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Seasonal outdoor pool, pool umbrellas
Seasonal outdoor pool, pool umbrellas
Terrace/Patio
Terrace/Patio

Guest reviews

4.1 out of 5 Very Good
31 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Spa
Restaurant

Map

Explore the area

Popular LocationChurch of Saint Francis18 min drive
Popular LocationPanajachel Municipal Market19 min drive
Popular LocationCentral Park109 min drive

Choose dates to view prices

  • Romantic Suite, 1 King Bed, Non Smoking, Lake View

    Room amenities

    • 323 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsRomantic Suite, 1 King Bed, Non Smoking, Lake View
  • Superior Suite, 1 King Bed, Non Smoking, Lake View

    Room amenities

    • 4306 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Suite, 1 King Bed, Non Smoking, Lake View
  • Premium Suite, 1 King Bed, Kitchenette, Lake View

    Room amenities

    • 3767 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Suite, 1 King Bed, Kitchenette, Lake View
  • Luxury Room, 1 King Bed, Non Smoking, Lake View

    Room amenities

    • 205 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsLuxury Room, 1 King Bed, Non Smoking, Lake View
  • Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

    Room amenities

    • 323 sq ft
    • Lake view
    • Sleeps 2
    • 1 Queen Bed
    More detailsBasic Double Room, 1 Queen Bed, Non Smoking, Lake View
  • Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

    Room amenities

    • 323 sq ft
    • Lake view
    • Sleeps 2
    • 1 Queen Bed
    More detailsBasic Double Room, 1 Queen Bed, Non Smoking, Lake View

About this area

Panajachel

Tzam Poc Resort is located in Panajachel. Local points of interest include Church of Saint Francis, Panajachel Municipal Market, and La Galeria. Take an opportunity to explore the area for outdoor excitement like skydiving.
Visit our Panajachel travel guide
View in a map
Popular Location

What's nearby

  • Church of Saint Francis - 18 min drive
  • Panajachel Municipal Market - 19 min drive
  • Quetzaltenango Central Park - 87 min drive
  • Quetzaltenango Cathedral - 88 min drive
  • Central Park - 109 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 123 min drive

About this property

Tzam Poc Resort

Mediterranean hotel with free breakfast and free valet parking
A restaurant, a bar/lounge, and a poolside bar are available at this hotel. Free full breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a spa tub, a sauna, and coffee/tea in a common area. All 6 rooms offer rainfall showerheads, flat-screen TVs with cable channels, and hair dryers. Showers and free toiletries are also available to guests.
Tzam Poc Resort offers 6 accommodations with hair dryers and complimentary toiletries. 46-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Free extended parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–9:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Sauna
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Outdoors

  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massages

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 46-inch flat-screen TV
  • Cable channels

Policies

Check-in

Check-in from 1:30 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 7 AM - 5 PM
If you arrive at the property after hours, you'll need to check in at an alternate location: Area comun
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

This property is closed from April 1 2020 to January 15 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 60 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Kitchen/kitchenette fee: USD 35
  • Rollaway bed fee: USD 60 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Property is also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Panajachel
Tzam Poc Resort Hotel Panajachel

Frequently asked questions

Does Tzam Poc Resort have a pool?
Yes, this property has a seasonal outdoor pool.
Is Tzam Poc Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Tzam Poc Resort?
Self parking and valet parking are free at this property.
What time is check-in at Tzam Poc Resort?
Check-in is from 1:30 PM–midnight. Late check-in is available during limited hours.
What time is check-out at Tzam Poc Resort?
Check-out is at 11:00 AM.
Does Tzam Poc Resort provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 55 per person applies.
Where is Tzam Poc Resort located?
Situated in Panajachel, this hotel is within 6 mi (10 km) of Church of Saint Francis, Panajachel Municipal Market, and La Galeria. Casa Cakchiquel Arts Center and Azul Maya Archaeological Museum are also within 6 mi (10 km).
4.1
Very Good
31 reviews
5 - Excellent
14
4 - Good
11
3 - Okay
2
2 - Poor
4
1 - Terrible
0

4.1/5

Cleanliness

4.4/5

Staff & service

3.4/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Stayed 1 night in Nov 2019

2/5 Poor

Traveled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Stayed 3 nights in Aug 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Stayed 1 night in Apr 2019

4/5 Good

Traveled with family
Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Stayed 1 night in Mar 2019

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