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Reviews of Hampton Inn & Suites Panama City Beach-Pier Park Area

2.5 out of 5
Hampton Inn & Suites Panama City Beach-Pier Park Area
13505 Panama City Beach Pkwy, Panama City Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 396 out of 659 reviews" "
Rating 8 - Good. 169 out of 659 reviews" "
Rating 6 - Okay. 56 out of 659 reviews" "
Rating 4 - Poor. 22 out of 659 reviews" "
Rating 2 - Terrible. 16 out of 659 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very good at what they do very kind and considerate to me and very accommodating overall I will look forward to coming back again Thanks Again Steve
Stayed 1 night in Apr 2024
Response from Peta-gay on Apr 17, 2024
Thank you, Steven, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Mary, Sheboygan

Liked: Cleanliness, staff & service, property conditions & facilities
I loved every part of it, The staff was extremely friendly and accommodating. The hotel and room was very clean, beds were comfortable and check out wasn't till 11:00. I highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Peta-gay on Apr 17, 2024
Thank you, Mary,for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

WILFRED

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Peta-gay on Apr 17, 2024
Thank you, Wilfred, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never saw housekeeping until the morning we left.
Stayed 2 nights in Apr 2024
Response from Peta-gay on Apr 17, 2024
Thank you, Beverly, for choosing our property and taking the time to share your experience. We must say how sincerely sorry we are for the inconvenience; I can assure you that we have made the necessary changes to improve each and every guest's experience. Have a Happy Hampton Day!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, comfortable and convenient location. Easy access to everything.
Stayed 1 night in Apr 2024
Response from Peta-gay on Apr 10, 2024
Thank you, Robert, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

4/10 Poor

Matt

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby floors were very dirty, elevator buttons were very dirty, tile loose in bathroom, food crusted on carpet in bedroom around trim, furniture had significant stains and wear.
Stayed 1 night in Apr 2024
Response from Peta-gay on Apr 10, 2024
Thank you, Matt, for your review, we sincerely apologies for the lack of cleaning services provided throughout your stay here with us and I can assure you that we have made the necessary changes to improve each and every guest's experience.

10/10 Excellent

Angela

Traveled with family
The staff was great
Stayed 3 nights in Apr 2024
Response from Peta-gay on Apr 5, 2024
Thank you Angela for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

4/10 Poor

Stacey

Traveled with family
Disliked: Amenities
Never had a working toilet during my stay. Reported it three times to front desk.
Stayed 2 nights in Mar 2024
Response from Peta-gay on Apr 5, 2024
Thank you, Stacey for choosing our property and taking the time to share your experience. We must say how sincerely sorry we are for the inconvenience; I can assure you that we have made the necessary changes to improve each and every guest's experience. Have a Happy Hampton Day!

4/10 Poor

Cindy

Traveled with family
Dirty room but customer service staff was kind
Stayed 1 night in Mar 2024
Response from Peta-gay on Apr 2, 2024
Thank you, Cindy for choosing our property and taking the time to share your experience. We must say how sincerely sorry we are for the inconvenience; I can assure you that we have made the necessary changes to improve each and every guest's experience. Have a Happy Hampton Day!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend.
Stayed 2 nights in Mar 2024
Response from Peta-gay on Apr 2, 2024
Thank you, Rhonda, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Zack

Stayed 1 night in Mar 2024
Response from Peta-gay on Apr 2, 2024
Thank you Zack, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

6/10 Okay

April, Milton

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My room had sugar ants. Second room didnt have a working toilet.
Stayed 2 nights in Mar 2024
Response from Peta-gay on Apr 2, 2024
Thank you, April, for your review, we sincerely apologies for the lack of services provided throughout your stay here with us and I can assure you that we have made the necessary changes to improve each and every guest's experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place! The young lady that checked us in and out was very sweet and helpful. Would stay here again and wish more employees at other businesses were as sweet as the girl we interacted with!
Stayed 1 night in Mar 2024
Response from Peta-gay on Apr 2, 2024
Thank you, Jennifer, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Juli, Coldwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Kind, friendly, happy! I will definitely stay here again and again!!
Stayed 1 night in Mar 2024
Response from Peta-gay on Mar 25, 2024
Thank you, Juli, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice ,quite and in a good location but I made reservations a week in advance and still had to sit at the front desk and wait for a room to be cleaned. We sat in lobby about 25 min .Other than that , everything was good . Breakfast was awesome
Stayed 3 nights in Mar 2024
Response from Peta-gay on Mar 25, 2024
Thank you, Edith for choosing our property and taking the time to share your experience. We must say how sincerely sorry we are for the inconvenience; I can assure you that we have made the necessary changes to improve each and every guest's experience. Have a Happy Hampton Day!

10/10 Excellent

Monica

Stayed 1 night in Feb 2024
Response from Peta-gay on Mar 25, 2024
Thank you, Monica for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was substandard for Hilton. Eggs were cold, pancake batter was all water!
Stayed 1 night in Jan 2024
Response from Peta-gay on Jan 31, 2024
Thank you, Mary, for choosing our property and taking the time to share your experience. We must say how sincerely sorry we are for the inconvenience cause by the breakfast not meeting expectations. I can assure you that we have made the necessary changes to improve each and every guest's experience. Have a Happy Hampton Day!

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Peta-gay on Jan 31, 2024
Thank you Chad for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Heather, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peta-gay on Jan 31, 2024
Thank you Heather for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Peta-gay on Jan 31, 2024
Thank you Dan for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Peta-gay on Jan 31, 2024
Thank you Chad for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Chad

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peta-gay on Jan 31, 2024
Thank you Chad for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Andrew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for real estate meetings. Was convenient location close to shops and restaurants.
Response from Peta-gay on Feb 20, 2024
Thank you, Andrew, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peta-gay on Jan 31, 2024
Thank you Chad for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

2/10 Terrible

Frank, waukon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I waited over an hour to get checked in. I was the only guest there. I was treated without respect. The housekeeping manager however was awesome. She was friendly and very positive.
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, comfortable room, very quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Nasim

Stayed 1 night in Nov 2023
Response from Peta-gay on Jan 31, 2024
Thank you Nasim for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Peta-gay on Nov 21, 2023
Thank you, Michael, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Janell

Room was very clean and staff was awesome.
Stayed 2 nights in Nov 2023
Response from Peta-gay on Nov 21, 2023
Thank you, Janell, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Michael

Traveled with group
Nice stay
Stayed 2 nights in Nov 2023
Response from Peta-gay on Nov 6, 2023
Thank you Micheal for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Amy

Stayed 5 nights in Oct 2023
Response from Peta-gay on Nov 21, 2023
Thank you, Amy, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Peta-gay on Oct 31, 2023
Thank you, Nigel, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

favoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Peta on Oct 18, 2023
Thank you favoy, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Christy

Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Peta on Oct 9, 2023
Thank you, Christy, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Aman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great I hope they use better quality on their silverware they use really cheap quality. Overall everything was excellent!
Stayed 1 night in Sep 2023
Response from Peta on Sep 25, 2023
Thank you. Aman, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Peta on Sep 14, 2023
Thank you, Steven, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peta on Sep 15, 2023
Thank you, diana for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, great breakfast. The room was very clean and comfortable.
Stayed 2 nights in Aug 2023
Response from Peta on Sep 5, 2023
Thank you, Connie, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

6/10 Okay

Obinna

Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Peta on Sep 20, 2023
Thank you, Inna, for your review, we sincerely apologies for the lack of services provided throughout your stay here with us and I can assure you that we have made the necessary changes to improve each and every guest's experience.

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff fast check hotel very clean
Stayed 1 night in Aug 2023
Response from Peta on Aug 21, 2023
Hi Kendrick, thank you for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

8/10 Good

Tim

Stayed 2 nights in Aug 2023
Response from Peta on Sep 11, 2023
Thank you, Inna, for your review, we sincerely apologies for the lack of services provided throughout your stay here with us and I can assure you that we have made the necessary changes to improve each and every guest's experience.

8/10 Good

Heather

Traveled with family
Liked: Staff & service
Customer service (with the exception of one house keeper) was excellent. The staff appear to be concerned with the cleanliness of the hotel. I do feel it is ridiculous that guest have to take out the trash and do their own towel service. If I was just there for a night ok I get it but at 4 nights they made plenty of money. This was not a typical Hampton Inn stay for me. The bathroom needed attention - caulking needed scraped and reapplied in shower and the vanity was water damaged on the bottom shelf. Once again the staff was excellent but not a typical Hampton Inn stay I do not feel that $200 per night was justifiable
Stayed 4 nights in Aug 2023
Response from Peta on Aug 10, 2023
Thank you, for choosing our property and taking the time to share your experience. We must say how sincerely sorry we are for the inconvenience; I can assure you that we have made the necessary changes to improve each and every guest's experience. Have a Happy Hampton Day!

10/10 Excellent

Claudette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is well taken care of, very clean with great staff. Breakfast was good, had waffles and provided gloves.
Stayed 2 nights in Aug 2023
Response from Peta on Aug 7, 2023
Thanks so much Mauricio for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

6/10 Okay

Debra, Oceanside

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, property conditions & facilities
I thought being charged for an early check in, first available room, because we were traveling with a pet, on top of the non refundable pet deposit a bit much.
Stayed 1 night in Jul 2023
Response from Peta on Jul 31, 2023
Hi Debra, thank you for choosing Hampton Inn for your recent stay. We appreciate your feedback. We strive to deliver an exceptional experience, and it seems like we missed the mark. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Jose

Stayed 1 night in Jul 2023
Response from Peta on Jul 31, 2023
Thanks so much Jose for choosing our property and taking the time to share your experience. Have a Happy Hampton Day!

8/10 Good

Max

Stayed 1 night in Jul 2023
Response from Peta on Jul 31, 2023
Thanks so much Jose for choosing our property and taking the time to share your experience. Have a Happy Hampton Day!

8/10 Good

Elena

Stayed 1 night in Jul 2023
Response from Peta on Aug 10, 2023
Thank you for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This property was exactly as it appeared online.The place was clean and no loud disturbances. I was there celebrating my birthday and to my surprise was upgraded to a King suite upon arrival. This happened before they new it was a birthday trip. The staff was great and very nice. The location is not far from the beach and some shopping areas. Due to being on a main highway though I didn't really walk anywhere. I found out there is a shuttle that will drop off at locations nearby. I would definitely recommend this property.
Stayed 4 nights in Jul 2023
Response from Peta on Jul 31, 2023
Thanks so much Michelle, for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Peggy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was dog friendly
Stayed 2 nights in Jul 2023
Response from Peta on Jul 31, 2023
Thanks so much Peggy for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stayHave a Happy Hampton Day!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in very hospitable and quiet peaceful stay
Stayed 1 night in Jul 2023
Response from Peta on Jul 31, 2023
Thanks so much Dawn for choosing our property and taking the time to share your experience. Our team is delighted to know you enjoyed your stay. Have a Happy Hampton Day!