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Tzam Poc Resort

Photo gallery for Tzam Poc Resort

Primary image
Outdoor pool, pool umbrellas
Luxury Room, 1 King Bed, Non Smoking, Lake View | Terrace/patio
Terrace/patio
Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Overview of Tzam Poc Resort

Tzam Poc Resort

3.0 star property

4.1/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Restaurant
  • Bar
Map
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo, 07010

Explore the area

  • Popular LocationChurch of Saint Francis18 min drive
  • Popular LocationLa Galeria18 min drive
  • Popular LocationCasa Cakchiquel Arts Center19 min drive

Room options

About this area

Santa Catarina Palopo

Tzam Poc Resort is located in Santa Catarina Palopo. The area's natural beauty can be seen at Multiple Use Area Lake Atitlan Basin, while Pintando Santa Catarina Palopó and La Galeria are cultural highlights. Take an opportunity to explore the area for outdoor excitement like skydiving.

What's nearby

  • Church of Saint Francis - 18 min drive
  • Panajachel Municipal Market - 18 min drive
  • La Galeria - 18 min drive
  • Casa Cakchiquel Arts Center - 19 min drive
  • Azul Maya Archaeological Museum - 19 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 111 min drive

Restaurants

  • Café TUK - 14 min walk
  • Rincón del chef - 5 min drive
  • Crossroads Café - 7 min drive
  • Circus Bar - 7 min drive
  • Pupusería Bar Cheros - 7 min drive

About this property

Tzam Poc Resort

3-star hotel
You can look forward to free full breakfast, a roundtrip airport shuttle, and a poolside bar at Tzam Poc Resort. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Stay connected with free WiFi in public areas, and guests can find other amenities such as a terrace and a garden.
You'll also find perks like:
  • An outdoor pool with pool umbrellas
  • Free self parking, valet parking, and extended parking
  • An area shuttle, coffee/tea in the lobby, and multilingual staff
  • Tour/ticket assistance and a porter/bellhop
  • Guest reviews say good things about the breakfast, pool, and helpful staff
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 46-inch flat-screen TVs with cable channels

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–9:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 46-inch flat-screen TV
  • Cable channels

More

  • Local maps

More properties to consider

See similar properties

Policies

Check-in

74% of travelers were happy with check-in
Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Santa Catarina Palopo
Tzam Poc Resort Hotel Santa Catarina Palopo

Frequently asked questions

Does Tzam Poc Resort have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Tzam Poc Resort?

As of Sep 26, 2022, prices found for a 1-night stay for 2 adults at Tzam Poc Resort on Sep 27, 2022 start from $170.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tzam Poc Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Tzam Poc Resort?

Self parking and valet parking are free at this property.

What time is check-in at Tzam Poc Resort?

Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Tzam Poc Resort?

Check-out is at 11:00 AM.

Does Tzam Poc Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 55 per person applies.

Where is Tzam Poc Resort located?

Situated in Santa Catarina Palopo, this hotel is within a 15-minute walk of Multiple Use Area Lake Atitlan Basin and Pintando Santa Catarina Palopó. Church of Saint Francis and Panajachel Municipal Market are also within 6 mi (10 km).

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 15 out of 33 reviews
5 - Excellent 45%
Rating 4 - Good. 11 out of 33 reviews
4 - Good 33%
Rating 3 - Okay. 2 out of 33 reviews
3 - Okay 6%
Rating 2 - Poor. 4 out of 33 reviews
2 - Poor 12%
Rating 1 - Terrible. 1 out of 33 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.4/5

Staff & service

3.4/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

John
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022

1/5 Terrible

Andres
Stayed 1 night in Jan 2022

5/5 Excellent

Verified traveler
Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Stayed 1 night in Nov 2019

2/5 Poor

Verified traveler
Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Stayed 3 nights in Aug 2019

4/5 Good

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Stayed 1 night in Apr 2019

4/5 Good

Verified traveler
Traveled with family
Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Stayed 1 night in Mar 2019

4/5 Good

Verified traveler
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
Stayed 4 nights in Feb 2019

5/5 Excellent

Verified traveler
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb — the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio — we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating — running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake — he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.
Stayed 3 nights in Feb 2019

5/5 Excellent

Kamilah, Calgary, CA
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel I have ever been to in my whole life
Stayed 1 night in Aug 2018