Ratings based on 2,167 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from USA

Needs some work

Posted Jul 13, 2017
Pros: It is right next to a mall where you can shop and get food.
Cons: Fix the internet access. Get better staff. Upgrade the elevators because they are slow as molasses. Upgrade the IT system.
Location: Central to business area. Not pretty but easy access to where you need to go to do business
The hotel itself is about average for US standards. The rooms were clean and the maid service was prompt. Maintenance of some parts of the hotel were an issue. The humidity is high in Panama and they do not do enough to condition the air internally, so the carpet is all rotting. There is a nasty odor that permeates the entire hotel. Carpet and Panama do NOT mix. The internet is useless. I do not exaggerate. It constantly disconnects and does not give enough speed to do any work at all. If you are planning to use a VPN to log into to your corporate environment to do some work, you will be very disappointed. Reception staff are incompetent. My TV and phone went out in my room and I took the elevator down to ask them to fix it. I speaks some Spanish so I overheard them give the repair tech the wrong room number. I told the receptionist that he had given them the wrong room number but he insisted he had not. 45 minutes later after no-one came to fix the problem, I went downstairs again to find to what happened and sure enough they had given IT support the wrong room number. Unbelievable. He called again and AGAIN gave them another wrong room number. I called him out on it again and he corrected his mistake this time, but I find it hard to believe that anyone so stupid could possibly have made it to adulthood. Because the phone was still out, I asked him to order room service for me and pointed out the exact items on the menu to order. He got this wrong too. Wow.
Comment from Hotel Management
Jul 16, 2017 by HRH Panama Megapolis, Hotel Management
Dear Rockstar, thank you so much for taking the time to share your experience with the band. We deeply regret to know that you did not enjoy your stay and that we were not able to exceed your expectations. We sincerely apologize for the inconveniences you encountered during your visit to our prestigious facilities, we can assure you that this kind of situation does not usually happen in our luxurious hotel and we want you to know that we will work hard to avoid this from happening again. We deeply appreciate your valuable feedback and hope that you can give us another chance to improve your thoughts about this hotel. Best regards!
2 out of 5
by A verified traveler from United States

Very Disappointed! Early check-out, NEVER AGAIN!!!

Posted Jul 11, 2017
Cons: Room cleanliness, staff/customer service training
This was a HORRIBLE stay and I plan to never stay at a Hard Rock property again! I sent a message related to receiving an early check-in, never got a response until the next day, pointless. The initial room that I was given had a TV with blown speakers so I could barely hear/understand programming. I called the front desk, they sent a Technician who agreed that the TV was "shot". The front desk said they would give me another TV, I simply requested to move to another room since I was told they had plenty available rooms. A Bellman came to deliver new room keys to me, I gave him a tip, and meant to give him $3 (3 one dollar bills), instead, I gave him $23 (2 one dollar bills and a 20.00 bill). When I discovered the error, I approached the Bellman and he stated that I was incorrect, however I know that I only had a total of $27.00 in my pocket (one 20.00 bill and 7 one dollar bills) prior to the tip but ended up with $5(five 1's) The new room that I was given was NOT clean. There was noticeable hair in the bathroom sink, toilet, floor, dust/dirt on the floor around the toilet, VERY disgusting and there were no washcloths in the room. I called the Concierge to make them aware of the issues, they simply offered to send washcloths to my room, I was shocked they didn't acknowledge the dirty room since I made them aware. Lastly, when I checked out I made the Front Desk agent aware of my numerous issues, he did NOT empathize, he gave me a business card and said I can send an email.
Comment from Hotel Management
Jul 13, 2017 by HRH Panama Megapolis, Hotel Management
Dear Jay, thank you so much for taking the time to review the Hard Rock Hotel Panama Megapolis. We deeply appreciate all of your valuable comments and regret to know that you did not enjoy your visit like a true Rockstar. We sincerely apologize for all the inconveniences you encountered during your short stay with the band. We hope that you can give us another chance in the future to rock your stay. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from venice Fl

Very active hotel

Posted Jul 6, 2017
There is s lot to do at this hotel. The nightlife is full of energy. The view from the 62 floor at night was incredible.
Comment from Hotel Management
Jul 7, 2017 by HRH Panama Megapolis, Hotel Management
Dear Bill, thank you so much for your comments for the amazing Hard Rock Hotel Panama Megapolis. We are glad to know that you enjoyed your visit and hope to have you back on stage soon. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Stay

Posted Jul 6, 2017
I really enjoyed my stay at the Hard Rock Hotel. Nice big hotel. Friendly staff and great accommodations.
Comment from Hotel Management
Jul 7, 2017 by HRH Panama Megapolis, Hotel Management
Dear Gina, thanks a bunch for your great comments for the HRH Panama Megapolis band. It was a real pleasure to have you joining us on stage. Please come back soon! Best regards!
5 out of 5
by alphonzo from panama

rock 1

Posted Jul 5, 2017 on Hotels
ok
Comment from Hotel Management
Jul 7, 2017 by Noemy, Hotel Management
Querido alphonzo, mil gracias por tu calificación para el Hard Rock Hotel Panamá Megapolis. Esperamos poder recibirte nuevamente en nuestro escenario. ¡Saludos Rockstar!
5 out of 5
Recommended
for Everyone
by A verified traveler from venice, florida

Great hotel to stay at

Posted Jul 3, 2017
Glad we chose this hotel while visiting family in Panama
Comment from Hotel Management
Jul 4, 2017 by HRH Panama Megapolis, Hotel Management
Dear Bill, we are also glad that you decided to come and hang out with the HRH Panama Megapolis band along with your family. You are all ROCKSTARS. Thank you so much for joining us on stage. We hope to have you all back soon. Best regards!
5 out of 5
by David

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Noemy, Hotel Management
Dear David, thank you so much for rating the Hard Rock Hotel Panama Megapolis. Please, come back soon and rock with the band. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Great hotel and a great experience. Best hotel in Panama.
Comment from Hotel Management
Jun 5, 2017 by HRH Panama Megapolis, Hotel Management
Dear Rockstar, thank you so much for your nice comments for the HRH Panama Megapolis. We hope to have you soon back on stage. Best regards!
4 out of 5
by A verified traveler

Posted Jun 4, 2017 on Hotels
Lobby a bit dark and also lighting in bathroom very dim. Other than that it was great id stay again
Comment from Hotel Management
Jun 7, 2017 by HRHPM, Hotel Management
Dear traveller, thank you very much for taking your time to review us and for staying at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

It was a great location. Not next to the beach but

Posted Jun 4, 2017
Theat staff was so nice. Very welcoming.the room was gorgeous.
Comment from Hotel Management
Jun 5, 2017 by HRH Panama Megapolis, Hotel Management
Dear Susan, thank you so much for this review. You are a ROCKSTAR! We love to know that we were able to make you feel right at home. Please, come back soon. Regards!