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Reviews of Comfort Inn & Suites Panama City Mall

2.5 out of 5
Comfort Inn & Suites Panama City Mall
2317 Jenks Ave, Panama City, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 175 out of 407 reviews" "
Rating 8 - Good. 118 out of 407 reviews" "
Rating 6 - Okay. 58 out of 407 reviews" "
Rating 4 - Poor. 25 out of 407 reviews" "
Rating 2 - Terrible. 31 out of 407 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was alright.
Stayed 3 nights in Apr 2024

10/10 Excellent

Giovanni

Traveled with group
Liked: Amenities
The best
Stayed 1 night in Mar 2024

10/10 Excellent

Darshan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Britaney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT!!!
Stayed 1 night in Mar 2024

6/10 Okay

Preston

Stayed 10 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 4 nights in Jan 2024
Response from GENERAL MANAGER on Jan 29, 2024
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

joni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on Jan 29, 2024
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice. I found the hot breakfast was very satisfactory. The facility was neat and clean. Overall I would most definitely stay there again and recommend to family and friends.
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Jan 29, 2024
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Nathaniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on Jan 29, 2024
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

6/10 Okay

P

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GENERAL MANAGER on Jan 29, 2024
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

2/10 Terrible

April

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on Jan 29, 2024
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Sharde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was amazing. Checked all the boxes

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Quite, central location. Did not like initial smell of room, not sure what smell was from.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 25, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Sabrina

Stayed 2 nights in Nov 2023
Response from GENERAL MANAGER on Jan 29, 2024
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Great place to stay
Excellent customer service, breakfast was above average, room spacious and comfortable
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 25, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Deidre

Stayed 1 night in Jul 2023
Response from General Manager on Nov 25, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Sharde

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here. It’s was one of my best experiences in a hotel
Stayed 4 nights in Oct 2023

8/10 Good

Connie

Stayed 3 nights in Oct 2023

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Zachary

Yes
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 27, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

HARRY

Stayed 2 nights in Sep 2023

10/10 Excellent

Nathaniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay..
Nice, clean, comfortable motel.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Brooke

Stayed 2 nights in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly and the hotel was as described. Breakfast was good and hot.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 27, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

6/10 Okay

Savannah

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Check closets for black mold
Staff was pleasant upon check in. Beds were comfy and the tv was nice. The bathroom needed some maintenance done. Black mold was in the closet pretty bad which we noticed the next morning. The pool during the day felt like a hot tub and was hard to swim in during the day so my kids swam at night. The breakfast was okay but not excellent. We stayed in room 220 and took pictures of the black mold. When checking out my fiancé told the lady at the desk about the black mold and showed her pictures and asked about a partial refund. She said “I’ll let my manager know and they will give you a call” never received a call.
Bathroom
Black mold in the closet.
Stayed 1 night in Jul 2023
Response from General Manager on Sep 27, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Janesville

Traveled with family
Liked: Staff & service
Stayed 10 nights in Jul 2023
Response from General Manager on Sep 27, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

2/10 Terrible

Alayna

Disliked: Cleanliness, staff & service, property conditions & facilities
Fireworks all night long, room smells so strong of a terrible smell causing headaches, floors in lobby and elevator filthy. Should have read reviews prior to booking
Stayed 1 night in Jul 2023

6/10 Okay

dennis

Traveled with family
Disliked: Staff & service
Front desk person when arriving not welcoming at all. Rooms were not available before 4 pm. Came back later different person she was very nice, helpful she should be the one in charge. Came back on my last night to get clean towels and soap she wants to hand me a trash bag to put my dirty towels in and bring them down before i can get clean ones. I told her no thank you this was the same woman in the beginning.
Stayed 4 nights in Jul 2023

8/10 Good

Elizabeth F

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Sondra

Traveled with family and small children
Liked: Cleanliness
We stayed there for 7 days, housekeeping didn't come into our room once, no trash bags, no towels unless we when and got them at the front desk, if they didn't want to clean they should have given us more towels and trash bags.
Stayed 8 nights in Jun 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room had nasty rug stains. Had delays in getting towels
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to shops and restaurants in the area. Could pay more attention to cleaning. Found other peoplehair on bedding and in the bathroom. Other than that,,nice lace
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Michael

Liked: Cleanliness
Ok place to stay.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities
This organization don't have empathy for military families. I lost a lot of money because I couldn't make the appointed trip. My son Sergeant changed his vacation date to accommodate the deployment. However the hotel would give me a refund.
Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

8/10 Good

JANICE

Liked: Cleanliness, staff & service
Bathroom needs grab bars in tub-shower. Smoke alarm was detached in my room, 206.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin. Friendly guest service agent. Clean and fresh room & facility
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Kewanis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

6/10 Okay

Deborah

Traveled with family
Disliked: Cleanliness, staff & service
The toilet hadnt been cleaned and there was litter under the nightstand
Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night
It was a brief stay, but quiet, clean and comfortable.
Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

8/10 Good

Mat, Elk Grove Village

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and efficient, but I wasn’t always sure what I was asked to sign. The room was great and comfortable, but it was close to the stairs and exit which made the morning a little noisy at times.
Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

8/10 Good

violett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

JOANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel..com
Very disappointed with hotel.com very poor communication from you took care over an hour trying to get checked in
Stayed 1 night in Jan 2023
Response from General Manager on Jun 26, 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourcustomers and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Bill

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from General Manager on Jun 26, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Comfort Inn & Suites in the near future.

10/10 Excellent

loraine

Stayed 1 night in Apr 2023
Response from General Manager on Jun 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Jun 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,General Manager