Ratings based on 1,099 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from panama city

Nice hotel. Great View.

Posted Sep 26, 2017
We spent a little family time vacation.. They should improve the internet wi fi conection. Usually at nightt my kid like to Netflix his favorites shows. This time was not possible
Comment from Hotel Management
Oct 5, 2017 by Gerissa, Hotel Management
We really like your opinion that I spent well in family, that the holidays were perfect. If we have services for television programs that is with the Cable Provider Onda and our guests can see their different series and others. It is also very important the observation that makes us on the subject of Internet Connection. We will take steps to improve. We appreciate your feedback. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Rooms are cold and thermostat adjustments do not work. Very cold floors. Bathroom walls and door need cleaning in one unit.
Comment from Hotel Management
Sep 12, 2017 by Gerissa, Hotel Management
We appreciate the feedback that makes us regarding the subject of Air Conditioners that keep the rooms very cold, thermostats not working, floors the same way. Cleaning on bathroom walls and door in one unit. We will correct the details to provide you with better service. Your opinion is very important to us. Sincerely,
2 out of 5
by A verified traveler from panama resident

Needs maintenance

Posted Sep 6, 2017
Lack of attention to room maintenance - shower not working, needs repainting, A/C system delivers humid moldy air. The breakfast and staff are very nice. Great view of the canal. Can't get there from 4:30 to 7:30 pm due to traffic jams.
Comment from Hotel Management
Sep 8, 2017 by Gerissa, Hotel Management
We like to hear that during your stay you enjoy the attention of the Staff, the buffet breakfast and the view of the beautiful Canal. In the recommendation that makes us to improve we will take the correctives for the lack of maintenance in the rooms, the shower that did not work, the air conditioning system, the humidity and odor of amoho, repainting in some areas. We appreciate your feedback. Sincerely,
2 out of 5
by A verified traveler from Dallas, TX

Outdated, dirty rooms, unfriendly front desk staff

Posted Sep 6, 2017
We have stayed at this hotel with only good experiences in the past; my family has been coming here every year since 2010. This time we were put in rooms that had broken toilets, bathroom door that wouldn't open or close, dirty bathtub, balcony with peeling chipped paint all over the floor, and next door to remodel going on all around us at hours we couldn't sleep! Asked by front desk staff if we were "going to pay for our room" 3 nights in a row, even after explaining we would pay when we check out. Were told since we paid discounted rate through Expedia they couldn't move us to better rooms; until the night Manager helped us and moved us himself. But when we returned for 2 more nights at the end of our 2 week trip the day staff, manager included, were rude, snickering and talking behind our backs and put us in terrible, noisy rooms again. Never staying here again!! Awful!!
Comment from Hotel Management
Sep 10, 2017 by Gerissa, Hotel Management
In Name of Country Inn & Suites Panama Canal we apologize for the inconveniences caused. We are very sorry about what happened. The necessary measures will be taken to correct the faults and not to be repeated again. We appreciate your feedback. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from panama

Nice location, great view

Posted Aug 26, 2017
Definetly i would go back to it love it great rooms, near to everything and the breakfast are good
Comment from Hotel Management
Aug 27, 2017 by Gerissa, Hotel Management
We are very happy to hear that you would stay with us for the good location, great canal view, great rooms. Access to everything very close by and for the continental buffet which was great. We look forward to seeing you again on your next trip. Regards,
3 out of 5
by A verified traveler from Panama City, Panama

This hotel is just OK

Posted Aug 23, 2017
Pros: Fridays restaurant on-site
Cons: This hotel needs a renovation, we stay in the tower facing the canal.
Location: We stay during the rainy season, big mistake, nothing to do near by.
As the title says this hotel is just OK. It has a Fridays on site so you don't have to go out. It was a rainy day and so after it stopped raining we wanted to hang out outside with our daughter to enjoy the jacuzzi but it was not working the day we stay. The TV's are really really old, tube TV from 1995. Cable service was horrible. Since the jacuzzi was out of service, we tried our luck at using the bathtub but there was no plug to stop the water, requested one and after 40 minutes of waiting from hotel staff decided on using a towel. Would not recommend staying at this hotel during the rainy season as there is nothing else to do on-site other than going to Fridays.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Good value with great views

Posted Aug 20, 2017
Pros: Quiet and great view of the canal. Nice pool.
Location: Nice restaurants on the Amador causeway.
Overall all great stay. 3rd time I've stayed at this hotel when vacationing in Panama.
Comment from Hotel Management
Aug 24, 2017 by Gerissa, Hotel Management
We like to know that every time you visit Panama, you choose to stay. For the beauty of the area, the great view of the Canal, the pool area, Restaurants very close to the hotel (towards the Amador Causeway). Nice to know that you love the relationship Quality vs. Price. We hope that every time you visit our country, we will continue to be selected as an option. Best regards,
5 out of 5
by A verified traveler from Costa Rica

stay again

Posted Aug 16, 2017 on Hotels
nice hotel, clean and friendly
Comment from Hotel Management
Aug 18, 2017 by Raul, Hotel Management
Thanks for your good coments, that our staff was friendly, the hotel was very nice and clean. We hope to see you son. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Stansted, UK

Good location.

Posted Aug 15, 2017
Great hotel to start our trip towards Santa Catalina and then onwards to Boca Chica! Lovely pool, overlooking Panama Canal, right next door to TGI Fridays, which kids loved! Not too far from Casco Viejo for a lovely afternoon stroll around the old part of the city. All in all a good start to our holiday!
Comment from Hotel Management
Aug 16, 2017 by Gerissa, Hotel Management
We are very happy to hear that you had a very good vacation, which the hotel would charm you to then travel to Santa Catalina and Boca Chica easy access to move to other points. The pool and canal view were beautiful the TGF Restaurant nearby for eating. The Old Town for good place to take a walk. We hope you will soon repeat the experience that was so enjoyable with us. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2017 on Orbitz
I really like the hotel a lot. Good location the only thing I was a bit disappointed was the staff wasn't pleasant especially in the breakfast room and in the reception area. Some of the staff always appear to be upset except for the chef always had a smile. Overall wasn't bad,
Comment from Hotel Management
Aug 17, 2017 by Gerissa, Hotel Management
We like your opinion that the hotel is very fond of the location. In the observation that it makes us to improve the attention to the client we will take the necessary measures so that it does not happen again. We appreciate your feedback. Regards,