Studio Suite, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Hawthorn Suites By Wyndham Panama City Beach, FL

2.5 out of 5
Hawthorn Suites By Wyndham Panama City Beach, FL
7909 Panama City Beach Pkwy, Panama City Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 124 out of 331 reviews" "
Rating 8 - Good. 102 out of 331 reviews" "
Rating 6 - Okay. 40 out of 331 reviews" "
Rating 4 - Poor. 41 out of 331 reviews" "
Rating 2 - Terrible. 24 out of 331 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Markey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Markey,We are stoked you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

6/10 Okay

Kathleen

Traveled with partner, Traveled with pets
There was a lot of trash on the outside .
Stayed 4 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Kathleen,We appreciate your feedback and apologize for any inconvenience caused. Your comments have been noted for our ongoing improvement efforts. Our team will address this issue promptly to ensure a more pleasant experience for future guests.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Ken,We appreciate your positive feedback on our hotel's ideal location. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Madison,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the futur

4/10 Poor

Anthony, Port St Lucie

Disliked: Cleanliness, property conditions & facilities
This hotel had been poorly and cheaply remodeled. Room and bed were full of sand. Floor and tables were sticky. No maid service and if you wanted clean towels you had to go down to the desk. Staff was friendly but breakfast was nasty (cold scrambled eggs, no danish or muffins, toaster only toasted one side. Never again Wyndham.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Anthony, We appreciate you sharing your feedback with us. We take all comments seriously and will address your concerns internally. Your experience does not reflect our usual standards, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

6/10 Okay

Heather

Traveled with family
Disliked: Property conditions & facilities
Room was ok… not dirty but def needs some TLC.
Stayed 4 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Heather,Thank you for sharing your feedback with us. We appreciate your insights and will use them to continually improve our guest experience. If you have any further details to share, please feel free to reach out to our management team.

6/10 Okay

Marlyssa

Liked: Staff & service, amenities
Staff was amazing very attentive cleanliness was great just getting new linen was very difficult I had to wait two days until I met the cleaners in the hallway to ask them because I kept being told there was no more?
Stayed 5 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Marlyssa,Thank you for acknowledging our attentive staff and cleanliness. We apologize for any inconvenience with linen replenishment and appreciate your patience in waiting. Your feedback will be shared with the team for improvement in our service delivery.

10/10 Excellent

Valtavia

Stayed 4 nights in Mar 2024

4/10 Poor

Laura

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and unsanitary. Would not recommend staying here at all.
Stayed 4 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Laura, We are disappointed to hear about your experience and take all feedback seriously. Rest assured, we will address your concerns appropriately. Thank you for bringing this to our attention.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Brandon,We are very happy to hear you had an excellent stay at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon for another wonderful experience.

6/10 Okay

Ronnie

Traveled with family
Disliked: Amenities
The manager did not seem to care, the rooms were clean, the breakfast was bland, the halls were dirty, and there was no manager reception has advertised. The front desk and staff went above and beyond for us.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Ronnie, We appreciate your feedback and are pleased to hear our staff exceeded your expectations. We will share your comments with the team for recognition. Should you have any further concerns, please reach out to our management for further assistance.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint would ne breakfast. Toaster that doesn't work. The eggs sat there nearly empty. Tbey were dry & particles in sausages.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Mary,We appreciate your feedback on your recent stay. Your comments will help us improve our breakfast offerings for future guests. If you have further concerns, please feel free to reach out to our management team. Thank you for bringing this to our attention.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Barbara,We are thrilled to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back again soon for another wonderful stay!

8/10 Good

Lisa, Bloomington

Liked: Cleanliness, staff & service
Decent accommodations for price paid. Room was acceptably clean. The bed and pillows were comfortable. The TV was old and picture not very clear, the curtains were not the width of the window, so there would have been no privacy had my room not been situated in the corner and faced the back. If you're not an early riser expect to be. The full kitchen was nice. I had a queen suite for four days and a seating area, other than the desk chair, would have been more comfortable. There was a big open area that looked like it could use a sofa. The bathroom was big and nice. I like my showers a little hotter. Request a top floor, as you can hear guests above, walking and talking. The breakfast was ok, the coffee was very light a couple of mornings. Didn't swim but the pool is small and the pool area was not inviting, unlike the picture, the furniture was spewed about and umbrella holders sitting out with no umbrellas or tables. There were three water hoses unrolled and laying about. The location is prime for dining and shopping. There is also a Dollar General right behind the hotel for affordable necessities. The area felt safe, overall, for a single female traveler.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Lisa,We appreciate your detailed feedback and are glad to hear you found the accommodations suitable for your needs. Your comments regarding the TV quality and room privacy have been noted. We're pleased you enjoyed the full kitchen and spacious bathroom. Your insights on room amenities and noise levels will assist us in making improvements for future guests. It's great to know you found the location convenient and felt safe during your stay.

6/10 Okay

Aniyah

Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Aniyah, We appreciate your detailed feedback and regret to hear about the challenges you faced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further. Your experiences are valuable to us as we continuously strive to improve our guest satisfaction.

6/10 Okay

Maryuri

It ok
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello Maryuri, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We hope to welcome you back in the future to provide you with an even better experience.

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Very clean and quiet. Rooms are Big and beautiful, water pressure is amazing in the showers. I Love that it has private balcony's for the rooms. Loved it very much.
Response from Manager on Mar 5, 2024
Hello Trisha,We are delighted to hear that you had an enjoyable and peaceful stay with us. It's wonderful to know that you found the room spacious and aesthetically pleasing, and that you appreciated our private balconies and refreshing water pressure. Your positive feedback means a lot to us, and we hope to welcome you back in the future.

4/10 Poor

David

Traveled with partner, Traveled with pets
The staff was unfriendly, didn’t speak, wouldn’t make eye contact and acted suspiciously. It appeared that there was something illegal or sneaky going on behind-the-scenes. It made us very uncomfortable.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello David, We apologize for your experience and take your feedback seriously. Rest assured, we uphold the highest standards of professionalism and customer service. Your concerns will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

8/10 Good

Pamela

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
😳
Stayed 5 nights in Dec 2023
Response from Manager on Feb 3, 2024
Hello Pamela,Thank you for taking the time to share your feedback. We apologize if your experience did not meet your expectations. We value your feedback and will certainly use it to improve our services for all future guests.

8/10 Good

Pamela

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
😳
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Pamela,Thank you for sharing your feedback with us. We appreciate your time and apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Your concerns have been forwarded to our management team for further review and improvement. Should you have any further questions or comments, please reach out directly to our management team.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
😳
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Pamela,I'm sorry to hear that you had a less than satisfactory experience during your stay with us. We appreciate your feedback and will certainly take it into consideration to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

8/10 Good

Hernan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Hernan,Thank you for your kind words! We greatly appreciate your feedback and are thrilled to hear that you had an excellent stay at our hotel. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another fantastic experience.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Patrick,We apologize if your recent stay fell short of your expectations. We strive to provide exceptional service and we regret any inconveniences you may have encountered. We appreciate your feedback and will use it to improve our overall guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Lashunda

Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Lashunda,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable atmosphere for all our guests. If you have any further feedback or if there is anything else we can do for you, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Lisette

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Lisette, We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address your concerns and ensure a better experience in the future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Gavin,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another enjoyable stay!

8/10 Good

Bridgette

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Bridgette, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Leslie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Thais

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Thais,We are delighted to hear that you had a wonderful experience during your stay! We strive to provide exceptional service and create memorable moments for our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We truly appreciate your support and look forward to welcoming you back again soon.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was down in PCB for a motorcycle rally, so I didn't get to spend a whole lot of time in the room. However, the time I did spend there...was quiet and nice.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Tony,Thank you for choosing our hotel for your stay during the motorcycle rally in PCB. We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere in your room, despite limited time spent there. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Julie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.Was able to do laundry house and liked the little store! Breakfast was ok..the eggs were awful...not a fan of powdered eggs! Wish they had better toilet paper..
Stayed 3 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Julie,Thank you for your feedback on our friendly staff and convenient laundry facilities. We appreciate your comments regarding the breakfast and apologize for any inconvenience caused by the eggs. Your feedback will be shared with our team for consideration. We also appreciate your input on the toilet paper and will take it into account for future improvements.

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello ROBERT,Your high rating rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tourist
Hotel staff was friendly. Hotel was clean. But don't expect clean towels every day or to have your room straightened up daily. Our room was large but could have used some more furniture possible a comfortable chair or a love seat. Breakfast was OK the menu never varied, scrambled eggs and sausage patties, do it yourself waffles, coffee and juice. Cable TV is basic, no frills there.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 30, 2023
Hello Rodney,Thank you for your feedback! We appreciate your kind words about our friendly staff and clean hotel. We apologize for any inconvenience caused by the limited towel service and room cleaning schedule. We appreciate your suggestion regarding additional furniture in the rooms. Please note that our breakfast menu is regularly reviewed and we will take your feedback into consideration. We hope you enjoyed your overall stay and welcome any future opportunities to serve you.

8/10 Good

Nathan

Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Nathan,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take the comfort and satisfaction of our guests seriously and we appreciate your input as it helps us improve our services. We encourage you to reach out to management directly with any further concerns or suggestions you may have. We hope to welcome you back again in the future for a better experience.

8/10 Good

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Sep 2023
Response from Manager on Oct 27, 2023
Hello Arthur,Thank you for your review! We appreciate your positive feedback and are delighted to have exceeded your expectations. We look forward to welcoming you back on a future visit!

4/10 Poor

Ronald

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Ronald, We apologize for any inconvenience you experienced. Please let us know the specific issues you encountered during your stay so we can address them accordingly.

8/10 Good

Davina

Traveled with partner, Traveled with family
Liked: Cleanliness
Room was nice.. but outside the room, lobby, gym dining need upgrade.. more variety for breakfast.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Davina,It is wonderful to hear that you enjoyed your stay and that you have rated our accommodations so highly. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

8/10 Good

Karen

Stayed 2 nights in Oct 2023
Response from Manager on Nov 8, 2023
Hello Karen,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 Okay

Tana Kae

Guest next door had large dogs. Very disturbing
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Tana Kae, We apologize for the inconvenience caused by the noisy dogs. Please feel free to notify our front desk next time to ensure a peaceful stay.

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were made but upon pulling back the cover on one bed to find sheets were dirty when ask for another room was told they could only give me a new set of sheets to change bed myself. Sink in kitchenette leaked all night, staff didn't seem to care, and the hallways on every floor was were so hot and no ice machines working on floors.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Elizabeth ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay , clean and ready for us when we got there.Staff very friendly
Stayed 3 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Brenda,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Cierra

Traveled with partner
Liked: Amenities
Everything
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Cierra,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Tiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Tiago,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stacy-Ann was so helpful! I had booked online and was put in a different room.I called the hotel and explained what had happened. When I arrived, she upgraded my room.She more than gave superior customer service. The hotel was clean, beautiful and I will definitely be back! Thank you, Stacy-Ann! .
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Mary,Know that your voice is of tremendous importance to us and we value your comments about our service as well as our room. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how big the suite was and the water pressure from the shower was the best I’ve ever seen at a hotel.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hi Ronald,Thanks for sharing your experience. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excellent

Michelle

Stayed 7 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Michelle,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

4/10 Poor

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls are very thin and you can hear EVERYTHING happening in your neighboring rooms. Hotel could use updating.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hi Kiersten,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Holly,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Taylar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Taylar, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Breelie

Stayed 8 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Breelie, thank you so much for taking the time to leave us a 5 star-rating! We're delighted to hear you had such a wonderful experience during your stay. We hope to have the pleasure of welcoming you back in the future.