Ratings based on 335 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Thunder Bay, On, Canada

Great little place

Posted Sep 12, 2017
Pros: nice little amenities, full stove and fridge. great little pool.
Cons: The breakfast was simple. A little more choice would be nice. bacon
Location: Close to the commercial district. Lots of great little restaurants nearby.
Hotel staff were very good. Hotel room was comfortable and
Comment from Hotel Management
Sep 17, 2017 by Isabel , Hotel Management
Thank you very much for your comments and for your stay with us. We hope to continue counting on your preference.
4 out of 5
Recommended
for Families
by A verified traveler from Caracas, venezuela

Good attention and room confort

Posted Aug 30, 2017
Pros: Quiet and confortable
Cons: General maintenance
Location: Malls, restaurants
Close to everiting I am lloking for in Panama. My daughter like a lot the pool, small but enough for a relaxed time. The breakfast is very complete and plenty of choices.
Comment from Hotel Management
Sep 3, 2017 by ventas, Hotel Management
thanks for your comments. for us iwas pleasure to serve you. Regards.
3 out of 5
by A verified traveler

Not worth the money

Posted Aug 23, 2017
Pros: the pillows, the pool
Cons: The staff
Location: Walk to restaurants and stores, good neighborhood
I spent one night on the recommendation of a friend and will not stay again. The staff is not knowledgeable and would not give me my residency discount even though it is a law. The room was clean and nice but there are plenty hotels the same price as nice who honor my discount.
Comment from Hotel Management
Aug 28, 2017 by Karina Baez, Hotel Management
Thank you very much for sharing your experience with us! We are sorry for this inconvenient. We do give our guests the residency discount, but we had a better price for you. We applied a promotional rate with a higher discount. We apologize for this misunderstanding. Our best regards,
3 out of 5
by A verified traveler

Excellent Front Desk Staff

Posted Aug 23, 2017
The hotel overall was ok. It's quite dated and the pool was less then desirable. The area of the city the hotel is located in is a little sketchy.
Comment from Hotel Management
Aug 26, 2017 by Karina Baez, Hotel Management
Thank you for taking a moment to let us know about your opinion. It is very important for us. And thank you for helping us to improve! It was a pleasure to serve you. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very good staff .Location was close to all sights and one block from subway very practical.Breakfast was very good all we needed.Would recommend this hotel anytime.
Comment from Hotel Management
Aug 26, 2017 by Karina Baez, Hotel Management
Thank you very much for your comment! It is really important for us to know about our guests experiences. We hope you come back again soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

All really good but breakfast....

Posted Aug 12, 2017
Pros: Location. Good wifi. Laundry facility. Small gym. Pool and view.
Cons: Breakfast was not the best plus they stop serving at 9 am. They should at least serve until 10 am. Some of us are on vacation want to sleep late.
Location: Great location. Everything is close by.
Really convenient place to stay since its location is really good. Nice little gym and pool area. Good wifi which is important. Staff is good too.
Comment from Hotel Management
Aug 15, 2017 by ventas, Hotel Management
We appreciate your stay with us, and your time to share your opinion. Breakfast is a courtesy of the hotel and the hours are from 7:00 am to 9:00 am.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 1, 2017
Great place in Panama. Clean rooms, kitchen, laundry, gym, pool.
Comment from Hotel Management
Aug 5, 2017 by Karina Baez, Hotel Management
Thank you very much for your comment! We hope you come back soon, it was a pleasure to attend you. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice. Good breakfast

Posted Jul 23, 2017
Good hotel. Very good situated. Goodbreakfast. Good service
Comment from Hotel Management
Jul 25, 2017 by Karina Baez, Hotel Management
Thank you very much for your comment! It was a pleasure to serve you and we hope too see you soon again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Ca.

Large rooms

Posted Jul 4, 2017
These rooms are truly suites. Large, well equipped, big fridge and stove. Pleasant staff, easy secure parking.
Comment from Hotel Management
Jul 6, 2017 by Karina Baez, Hotel Management
Thank you very much for your comment! It was great pleasure to attend you. Come back soon! Best regards,
2 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Nice hotel

Posted Jun 29, 2017
Horrible front desk service. I reserved a room with 2 beds for myself and my children for 1 night. When I checked into the hotel I was advised that my reservation was only for 1 adult (with 2 beds) so I was charged extra for my kids to utilize the beds that were already reserved. Ridiculous!
Comment from Hotel Management
Jul 1, 2017 by Karina Baez, Hotel Management
Hello, Mrs Stephanie. It is a pleasure to greet you! At Front Desk we tried to explain to you that the price is based on the number of persons and not on the type of room. Your response was that it does not make any sense to you. You booked for a 2 double bed room for only one adult, but it was one adult and two kids (both over 6 years old) indeed. The price you booked was for one person, but three people were checking in, so the price had to change. We charged for one additional and not more. After several attempts to kindly explain the situation, you remained dissatisfied so we offered to speak with the manager and you refused. We are sorry we could not please you, even though we really tried our best. Best regards,