Ratings based on 1,022 Verified Reviews

3.7 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Needs an overhaul

Posted Nov 7, 2017
Pros: Near to Panama Downtown
Cons: Overhal
This hotel really needs an overhaul to be modernized.
Comment from Hotel Management
Nov 8, 2017 by Mcapel, Hotel Management
Dear Guest: Thank you for your comments and the opportunity to improve our services. We are pleased to inform you that our hotel has started a renovation Project. Very soon we will be able to offer a modern and comfortable facilities. Best regards, M Cacpel Customer Service
4 out of 5
Recommended
for Everyone
by A verified traveler from carribean

Great location

Posted Oct 24, 2017
Pros: Location
Cons: Reception welcoming or their understanding
Location: Metro Shops All conveniences
The citizens are very friendly I will make another trip Food, transportation... Very reasonable l
Comment from Hotel Management
Oct 24, 2017 by mcapel, Hotel Management
Dear Guest: Thank you for your comments, we appreciated your feedback. Best regards, Mirna Capel Customer Service
1 out of 5
by A verified traveler from Texas....

BAD Experience.

Posted Oct 10, 2017
BAD EXPERIENCE. .HOTEL STAFF NOT VERY WELCOMING. ..SHOWER DRAIN NOT WORKING. .ENDED UP GOING NEXT DOOR TO THE EUROSTARS PANAMA CITY HOTEL..
Comment from Hotel Management
Oct 17, 2017 by Mcapel, Hotel Management
Dear Mr. David: We are sorry for your inconveniences and offer our apologies. Your comments been shared with the personal involved. Thank you for the oportunity to improve our services. best regards, Mirna Capel Customer service
1 out of 5
by A verified traveler from miami

Old and smelly

Posted Sep 9, 2017
First room was flooded (AC system was leaking) second room was very humid and smelly... Avoid this place... it cost 65$ per nigh with no breakfast other very nice hotel across the street cost 75-80 with breakfast. Witch Pretty much means the same. I have to say the the most horrible part of this horrible experience was the EXPEDIA CUSTOMER SERVICE GUY, Instead of trying to help it start creating more issues that were not existing.... NOT SURE WHAT THEY TEACH THEM DURING THE TRAINING....
Comment from Hotel Management
Sep 14, 2017 by mcapel, Hotel Management
Dear Mr. Max: We are sorry for all the inconveniences you had during your stay. Your comments has been shared with all the personnel involved. Hope you will accept our sincere apologies. Best regards, Mirna Capel Customer service
3 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Convenient hotel

Posted Sep 4, 2017
Nice hotel, very safe location, within 5 minute walking distance to 24 hr major supermarket "El Rey", and El Carmen metro station. Breakfast buffet waa great with many local and american dishes.
Comment from Hotel Management
Sep 4, 2017 by mcapel, Hotel Management
Dear Mrs. Stephanie: Thank you for staying with us. we are glad that you enjoyed our services. Regards, Mirna Capel Customer Service
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Convenient staying for price

Posted Aug 16, 2017
Pros: The personal and attention
Cons: Food in general
Location: Good location for the day. Dangerous at night
Very bad breakfast Good location Dangerous at night Very good service and pleasant people
Comment from Hotel Management
Aug 17, 2017 by MCapel, Hotel Management
Dear Guest Laya: Thank you for your comments and the opportunity to improve our services. sorry about our breakfast. Regards, Mirna Capel Customer Service
3 out of 5
by Vibert

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017 by M Capel, Hotel Management
Estimado Sr. Vibert: Agradezco su visita y comentarios. saludos atentos, Mirna Capel Atención al cliente
4 out of 5
by luis

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 10, 2017 by M Capel, Hotel Management
Estimado Sr. Luis: Reciba nuestros saludos y agradecimiento por su visita. Nos complace saber que considero buena su estadía. saludos atentos, Mirna Capel Atención al cliente
3 out of 5
by Anthony

Hotel Avg but Local Great

Posted Jul 28, 2017 on Hotels
Overall the hotel was okay 3/5. It was undergoing rehab but for the most part clean. The front desk staff kinda sucked and made checking in tough. The best part of staying here is the location, you're close to restaurants, shopping and can walk to most places you need to go. I wouldn't stay here again but instead would try the Hilton or Marriott.
Comment from Hotel Management
Aug 7, 2017 by M Capel, Hotel Management
Dear Mr. Anthony: Thank you for your comments and the opportunity to improve our services. Your opinión has been shared with our Front desk manager. Best regards, Mirna Capel Customer Service
4 out of 5
by luis

Posted Jul 24, 2017 on Hotels
It's a wonderful experience
Comment from Hotel Management
Jul 26, 2017 by M Capel, Hotel Management
Estimado Sr. Luis: Thank you for your comments. regards, MCapel Customer service