Ratings based on 389 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Ricardo from San jose

Good hotel

Posted Jul 12, 2016 on Hotels
Kind attention
Comment from Hotel Management
Jul 15, 2016 by Xen, Hotel Management
Dear Ricardo: We would like to thank you for sharing your comments and reviews, please back son. Regards,
3 out of 5
by Alejandro from Panama

Ok but not comming back

Posted Jun 13, 2016 on Hotels
I will try to make a long story short Old hotel, rooms in good shape though, not enough towels, nor shampoo, need to ask for it every day. Room service took over 2 hours, need to say that Brevage and Food manager was very nice and solved situation nicely, chacl out was painfully slow
Comment from Hotel Management
Jun 21, 2016 by Xen, Hotel Management
Dear Alejandro Dear Alexander: We would like to thank your valuable time to describe your comments through these means. We offer our sincere apologies for any inconvenience during your stay with us. We are sharing with the beverage and food manager your positive feedback which is very grateful. We invite you to visit us again, please come back soon; we will be waiting for you. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, nice facility, tired rooms.

Posted Apr 12, 2016
Our experience was not bad, but the floors were dirty in our room and the bathroom faucet sprayed us every time we turned it on. The staff was very friendly and helpful and the grounds and facilities appeared well maintained.
Comment from Hotel Management
Feb 11, 2017 by Xen, Hotel Management
Dear guest: We would like to apologize for any inconveniences you experienced during your stay with us; additional we are grateful for the positive comments about staff service. We are working to be your best hosts. We wait you come back very soon
3 out of 5
by A verified traveler from

Big old hotel

Posted Apr 8, 2016 on Orbitz
Bad a/c first Room, leaking (water coming out everywhere) shower on second Room. Awesome restaurant, traditional pizzas.
Comment from Hotel Management
Apr 19, 2016 by Xen, Hotel Management
Dear Guest: We are glad you liked our meals at the restaurant, we are grateful for you recommendations about air condition; probably you will not find the same problem on your return. Please come back soon.
4 out of 5
by James

Posted Mar 27, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Xen, Hotel Management
Dear James: Grateful for your participation, please come back son.
4 out of 5
by A verified traveler

Posted Mar 25, 2016 on Hotels
Staff very helpful and pleasant. Comprehension of English often lacking---different answer from each person asked the same question. Refrigerator in room did Not work in spite of it being repaired. All in all though a good stay.
Comment from Hotel Management
Jun 4, 2016 by Xen, Hotel Management
Dear Guest We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations. Thanks a lot!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great swimming pool in the heart of the city

Posted Mar 13, 2016 on Orbitz
My friends stayed elsewhere and always wanted to come to my hotel for swimming and meals. I even had fun with the front desk employees. Special thanks to Jezabel for extra help with my bags.
Comment from Hotel Management
Mar 18, 2016 by El Panama Hotel Staff, Hotel Management
Dear Customer, Thanks for your comments. We really appreciate it and giving you the best experience is our priority. You are welcome to come again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Pool in the city

Posted Feb 19, 2016
I stay there for the pool mostly. It's very resort like
Comment from Hotel Management
Mar 18, 2016 by El Panama Hotel Staff, Hotel Management
Dear Customer, hope you had enjoy our pool and our facilities. Our staff is willing to welcome you again.
2 out of 5
by A verified traveler

over priced

Posted Feb 12, 2016 on Hotels
The service here is VERY slow. Rooms are dated especially in the bathrooms. The pool was extremely crowded during the carnaval.
Comment from Hotel Management
Jun 4, 2016 by Xen, Hotel Management
Dear Guest We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations. Thanks a lot!
4 out of 5
Recommended
for Couples
by Gary B.

Busy weekend during the carnival.

Posted Feb 11, 2016 on Ebookers
The hotel met our expectations although was very busy due to the festive period. The gym has not been upgraded in all the seven years we have been going and is now overdue. Rooms were clean and tidy. Pool area well managed with reception and restaurant staff quick to help.