Ratings based on 946 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely apartment with ocean view

Posted Aug 17, 2017
Over priced - too much walking back and forth to parking lot but they do supply carts
Comment from Hotel Management
Aug 17, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Olney, IL

Nice hotel right on the beach

Posted Jul 24, 2017
Pros: Friendly staff, great amenities
Cons: The bed, way too firm
Good stay, quiet and clean. Great amenities, the fitness room was also very nice. Nice to stay right on the beach
Comment from Hotel Management
Jul 24, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We thank you for this 5 star review! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
by A verified traveler from Tn.

Could be a very nice hotel but needs a lot of work

Posted Jul 2, 2017
Pros: It was on beach with very easy access to it.
Cons: Elevators
Location: Fair
Room had not been checked to see if everything was working right. Did fix after I reported to desk next day. Was poorly stocked with towels and wash cloths, was told that was the reason it had a washer and dryer in it. It had two towels and two wash clothes in it . The elevators were the slowest I have ever seen , it was not unusal to have to wait 10 to 15 minutes for the elevator.
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jul 2, 2017
We enjoyed the room facing the beach. The room was really nice. Location was great. Unfortunately for this to be our first time staying here no one explain to us about how to get involved with activities and any other of the amenities. I felt like I could have experience more within the hotel. We never seen housekeeping. We always had to ask for towels and go get them ourselves. I recived additional cards with my room keys I had no ideal what they was for. The lady at the desk just gave me a packet and stating your keys are inside. When I got to the room I realize it was other items. I have one request please always treat everyone as if it's their first time.
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

So nice

Posted Jul 2, 2017
We loved staying at the resort. The longest wait was the elevator and it was only 2 minutes tops .such fun and the swimming pools were awesome !
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
1 out of 5
by A verified traveler from Nashville

Hope you have a lot of time to waste!!

Posted Jun 28, 2017
The hotel was nice, staff was nice. However, the elevators were horrible. We spent way too much time waiting on elevators. We were on the 14th floor, usually had arms full of beach items and could not take the stairs. It was not just us, everyone in the hotel complained about the slow elevators. We waited on two occasions for 45 minutes to an hour. Everyone who could, took the stairs. I am not young, have bad knees, and physically could not take the stairs. I would never stay there again and would tell anyone to choose a different place. The wait time for elevators is ridiculous!!
Comment from Hotel Management
Jul 1, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize for the elevators. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Beautiful View. Slow Elevators.

Posted Jun 16, 2017
Pros: The beach.
Cons: The elevator system.
Location: Perfect location.
We stayed in a room on the 5th floor. Beautiful view and very clean. Rooms are spacious. The beach is clean and fun. The only con I have is very slow elevators. There are 2 elevators at each end of the complex. It needs more. The thing would stop off on every single floor. Expect a 15+ minute delay during the day. Take the stairs if you can.
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize about the elevator wait times. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Security

Posted Jun 1, 2017
The room was nice along with the view. I planned on purchasing a condo from them, until run in with their security. My kids where wanting to go to the beach at night so I told them to shine our flash light in both directions to look for the flag, to see what the water conditions where. To where security started to yell at them for shining a lthe light, just a little to up tight on everything.
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue with security and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Alabama

Very nice..excellent location!!

Posted Jun 1, 2017
Very convenient location and very clean!! Elevators took WAY too long!! Other than that it was excellent!!
Comment from Hotel Management
Jun 1, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are so glad you enjoyed your stay! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
1 out of 5
by A verified traveler from TN

ELEVATOR NIGHTMARE

Posted May 31, 2017
The hotel and it's amenities themselves were great. Great pools, restaurant, view and rooms. However the elevators made you overlook all that's great. Stuck either waiting on a elevator or IN IT! To what totalled to be hours out of our trip. We have kids including a baby so like alot of parents we have to carry alot. The idea of going up or down 7 flight of stairs was a nightmare. We had no choice because it was either that or wait 30 min for an elevator to open only to find it messed up and wouldn't go to your floor. The staff didn't apologize, nore try to reimburse us. They didn't seem to care about the issue. The last day we got caught IN THE elevator for 30 min which caught us behind checking out. Instead of apologizing or offering money off our stay, a restaurant voucher, anything. They instead kept calling and rushing us out. Unfortunately our yearly visit to the beach won't be here again!
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.