Ratings based on 1,215 Verified Reviews

3.7 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Atlanta, Ga

Dirty, Outdated, Overpriced

Posted Jun 15, 2017
Pros: Pool and kid activities
Cons: Cleanliness of condos and property grounds, needs updating
Location: Bowling, miniature golf, arcade, amusement park, restaurants, bars all within walking distance
The first condo we were checked into had a horrible smell and was very old and dirty. We tried to tough it out, but couldn't. After going to the front desk to complain, they gave us a different condo. This one was better, but still very outdated. In order to change rooms we had to carry all our luggage back to the car, literally because we couldn't find any luggage carts, drive to the other end of the complex and carry, again literally because no carts, our luggage to the new room. We are a family of four with small children so this took several trips. The property grounds weren't well kept either. There was trash everywhere. For the price and additional cleaning fees charged by this "resort", it isn't worth it. The location was good. We could walk to attractions and dinner. The pool area is kid friendly and our kids enjoyed movie nights by the pool.
Comment from Hotel Management
Jun 17, 2017 by Manager , Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel looked like the pictures.

Posted Jun 10, 2017
I got there at 3:15pm and was allowed to check in early with no extra charge. The fees were a little higher than I expected. Parking fee is 10.00. Cleaning fee 149.00. The villa was clean. The kitchen was stocked with dishes,pots, and pans. Towels in kitchen and bathrooms looked brand new. Dishwashing powder for dishwasher was provided. Downside- washing machine spun too fast,so it made loud rattling sound while in operation.About a half a mile from the beach. Ceiling outdated. Overall good experience-My family would stay there again.
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are so glad you enjoyed your visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bad mattress

Posted Jun 7, 2017
We had a leaking in the air conditioning and bad mattress but everything else was good
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize about the air conditioning. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by A verified traveler from UK

Nice resort pity about the room

Posted Jun 5, 2017
Pros: Pools were great shop on site a little high priced good place to eat had to rent the beach furniture.
Cons: The rooms we had
Location: Lots of things to do in the area
Resort is great nice pools by each tower. Rooms was a total let down. Kitchen had doors missing, carpet badly strained, seating old and dirty, room infested with cockroaches when we arrived but soon was cleaned up with a suitable spray, sofa bed broken, only half a beach view due to palm in covering the other half.
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. Please contact the front desk if we can be of further assistance. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by A verified traveler

At first there was a smell then on day two wen

Posted Jun 4, 2017
The place needs a remodel but worse finding roaches everyday thats discusting. I would never stay or recommend anyone to stay there.
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. If you have further questions, please do not hesitate to contact the front desk. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
1 out of 5
by A verified traveler

Don't book here! outdated

Posted Jun 3, 2017
Rooms outdated stuck in the 80's. Wired mirrors on the walls old fans roaches have to drive to the beach. Paid way to much for this. Very stressful vacation. Not a vacation.
Comment from Hotel Management
Jun 5, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. Please contact the front desk if we can be of further assistance. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Posted May 31, 2017
Enjoyed our villa and the lagoon pool. Only negative was that the resorts umbrellas and chairs took up the entire row next to water.
Comment from Hotel Management
Jun 1, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We are so glad you enjoyed your visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler from shin

Not satisfied

Posted May 30, 2017
No wifi no cables Room was smell so bad & dirty Bathroom so so dirty Lot of kitchen supply wasn't working
Comment from Hotel Management
May 31, 2017 by Manager, Hotel Management
Thank you for providing your feedback. All of our rooms have hard wired internet and we have wifi available at different locations throughout the resort. We do apologize for the issue with your room and we will be sure to address them. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by A verified traveler from CT

Disappointing stay

Posted May 7, 2017
Pros: The access to the beach
Cons: To update the furniture and to improve the service. After a night of rain one night, there was a large puddle of water outside our 10th floor elevator
Location: Great beach locale. Plenty of things to do in the area which was beautiful!
Upon check in, there was a $160.00 extra fee. The room had old, well worn furniture, and the staff left the outdoor sound system on all night one night. When we complained, we were told the security force was unaware their music was still playing ( at midnight) and they would get right to work on it! I called again around 5:00am and all they had done was to leave a voice mail in the complex's restaurant where the controls to the sound system were. The hotel's night manager said he'd make a note that we lost sleep that night. Upon checking out, we again mentioned the night of lost sleep and nothing was said about compensating us.
Comment from Hotel Management
May 28, 2017 by Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We apologize for the issues you experienced and we will pass this information along to the appropriate departments. If you have further questions, please do not hesitate to contact the front desk. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.
2 out of 5
by A verified traveler from Ohio

Hotel Location

Posted Apr 17, 2017
Pros: Amenities
Cons: price of renting seats on your private beach.
Location: A lot of local good places, stay in at night.
Second night we arrived shooting accured in adjoining parking lot,Stick to the beach side . Also fallowing morning could hear gun shots from the room 4am. did not feel real safe. . Also get multiple keys made spent a lot of time trying to get into room,keys not working