Ratings based on 462 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto, Canada

Poor location

Posted Feb 16, 2018
Pros: Good bathroom, good bed, functioning TV
Cons: Refurbish lobby and turn down the AC. Supply the front desk with maps of the area (for taxes and subway), put a bottle of water in the room, make wo
Location: The location is terrible and there isn't anything to do nearby.
Too far away from all activities, staff not helpful, no tour brochures or maps available, lobby very grubby and cold, cafetetia-style dining, card keys don't always work in elevators or room, nobottle of water for guest.
Comment from Hotel Management
Feb 17, 2018 by Carolina Colmenares , Hotel Management
Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Consejo, Venezuela

Very centric hotel very convenient

Posted Feb 7, 2018
It was a very pleasant stay. Very close to what one needs. Staff great, service great. Definitely I will use it again and recommend to anyone
Comment from Hotel Management
Feb 8, 2018 by Guest Experience, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express Panamá We are pleased to know that you enjoyed our services, as much as we do, we hope to see you soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Port of Spain

Nice hotel for the price

Posted Dec 11, 2017
I had a restful stay at HIE in Panama City. It was central to all the main attractions and the neighborhood was really nice. Thanks to the staff for finding me a refrigerator during my stay even though it wasn't part of the package. Above and beyond!
Comment from Hotel Management
Dec 12, 2017 by Carolina Colmenares , Hotel Management
Dear guest, We are pleased to know that we meet your expectations of service in our hotel, for us it is a pleasure to help you in whatever you need and make you feel at home, we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

1st Time in Panama

Posted Nov 23, 2017
Pros: What I mentioned above.
Cons: Building buildings that allow for opening of windows to allow for natural air circulation.
Location: Consider old Panama City, Amador Causeway and Miraflores Locks and museum by Portion of Panama Canal.
Convenient downtown location. Friendly and helpful staff. Excellent breakfast. Able to arrange for safe taxis easily. Traffic slow in many areas in Panama, especially downtown.
Comment from Hotel Management
Dec 12, 2017 by Carolina Colmenares , Hotel Management
Dear traveler Thank you very much for selecting us for your stay in Panama City, we are happy to know that you enjoy our services, and our delicious breakfast, we hope to have you back at our hotel, and continue to offer memorable experiences. Dear traveler Thank you very much for selecting us for your stay in Panama City, we are happy to know that I enjoy our services, and our delicious breakfast, we hope to have you back at our hotel, and continue to offer memorable experiences.
4 out of 5
by victor

Customer experience needs to improve.

Posted Nov 16, 2017 on Hotels
This is the second time i stayed at this Hotel and something change, not for good though; the customer services at the reception is a very disappointing experience.
Comment from Hotel Management
Dec 12, 2017 by Yermaine G, Hotel Management
Dear guest, Thank you very much for selecting our hotel for your stay in Panama City, and give us your valuable opinion, I regret to know that we do not fulfill your expectation of service, we will be reinforcing with all the reception team to always offer the best hospitality experience that everyone deserves and what characterizes us, we hope you will give us again the opportunity to stay with us. Sincerely Carolina Colmenares
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Location and nice staff

Posted Aug 23, 2017
Pros: Location, free breakfast, very comfortable beds and cozy room, ease to maneuver in hotel as not too big. Just had everything we needed.
Cons: Pool and pool area is too small. If you are looking to lounge by the pool for hours enjoying great scenery, this is not the hotel for you.
Location: Many restaurants of different ethnic food, lots of shops and convenience stores, subway station. You can take uber anywhere cheap.
The hotel is centrally located in the financial district close to many restaurants and busy shopping areas. Easy access to pretty much all tourist attractions. It had all the basic needs for a tourist and business traveler without too much frills. The rooms are comfortable and well-cleaned. The staff were very helpful with making recommendations and assisting.Caroline was a God send. She really listened and spent time helping me figuring out my daily activities. She even extended out stay for 2 hours on our last day without me asking when she knew we had a night flight back.The breakfast was generous with a lot of selection although some of it not so healthy and a bit tasteless but it is included. There's fresh fruit, cheeses and assortment of breads plus hot items. You can pack some stuff for your daily trips. We will definitely stay there again if we wanted a moderately priced and comfortable place in the middle of town.,
3 out of 5
Recommended
for Everyone
by A verified traveler

Closeby to many places.

Posted Jul 26, 2017
I wish there was more variety in the breakfast. Overall it was acceptable.
Comment from Hotel Management
Jul 27, 2017 by Carolina Colmenares , Hotel Management
Dear Guest Thank you for sharing us your experience at InterContinental Miramar, refering your comments we are going to share it with our team to keep improving our service and the next time we have the opportunity to recieve you as our guest, we can create new experiences. Hope to see you soon! Kind Regard,
4 out of 5
Recommended
for Everyone
by A verified traveler

nice and clean, people are very nice.

Posted Jul 24, 2017
my Panama stay is very very good. American Airline I flew is the worst experience ever, they stole my luggage in front of me. I forgot my carry-on bag and step out off the concourse, but was refused to go back to get my bag! what if my passport is in it? both flight crew and captain assured me the bag will be brought down to luggege claim so did the security people. I waited till carrousel stop and bag did not show. went to AA lost n found, they refused to file claim cs my final destination is Los Angeles. this is a nightmare and AA basically stole my bag of $300 gifts from duty free shop.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would stay here again

Posted Jun 25, 2017
Friendly staff Great breakfast Safe Within walking distance
Comment from Hotel Management
Jun 25, 2017 by Carolina Colmenares, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
by Warnsing

Best hotel in Panama City, for the money.

Posted Jun 21, 2017 on Hotels
Have stayed here many times and always great. Almost like family. Breakfast is great. Would recommend to anyone.
Comment from Hotel Management
Jun 25, 2017 by Yermaine G, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Carolina Colmenares Guest Experience