Ratings based on 1,545 Verified Reviews

3.4 out of 5
70% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 9, 2017
hotel not clean and was disappointed, being on the beach was nice
Comment from Hotel Management
Jun 10, 2017 by Billy Alam, Hotel Management
I am very sorry to hear this and will be investigating and addressing your concerns immediately. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Clean hotel. Right on the beach.

Posted May 28, 2017
Hotel was quiet and clean. Great beach view from the balcony. Pool area was great! Staff was friendly and responded quickly when we needed extra towels. Hotel was right on the beach and had very easy access to the beach.
Comment from Hotel Management
Jun 2, 2017 by Billy Alam, Hotel Management
Dear Roy, Thank you for your review. We are thrilled you enjoyed your stay with us! Sincerely, Billy Alam GM
3 out of 5
by A verified traveler

Posted May 19, 2017
Booked 2 rooms, they checked us in only in one, and tried to convince me that one large room is kind of two rooms. After calling Expedia they gave me the second room.
Comment from Hotel Management
May 27, 2017 by Billy Alam, Hotel Management
I apologize for the confusion but will be addressing it with our front desk staff. Sincerely, Billy Alam GM
1 out of 5
by A verified traveler from nashville tn

Easy beach access

Posted May 2, 2017
Under construction Dirty floors dirty window extremely noisy
Comment from Hotel Management
May 13, 2017 by Billy Alam, Hotel Management
I'm sorry to read your review. We are currently renovating the property and I assure you all of your issues are being addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent price for a gulf front room w/ a balcony

Posted Apr 27, 2017
The beds were comfy and the bathroom was clean. For the price, I was pleased with the room.
Comment from Hotel Management
May 3, 2017 by Billy Alam, Hotel Management
Thank you for your review. I am glad to hear you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Republic, Mo

Hotel is right on the beach. It was nice

Posted Apr 27, 2017
We had a wonderful time in the area. Loved our view. Great to wake up to. Hotel had updated bedding and mattresses but the wall and floor tiles are broken and door frames rusted from salt air so needs a little more updating
Comment from Hotel Management
May 3, 2017 by Billy Alam, Hotel Management
Dear Sheila, Thank you and yes we are renovating our property at this time. I hope you will stay again.
1 out of 5
by A verified traveler from Birmingham AL

Room was full of cockroaches

Posted Apr 25, 2017
When we first checked in the front staff was wonderful. We finally got into our room and after driving 4 hours and with 2 babies all we wanted to do was sleep. Our room was INFESTED with cockroaches. They were under our beds, along the cracks of the wall and floor and there were tiny baby cockroaches EVERYWHERE I almost went insane. They would pop up in the sink when we were brushing our teeth or washing our hands and would hide under the coffee machine. It was well past 11pm once we got into our room and unpacked the car so we didn't bother the front desk. The next morning we couldn't stomach the thought of having breakfast there. Our room can't be the only one with cockroaches so I can imagine how disgusting their kitchen must be. We preferred driving to IHOP and having a clean peaceful breakfast there. Absolutely disgusting experience. One side of our toilet (the back left corner behind the toilet) was covered in what looked like dry throw up. We even brought in our own pillows and blankets and just slept on top of their beds. I will NEVER do business with any of their hotels again. We checked out ASAP. We were in room # 103 if you would like to follow up on the infestation, be my guest.
Comment from Hotel Management
May 3, 2017 by Billy Alam, Hotel Management
Dear Vanessa, What you described is unacceptable and we will be investigating it immediately.
4 out of 5
Recommended
for Everyone
by A verified traveler

Floors

Posted Apr 25, 2017
The floor felt like sand... Need to add throw rugs for comfort. When checking out didn't understand if I spent my money there that you all don't give a hard copy receipt. That is not good for my records.
Comment from Hotel Management
May 13, 2017 by Billy Alam, Hotel Management
I'm sorry and saddened to read your review. We do give out hard copy receipts and are available to you.
4 out of 5
Recommended
for Everyone
by A verified traveler from TN.

Nice stay

Posted Apr 21, 2017
The room was nice. Needs updated though. Great view.
Comment from Hotel Management
Apr 25, 2017 by Billy Alam, Hotel Management
Thank you for staying with us, we love the view also!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Right on the Beach

Posted Apr 16, 2017
We got 1st. Floor, was great to walk out to beach. Parking garage across from room. Beautiful pool, walking distance to restuarants. Room was large & comfortable. Would stay again.
Comment from Hotel Management
Apr 17, 2017 by Billy Alam, Hotel Management
Thank you Shirl for your wonderful review.