Don't Stay Here
Posted Sep 19, 2016
The room(s) I was given were nothing like the photos on the website. They advertise the side of the resort with the big pools to make it look so nice but it's not. We were given a "villa" which is actually an apartment complex where people actually live and not vacation. The "villa" was FILTHY! There were roaches, frogs, missing lights and one of the beds was hanging off of the bed frame. The attendant agreed to change us to another room and that one was the same way. It's ironic that there's a cleaning fee associated with the hotel stay but I bet that money is used for the photoshop on their website because they definitely had us fooled. There were several families there complaining alongside us including a family from Tennessee who received a refund who was possibly having to drive back because they didn't have a clean room to stay in.
Comment from Hotel Management
Oct 3, 2016 by Front Desk Manager, Hotel Management
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.