Ratings based on 1,472 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Very nice hotel

Posted Oct 2, 2017
Good location, Excelent Atention. Hotel in good condition, staff is very kind
Comment from Hotel Management
Oct 16, 2017 by Carlos Monsef, Hotel Management
Dear Guest, Thank you very much for your wonderful comments . It's really pleasant to know that you are a satisfied guest and do not doubt that we will continue making our best effort to have consistent quality and service standards We hope you will visit us again soon. Sincerely, Carlos Monsef
4 out of 5
Recommended
for Everyone
by A verified traveler from bogota Colombia

Nice Hotel for business

Posted Oct 2, 2017
Located in the bank district of Panama, near to a subway station, nice place to be
Comment from Hotel Management
Oct 18, 2017 by Carlos Monsef, Hotel Management
Apreciado Huésped, Gracias por su fidelidad a nuestro hotel y por tan bellos comentarios sobre su reciente estadía. No dude que los compartiremos con nuestro personal para motivarlos a tener consistencia en el servicio y dar siempre lo mejor. Esperamos su pronto regreso. Cordial saludo, Carlos Monsef
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
The hotel was centrally located and in walking distances of restaurants and shopping.
Comment from Hotel Management
Sep 25, 2017 by Carlos Monsef, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regard, Carlos Monsef
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Unfortunately the hotel could not accommodate my request for an early check-in. Having to wait after an overnight flight for check-in was frustrating. It also took almost 2 days to fix a broken toilet.
Comment from Hotel Management
Sep 25, 2017 by Carlos Monsef, Hotel Management
Dear guest, Thanks for letting us know your experience with us, do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regard, Carlos Monsef
3 out of 5
Recommended
for Everyone
by A verified traveler from Naples, Florida

Basic hotel

Posted Sep 18, 2017
Basic hotel, clean and a good stop for a tired driver. Continental breakfast. - Nothing more to say about hotel.
Comment from Hotel Management
Sep 23, 2017 by Carlos Monsef, Hotel Management
Apreciado Charles, Agradecemos sus comentarios y valoracion, esperamos tenerle nuevamente de regreso. Reciba un cordial saludo.
1 out of 5
by A verified traveler from montreal

NOT real suites

Posted Sep 18, 2017
When we arrive the offer us to take a suite to have more service which we did and for a suite it's was horrible, no micro waves in the suite and ALL HOTEL?? ,hidden fees of 80$ for each friends who visit you at the hotel, one door missing in a dresser , breakfast stops at 10h30 flat ( door closed) will NEVER come back there!!
Comment from Hotel Management
Sep 21, 2017 by Carlos Monsef, Hotel Management
Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards Carlos Monsef
1 out of 5
by A verified traveler from ATL

Do not stay there

Posted Sep 11, 2017
Pros: Location.
Cons: They have a major problem with climate control on their premises, which led them to a excessively high humidity so all my clothes and belongings were
Location: Subway station and restaurants nearby,.
They have a major problem with climate control on their premises, which led them to a excessively high humidity so all my clothes and belongings were wet as if I had thrown water to them. I have a very bad case of asthma that got exacerbated by my stay there and I told them many times about it without any type of response. It used to be a good place to stay. I will not go back. Food is terrible as well, I ordered a hamburger and it was one of the worst meals I have ever had at a Hotel.
Comment from Hotel Management
Sep 21, 2017 by Carlos Monsef, Hotel Management
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards, Carlos Monsef
4 out of 5
Recommended
for Everyone
by A verified traveler from San José, Costa Rica

Nice hotel in a very centric location

Posted Sep 5, 2017
This was my first time in Panama and was a very good experience. There are a lot of amazing places to visit and for sure I'll be back.
Comment from Hotel Management
Sep 21, 2017 by Carlos Monsef, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regard, Carlos Monsef
1 out of 5
by A verified traveler from washington dc

harassment

Posted Aug 27, 2017
one of the staff of the hotel kept harassing me. he charged me for the second person even though i had already paid online for two persons, i would never go back to that hotel ever
Comment from Hotel Management
Aug 31, 2017 by Diego acosta, Hotel Management
Dear Edwin, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbanceS you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Best Regards, Diego acosta .
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 23, 2017
Totally recommend this hotels. Visited Panama City with my family and enjoyed our stay at this hotel. Centrally located close to good shopping and restaurants.
Comment from Hotel Management
Aug 28, 2017 by Carlos Monsef, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Carlos Monsef