Ratings based on 257 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 14, 2019
Good location nice rooms slight repaiing needed in main areas.
4 out of 5
by A verified traveler from Alabama

Posted Sep 11, 2019
Innfiniti pool, view and location was 5 stars..Although english was not available by all staff they made sure they made accomodations. No smoking! Do not order breakfast!!!!
5 out of 5
by A verified traveler

Posted Sep 10, 2019
Great location for me, pleasant staff, adequate room and not too costly.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2019
3 out of 5
by A verified traveler from Pittsburgh

Posted Sep 8, 2019
Average at best. Street walkers everywhere at night. Bush league hotel
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 19, 2019
1 out of 5
by A verified traveler

Posted Jul 18, 2019
I dont really have much to say other than I was extremely disappointed. The moment we entered the floor we were assigned too our eyes started to burn. The room it self smelled like mold, on steroids. They tried assisting us with providing other rooms as an alternative but with the same result every room! Within 20 minutes my noise was extremely stuffy and i started losing my voice. I do believe this hotel is a huge health hazard and it should be removed from Expedia's listing. The staff really tried to make us feel comfortable but we couldn't take the scent it was horrible. We chose this hotel because we had to overnight in our way to Medellin but quickly asked for our money back and moved to Ramada Plaza Punta Pacifica which was amazing btw. As healthcare professionals we STRONGLY recommend this hotel be taken down from your site!!!!
Comment from Hotel Management
Jul 23, 2019 by Gerencia, Hotel Management
Good afternoon dear Mrs. Browne, Again we apologize for the inconvenience recorded upon arrival at our Hotel, we will take your suggestions and make corrections immediately, to maintain our standards of hygiene and good care for and by our customers. We extend our sincere apologies again. Best regards, Gerencia Innfiniti Hotel
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 16, 2019
4 out of 5
by A verified traveler

Posted Jul 14, 2019
Nice property, a nice location, a really nice pool the view is amazing..!! Wifi in the room is really poor, I called many times but they could not handle the situation. I had a little issue in my room but nobody took care of it... Overall experience was Ok.
4 out of 5
by A verified traveler

Posted Jul 12, 2019
Service and everything is ok, I will definitely will return