Ratings based on 858 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Nov 18, 2016
Walls are a little thin. Could hear people next store talking and the tv. Otherwise it was very nice.
Comment from Hotel Management
Nov 18, 2016 by The Casa Loma Family, Hotel Management
Thank you for your review. I am overjoyed to hear that you enjoyed your stay. I look forward to you staying with us again.
3 out of 5
by A verified traveler from COLUMBIA, United States of America

Great ocean view!

Posted Nov 13, 2016
Pros: The view was wonderful! Every room has a balcony. The location is great.
Cons: When I booked hotel it stated there were beach chairs and umbrellas available but when I asked where they were I was told they had all been picked up on October 1st. So had to go out and buy our own, luckily we drove this trip because if we had of flown we would not of been able to even buy anything to use. Also a microwave with the refrigerator would of been nice.
Location: Location is great, right in the middle of restaurants and shopping.
Comment from Hotel Management
Nov 16, 2016 by The Casa Loma Family, Hotel Management
Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon.
3 out of 5
by A verified traveler from US

Posted Nov 10, 2016
Location: It is close by for what we were there for.
It served its purpose. There needs to be an ice machine on the first floor beings it is below ground level. The room needed some improvements.
Comment from Hotel Management
Nov 16, 2016 by The Casa Loma Family, Hotel Management
Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon.
4 out of 5
by A verified traveler from Ringgold, United States of America

Posted Oct 26, 2016
The hotel is in a great location, right off the beach. The bathroom is very small and the bed skirts had obviously not been cleaned in some time. We were only in town for a couple of days so we made due. The beds were very comfortable. The view from the balcony was AMAZING!!! We look forward to staying here again!
Comment from Hotel Management
Oct 27, 2016 by The Casa Loma Family, Hotel Management
Hi Elizabeth, Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon.
5 out of 5
by A verified traveler from US

Casa Loma or Homa

Posted Oct 26, 2016
Cons: Due to the difficulty of installing a ceiling fan perhaps an oscillating fan of some sort could be provided to help hold down the humidity.
Location: Centrally located right on the beach.
Casa Loma is centrally located on the beach road which made it easy to get to all of the Thunder Beach biker sites as well as the restaurants. It is an older hotel, but well maintained, especially the pool area, the beach, and the grounds. We were able to store our motorcycle trailer on-site as well as our bike and car. In addition, they had an area where I could wash my bike on the grounds. The staff was friendly and promptly replaced our towels when asked. The next time we are in Panama City Beach the Casa Loma will be at the top of our list since you can't beat the value.
Comment from Hotel Management
Oct 27, 2016 by The Casa Loma Family, Hotel Management
Hi Robin, Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon.
5 out of 5
by A verified traveler from US

Our second home

Posted Oct 22, 2016
Pros: The view...the pool is amazing...staff is so helpful and friendly. Housekeeping is great. The beds are more comfortable than mine at home.
Cons: I have nothing to complain about...perfect stay
Location: Quiet but close enough to everything. Hotel sits. Y itself so not many people in the beach. Walmart 2 miles away. Close to piers and marina.
Can't get enough of this place...2nd stay in 7 weeks. It's beautiful and comfortable.
Comment from Hotel Management
Oct 24, 2016 by The Casa Loma Family, Hotel Management
Hi Doreen, Thank you for your review. I am overjoyed to hear that you enjoyed your stay. I look forward to you staying with us again.
1 out of 5
by A verified traveler

Never will stay there again!

Posted Oct 15, 2016
Pros: Nothing
The front office staff are the rudest people I have ever met. Went and ask for extra towels and apparently it's the guests responsibility to "hunt" down a housekeeper and get your own.. Really? They have a security person that works night and she goes around giving "pretend" tickets to all those vehicles in the parking lot that are even touching the yellow line..she should be telling all the screaming other guest to get out of the pool at 11:15 pm !!! I seen myself and took pictures of the cockroaches that we seen in the hotel. Plus, half the time you never knew if you was going to have hot water to take a shower and Heaven forbid you call the front office and ask about the water situation because you will get a big," We are working on it!".. We stayed a week and the water situation never changed nor did I ever see a repair person! Worst place ever!
Comment from Hotel Management
Oct 18, 2016 by The Casa Loma Family, Hotel Management
Thank you for your review. I am deeply saddened by your experience. I am sorry we fell short of your expectations.
4 out of 5
by A verified traveler

On The Beach

Posted Oct 8, 2016
Pros: Right on the beach and October rates very reasonable.
Location: This is in Panama City Beach, there is plenty to do and see.
Older but is kept up very well. Hotel staff very friendly and helpful. We would definitely stay here again.
Comment from Hotel Management
Oct 10, 2016 by The Casa Loma Family, Hotel Management
Hi David, Thanks for the feedback and I am glad to learn that you enjoyed your stay with us. I look forward to seeing you again.
4 out of 5
by A verified traveler from Walker, Louisiana

Directly on the beach

Posted Oct 4, 2016
Pros: Location and reasonable price
Cons: Better Pest control
Air conditioning was cold. Beds very comfortable. Only issues was no elevators, so if you bring a lot of stuff prepare for a workout if you are not on the second floor.Kept seeing one little roach in kitchen area. Small parking lot.Other than that good place to enjoy your vacation
Comment from Hotel Management
Oct 4, 2016 by The Casa Loma Family, Hotel Management
Thank you for your review. I am overjoyed to hear that you enjoyed your stay. We go above industry standards in the prevention and eradication of insects. Unfortunately we are in a tropical environment that is perfect for insect breeding. We make every known attempt to prevent their intrusion. I look forward to you staying with us again.
4 out of 5
by A verified traveler from Georgia

Location is Excellent

Posted Oct 3, 2016
The hotel was a little tired, but very clean and the staff was tired. The best part was the location; it's a little farther down the beach from the large high rises so the section of the beach in front of the hotel wasn't crowded in the slightest. Beautiful location near beach and food, and we had a great time.
Comment from Hotel Management
Oct 6, 2016 by The Casa Loma Family, Hotel Management
Hi Josh, Thank you for the feedback. I am delighted to learn that you enjoyed your stay. Thank you for the pics, they look great! I look forward to you staying with us again soon.