Ratings based on 496 Verified Reviews

3.8 out of 5
67% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Disappointing

Posted Nov 13, 2017
Pros: really nothing
Cons: everything
Location: not happy
could not use large eyes on stove did not have enough towels in bath and was told that I would have to come and get them at the desk...supposedly there was no housekeeping staff there that day...finally someone brought towels the bathroom towel rack fell off and maintenance said he would have to get a new one...did not see him again...no towel rack when we checked out... when we pulled the sheets off the bed when checking out there was a huge urine stain on the mattress... I will not ever use Wyndam again nor will I recommend them
Comment from Hotel Management
Nov 16, 2017 by Manager , Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
by A verified traveler

Mediocre at best

Posted Nov 7, 2017
Mediocre at best Substandard quality of furniture, very dirty, ice maker does not work out. Expedia shouldOpenly advertise that their rates do not include resort fees, cleaning fees, other resort costs
Comment from Hotel Management
Nov 9, 2017 by Manager , Hotel Management
Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We apologize that room was not up to your expectations and we will pass this information along to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
by A verified traveler

Beautiful view, room leaves a lot to be desired.

Posted Oct 24, 2017
Pros: The view
Cons: Cleanliness of room, replace carpet, replace furniture.
This hotel is in an awesome location on the beach. All rooms have an unimpeded view of the gulf with balconies. The room was dated, carpet NASTY, need replacing, furniture was faded, worn and I just could not use. If they book you to room 936, ask for another room. Door lock broke halfway through the stay but maintenance was quick to respond and replace. Overall I would stay somewhere else.
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved having an ocean view condo.

Posted Oct 9, 2017
Pros: Ocean view balcony
Cons: Nothing
Location: Beach, restaurants, golfing and boat tours (Shell Island). Beautiful place to visit in October.
The washer and dryer in my room will need some work-very loud and the dryer did not completely dry clothes. Other than that, my experience was wonderful and I will stay here again.
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA.

Beautiful hotel on the beach. Fantastic view!

Posted Sep 17, 2017
Pros: everything!
Cons: n/a
Location: swim, eat and shop! Had it all !
Beautiful resort, beautiful weather, beautiful view. Will be back next year!
Comment from Hotel Management
Sep 17, 2017 by Manager , Hotel Management
Thank you for providing your feedback regarding your stay at our resort. we are so glad you enjoyed your visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler

OK but no Internet

Posted Sep 16, 2017
We were on the 11th floor, the view was great, the condo was ok, but there was no Internet, which could mean that you are completely isolated. Also, access from the parking structure is complicated-you have to go up and down 3 elevators and wind your way through the complex to get to your condo.
Comment from Hotel Management
Sep 16, 2017 by Manager , Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
1 out of 5
by A verified traveler from Gulfport FL

location / view great; amenities and staff terible

Posted Sep 11, 2017
the room and view are spectacular. if you can get past the faults, you will enjoy your stay. the faults, however, are many. NO amenities. only thing in the suite was TP and two mini shampoos. no tissues, no paper towels, no dish soap or cleaning supplies, no salt / pepper, no coffee - none of the basics you would expect in your basic Quality Inn, much less a suite with full kitchen. NO wifi. the desk said you could connect via an ethernet cable to the jack in the wall, and that there should be an ethernet cable in the room. there wasn't. if you have a phone or tablet without an ethernet port, you will be SOL. checkin was two nights (the minimum). we booked via Expedia. due at checkin were additional fees - for cleaning, parking, and whatever else - that totaled the amount of one night stay. so, the full price of the room turns out to be 50% higher than advertised on Expedia. you are given two wrist bands for access to the resort grounds. these must be returned on checkout, or else you will be charged $20 per band. we left ours in the room upon checkout - 10:00. we got a call at 11:30 asking about the bands. were told they had to be returned TO THE DESK, or else we would be charged. fortunately we were still in town, eating breakfast. had we been on the road, we would have had to pay the $40. we had to return to the hotel, have the desk give us a key to the room, go up to the room, get the bands, and bring them to the desk. A scam - most will just pay.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
1 out of 5
by A verified traveler from Melbourne FL

Not a Resort!

Posted Sep 9, 2017
This is not a Resort! They have no valet parking. It's a bunch of condos rented out like some timeshares. I would of have to walked half a mile from my car to the room and im handicapped. Not sure but they most likely have no services at all except to take your money! I went to the address to check in and had to go somewhere else 3 or 4 mlies away to get the room key. I get there thinking the place was paid for on expedia $145 and they wanted and they wanted $155 for the resort fee! I did not pay it and check in. I called expedia to cancel the reservation and no one answered my call. I want my money back.
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. If you have further questions, please do not hesitate to contact Expedia. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by A verified traveler from New York

Not so good

Posted Sep 8, 2017
Pros: The view of the ocean
Cons: Allot
The showers where moldyand the water went down very slowly so you were standing in water up to your ankles the whole time in the shower. The fan was noisy hard to sleep when alls you here is ticking.
Comment from Hotel Management
Sep 10, 2017 by Manager , Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by A verified traveler from florida

Horrible room

Posted Aug 30, 2017
The carpet was filthy, unvacummed hair balls, walls were all marked up, sliding doors wouldn't close fully. Only good thing it had an ocean view. Check in was at 4:00 pm but no later than 5:00 pm. Seriously disappointed and not sure I would ever book another hotel room through Expedia. Can only fit two photos. Have others.
Comment from Hotel Management
Sep 1, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.