Ratings based on 257 Verified Reviews

2.9 out of 5
57% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Worst place I ever stayed at.

Posted Jul 19, 2017
Unfriendly personell. My reservation was for inland view; however this room only had view towards the inside hall. Mildew in the bath. No even a chair in the room. Ice machine out of service. Unclean place. No safe, the one available was no operational. Water in the hallways and sand all over in the hallways and the elevator. The cloth hangers not functional. The shade in the windows does not provide privacy. This is my last booking with EXPEDIA.
3 out of 5
Recommended
for Everyone
by A verified traveler from powder springs, GA

On the beach!

Posted Jul 9, 2017
Shared a room with my daughter the room was small but but was enough. It had a fridge and microwave. Staff was very nice! Coffee ready every morning! If you want a place to sleep that is fairly clean (can never get rid of the sand) and cheap I would recommend. We will definitely stay here again the price was good for what we got. Had great beach access and a nice relaxing mini vacation!
Comment from Hotel Management
Jul 10, 2017 by Kellie , Hotel Management
Thank you for taking the time to share your recent experience at our hotel, cheryl. We are so glad you found our hotel a good place to stay for a cheap price. It is great to hear that you enjoyed our great beach access. We look forward to welcoming you and your daughter back again for another relaxing mini vacation.
2 out of 5
by A verified traveler

In need of a complete renovation

Posted Jul 8, 2017
Pros: Staff
Cons: Everything
Location: Good location
My understanding the hotel was recently sold and renovations are about to be done, but at the present time, very dated, worn out and damp room. Vanity in the bathroom was broken and rotting and the back door to the pools would not lock. Until renovations take place, would not consider staying here.
Comment from Hotel Management
Jul 11, 2017 by Kellie , Hotel Management
Hi, Bob we really appreciate you taking time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and the hotel itself that need updating. We will be implementing more renovations to our property later this year. I am so pleased you found our location and staff to be good. We hope to welcome you back to see our new and improved look in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Illinois

Old hotel great location.

Posted Jul 5, 2017
Pros: Location to Beach.
Cons: Remodel the hotel.
Location: Right on beach. Bar right next door. Attractions close by.
Hotel is located right on the beach. Our room was small and very dated. Bathroom needs to be completely remodeled. Observed a 2 x 4 supporting what appeared to be a weakening support post to the second floor. Still need to use a key to unlock room doors. Pool was closed for our entire four day trip due to an unknown incident. Staff did make arraignments for patrons to use the pool next door. If hotel was refurbished it could be a great place to stay.
Comment from Hotel Management
Jul 6, 2017 by Kellie , Hotel Management
Hi, Rob, thank you for taking the time to review our hotel. We are thrilled you liked our location being right on the beach, bar close by and area attractions being close by. I greatly appreciate your comments about aspects of our hotel that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property this year. I am so sorry about the pool being closed during your staff. I am glad you were able to enjoy a pool close by. We hope to welcome you back so you can check out our new look.
5 out of 5
Recommended
for Everyone
by A verified traveler from Al

Nice Motel

Posted Jun 6, 2017
Pros: The Motel is facing the beach which is wonderful with two chairs. It was very clean and taking care of. Other than being out dated the fixtures nice.
Cons: The ice machine was not working and made it rough. And it's on the ground floor it would be nice to have another one to choose from.
Location: Really close to everything very well located.
I have stayed at this motel a few time before and had nice stays.
Comment from Hotel Management
Jun 22, 2017 by Kellie , Hotel Management
Thank you for the terrific review, Travis. We are so glad you had a 5-Star stay with us. We are so happy you enjoyed the beachfront view and our great location. I am so sorry to hear about the ice machine, I will be sure to mention that to our GM. We look forward to welcoming you back again when your travels bring you back to Panama City Beach.
1 out of 5
by A verified traveler

Horrible and gross health violations

Posted Jun 4, 2017
Where to start. The entire outside of hotel us nasty never cleaned. We had to switch rooms twice due to mold. Every room was the same. Microwave inside and out was covered in rust. Same as the refrigerator. Electrical wiring and insulation hanging from the ceiling. Roaches everywhere. Mold in bathroom tub and walls. The staff was very rude we had to leave in the middle of the night. We couldn't let our kids sleep in that filth. The hot water knob on the tub wouldn't turn at all so no baths. When we confronted staff again she told us we needed to talk to properly owner I asked his information she refused to give it to me. Said we would just have to keep coming back until he's here. We are taking our photos to health department paid a lot of money for one night.
Comment from Hotel Management
Jun 15, 2017 by Russell Kinslow, GM, Hotel Management
Dear Ray, We communicated directly to resolve your concerns. Your first room was not to your satisfaction and we offered to move you. You went and checked the second room and confirmed it was adequate. We also offered you a refund.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice on the inside

Posted May 30, 2017
It may look depressing on the outside, but the rooms are nice
Comment from Hotel Management
Jun 3, 2017 by Kellie , Hotel Management
Thank you so much for taking time to review our hotel, Traveler. I am so pleased to hear you found our hotel rooms to be nice. We are in the process of renovations on our hotel and we would love for you to come back and check out our new and improved look some day. ~
3 out of 5
by A verified traveler from Birmingham, AL

A Work in Progress

Posted May 15, 2017
Pros: We liked the location, very near to some great restaurants. The beach is right out the back, so no having to cross streets. Sunsets are spectacular.
Cons: It's being renovated. Tell people before they come. It's a bit deceptive to not mention to folks that they'll be vacationing in a construction zone
Location: Sisters of the Sea Grill is close, and very good. Dolce is also nearby for a very elegant meal (Italian).
I'm sure this is going to be brought up to some standard that will merit the title "resort", but right now this is really just a Bikini Beach Motel. On the positive side, each room does open up onto the pool and beach, and the upper rooms have balconies and a beach view. The hotel has been family-owned for 40 years, and you get the sense that it's been on a steady decline for the last decade or so. A year ago it was purchased by a group out of Pensacola, and the plans are to remodel it in such a way that it will 'preserve' that 70's vibe. Since I lived in the 70's, I don't know if I'm too excited about that prospect! Right now, it is a massive construction zone. Not just the hotel, but the road out front that is being widened to a four lane. I think I actually saw more construction workers than guests during our two nights there. So, it's going to be a better place. Probably. But for right now, anyone going needs to know that (at least in our room) the beds were double, not queen. The amenities were sparse in the bath. Rooms use actual keys, not key cards (so don't lose it!). There are in-rooms safes, but bring quarters. You have a pretty good selection of channels to watch on your cathode tube TV. Coffee maker, but no coffee, tea or filters. Full size fridge, but very small microwave. We actually had to move our microwave to the kitchen table since none of the plugs worked on the wall by the sink. All plastic plates, cups and very few.
Comment from Hotel Management
May 17, 2017 by Kellie , Hotel Management
Hello Rich, we really appreciate your detailed review of our hotel. We always look forward to hearing from our guest. I am so pleased you liked our great location right on the beach and you enjoy the beautiful sunsets. I am sorry that the renovations we are making made you feel like you were in a construction zone. We are in the process of trying to update quite a few of the things that you mentioned. I will be sure to share these comments with our GM. Thank you for giving some of our wonderful restaurants a great recommendation. We hope we can welcome you back in the future so you can check out our new look.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville Ga

Location location location

Posted May 11, 2017
We booked this hotel because of the beach, although it is old the room was clean,beds comfortable. The best part is being able to leave the door open all night to listen to the waves .The private balcony is great too.
Comment from Hotel Management
May 16, 2017 by Kellie , Hotel Management
Thank you so much for taking time to review our hotel, Jean. I am so pleased to hear you found our hotel to be in a great location and your room to be clean and comfortable. I am so glad you were able to hear the waves crashing during the night. It is really a relaxing sound to hear when you are sleeping. Please keep in touch and checkout our Facebook and Twitter pages for a little slice of paradise wherever you are. Looking forward to seeing you again soon!
1 out of 5
by A verified traveler from Calhoun, Ga

Hotel review....

Posted May 9, 2017
Pros: Nothing......
Cons: Everything......
This was the worst hotel we have stayed in in PCB, will not go back or recommend to anyone. It was also way over priced for what we got. The pool was not open and roach bugs were everywhere.....
Comment from Hotel Management
May 13, 2017 by Russell Kinslow, GM, Hotel Management
Dear Melanie, I am deeply sorry for your experience. The pool was closed for two days due to resurfacing but is open now. I am sorry for the inconvenience. The rates are determined by the market demand but we are generally lower than the other properties and must times we have the east costly beachfront rooms in the city.