Ratings based on 124 Verified Reviews

3.8 out of 5
71% of guests recommend
4.0 Room cleanliness
3.4 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham, al

Grand view East

Posted Sep 18, 2017
We had a great experience. The only complaint we had was being told we were not allowed to lounge on the beach chairs by some random beach worker. Later we found out from the desk staff that it was included in our rental. We had two toddlers with us and being told that greatly affected our beach time.
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue with the beach chairs and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Close to the beach

Posted Aug 23, 2017
Excellent location! Nice and clean, great price, large very great condition condo
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are so glad you had an excellent stay and we thank you for the 5 star review! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
by Phillip

Ouch, my aching back!

Posted Aug 7, 2017 on Hotels
We loved everything about our room EXCEPT the bed in the guest bedroom. The mattress was in dire need of being replaced. We loved the balcony, the living area and the kitchen. The kitchen was well equipped. The master bedroom was lovely and master bathroom was amazing. The unit was very clean, nicely furnished and decorated and we could not have asked for more EXCEPT the mattress in the guest bedroom. It might work for young, small children but not suitable for adults.
Comment from Hotel Management
Aug 10, 2017
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue with the bed and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
1 out of 5
by Alen

Posted Aug 4, 2017 on Hotels
Not professional people working there, furniture had stains all over, pool is very small, have to wait long time on elevators, I will never stay here again and will discourage people to do so. For $500 a night we could stay in much more nicer place. Waste of money!!
Comment from Hotel Management
Aug 8, 2017
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
5 out of 5
by A verified traveler

Safe and great hotel to stay at

Posted Jul 26, 2017 on Hotels
We love this hotel. Not real big and parking is good. Have to have code to get into hotel and pool. Safe and close to attractions.
Comment from Hotel Management
Jul 31, 2017
Thank you for providing your feedback regarding your stay at our resort. We are so glad you thought the stay was great! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
by Connie

Never again

Posted Jul 20, 2017 on Hotels
Service was very poor. Information needed was not given. Room was not ready when it should have been. The rooms were nice and clean but the cleaning charge was way to high.
Comment from Hotel Management
Jul 21, 2017
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
by Olivia

Relaxed

Posted Jul 15, 2017 on Hotels
Location, view and space were wonderdul! The few things that needed fixing were fixed right away. Our dryer did not work which hated because we needed to wash towels and stuff. I thought it would have some basic things like a mop, salt, sponge to wash dishes but didn't. The pool is under shade so it was always cold, its small. The elevator was a pain, always a long wait or it didn't work. Parking fee amd parking was across the street, area under construction. Only a few things were inconvienient but overall a good stay. I would want to try other hotels around.
Comment from Hotel Management
Jul 19, 2017
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
by A verified traveler

Posted Jul 4, 2017 on Hotels
Unable to use microwave. Beds are quite uncomfortable.
Comment from Hotel Management
Jul 6, 2017
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by Shawn

Not what was listed

Posted May 10, 2017 on Hotels
Looked through several bookings that had a jetted tub / in room hot tub, for our anniversary. We decided on this place. We arrived on Wednesday and did several things around town. On Saturday the day of our anniversary I went and picked up things for the Jetted tub. Rose petals, smell goods and all that. Fill the tub up and BOOM the jets don't work. Heck the button wasn't even there. Needless to say we are not happy at all. If your going to advertise it then it had better be there.
Comment from Hotel Management
May 31, 2017
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue with the tub and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
5 out of 5
by Not Provided

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Jun 8, 2017
Thank you for providing your feedback regarding your stay at our resort. We are glad you enjoyed your stay. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.