Ratings based on 726 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
69% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Apr 27, 2016
Pros: The staff was very friendly and the beach views were awesome! This hotel literally sits feet away from the beach!
Cons: There could be improvement within the cosmetics of the rooms and property. There also are no elevators, so it's not handicap friendly.
Location: Location was great, close to eating and entertainment...not to mention the beach is at your back door!
The hotel was what was expected for a 2 star hotel. I was in and out for one night, so it sufficed! There definitely could be a few updates to the rooms physically, but overall it was ok!
Comment from Hotel Management
Apr 28, 2016 by The Casa Loma Family, Hotel Management
Thank you for the feedback. We are delighted to learn that you enjoyed your overall stay. We are currently renovating the property and I assure you all of your issues are being addressed. I look forward to you staying with us again soon. Sincerely, The Casa Loma Family
3 out of 5
by A verified traveler from New Orleans La

It was a nice hotel .

Posted Apr 26, 2016
Overall it was good no problems.i would recommend and would stay again in the future.
Comment from Hotel Management
Apr 26, 2016 by The Casa Loma Family, Hotel Management
Thank you Roland for your review. We are glad to hear you enjoyed your stay and hope you will stay with us again soon. Sincerely, The Casa Loma Family
2 out of 5
by A verified traveler

Loved the location to the beach

Posted Apr 24, 2016
No hot water the first night. They don't clean up the grounds. College weekend saw 2 condoms on the walkway that stayed there along with trash for 3 days. The brick stairs leading to rooms needed hosed down, wouldn't take much to clean it up. Obvious they need new manager who cared about appearance. The location to beach was great. Phone didn't work reported it and still wasn't fixed. Would stay there again IF they clean it up
Comment from Hotel Management
Apr 27, 2016 by The Casa Loma Family, Hotel Management
Thank you for bringing these issues to our attention. This is not the level of service we strive to provide and we will be addressing these issues and making changes. Sincerely, The Casa Loma Family
5 out of 5
by Mandy from Columbus, GA

Great place for reasonable rates!

Posted Apr 21, 2016 on Hotels
We really enjoyed our stay. The room was clean, beds comfy, cold a/c, pool was heated which was nice.
Comment from Hotel Management
Apr 26, 2016 by The Casa Loma Family, Hotel Management
Dear Mandy, Thank you for reviewing your experience with us. We are so happy that you enjoyed the Gulf Front view from your balcony as well as our heated pool and comfortable accommodations. We hope you will stay with us again. Sincerely, The Casa Loma Family
1 out of 5
by A verified traveler

Cases Loma Hotel

Posted Apr 20, 2016
The smell was horrible for my pregnant wife, it gave her headaches. We didn't stay, we tried to get our money back but they wouldn't refund us.
Comment from Hotel Management
Apr 25, 2016 by The Casa Loma Family, Hotel Management
Thank you for taking the time to let us know about your stay. We take guest comments very seriously and use them to improve. We apologize that you were not fully able to enjoy your stay with us on the beach. We have addressed the issues with our housekeeping department and have made changes. We hope you will give us another chance in the future. Sincerely, The Casa Loma Family
5 out of 5
by Craig from South Carolina

Peaceful

Posted Apr 20, 2016 on Hotels
Stay is just perfect. Wake up looking at the beach and ocean. If you're lucky you can see the dolphins swimming.
Comment from Hotel Management
Apr 26, 2016 by The Casa Loma Family, Hotel Management
Dear Craig, Thank you for your wonderful review. We are thrilled to hear you enjoyed your beach vacation with us. We hope you were fortunate enough to see the dolphins playing in the gulf from your private balcony. We hope to have you as a guest again soon. Sincerely, The Casa Loma Family
4 out of 5
by A verified traveler

Great hotel, friendly staff

Posted Apr 18, 2016
Enjoyed our stay, friendly and helpful staff. Only problem was stairs. No elevator, but will most likely return
Comment from Hotel Management
Apr 25, 2016 by The Casa Loma Family, Hotel Management
Thank you for letting us know about your stay. We are delighted to hear that you enjoyed your time with us on our beautiful beaches. We are always thrilled to hear when a guest has a fun and memorable beach vacation with us. I hope you will come back and visit again soon. Sincerely, The Casa Loma Family
4 out of 5
by Michael

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Apr 25, 2016 by The Casa Loma Family, Hotel Management
Thank you for the feedback. We are delighted to learn that you enjoyed your stay. We look forward to you staying with us again soon. Sincerely, The Casa Loma Family
4 out of 5
by carolyn

Posted Apr 17, 2016 on Hotels
Comment from Hotel Management
Apr 25, 2016 by The Casa Loma Family, Hotel Management
Thank you for taking the time to let us know about your stay. We are thrilled that you enjoyed your visit with us and hope you will come back and stay again soon. Sincerely, The Casa Loma Family
5 out of 5
by Wade from Manassas,Va

Posted Apr 17, 2016 on Hotels
Excellent,front desk staff was Awesome
Comment from Hotel Management
Apr 25, 2016 by The Casa Loma Family, Hotel Management
Dear Wade, Thank you for taking the time to review your stay with us. We are thrilled to hear that you received great service, since customer service is one of our main priorities and our team members are here to make sure you have a fun and memorable beach vacation. We hope you will stay with us again next time you visit our beautiful beaches. Sincerely, The Casa Loma Family