Ratings based on 672 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Orlando, FL

visiting family

Posted Dec 6, 2017
Pros: Service and location
Cons: Hot breakfast option would be a plus.
Location: Shopping, dining, and tours
Spent one night after driving 7 hours to see our elderly relatives in nursing facility. Front desk recommended local seafood restaurant which we tried. Loved the seafood. Loved the service at hotel. Will be staying there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany Ga

Access to mall

Posted Dec 6, 2017
Good deal with nice staff; accommodations comfortable and convenient;easy access
3 out of 5
by A verified traveler from Al

Close to mall

Posted Nov 30, 2017
Staff great, breakfast was not great, room was not clean. You can hear toilets flushing all night and guitars playing!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Only compliant was they didn't clean the room one day.
Comment from Hotel Management
Nov 27, 2017 by Gina Ponder, Hotel Management
Thank you for taking the time to give us feedback on your stay. I am very sorry about the issue with your room not being serviced. I will be sharing your comments with my entire team. We hope to see you again! Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from U.K.

Convenient

Posted Nov 21, 2017
Pros: It's location, pleasant grounds, and a very comfortable lounge to relax in.
Cons: I was disappointed the spa was not in operation while I was there. Also the gym equipment was quite limited.
Location: As a non driver I was able to access Pier Park, 23rd St, Downtown, the peaceful stretch of water at the college. The trolley buses were very useful.
I chose this hotel because it is near the Mall, Eating Places, and the Trolley bus service. The Mall and eating places were easily accessible on foot.
Comment from Hotel Management
Nov 27, 2017 by Gina Ponder, Hotel Management
Thank you for taking the time to let us know how your stay was. I am very sorry for the issue with the spa. We are so happy you found our location convenient. We hope to see you on your next trip to the Panama City area. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Stayed overnight. Served its purpose. Safe, quietand clean.
Comment from Hotel Management
Nov 7, 2017 by Gina Ponder, Hotel Management
Thank you for the feedback! We hope to see you again on your next trip to the area. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice hotel. Convenient to downtown Panama City

Posted Nov 4, 2017
Hotel was very clean, bed comfortable. and room was quiet. Staff were also friendly and helpful.
Comment from Hotel Management
Nov 7, 2017 by Gina Ponder, Hotel Management
Thank you for the great review! We are so happy you found our property clean and comfortable. Thank you!
2 out of 5
by A verified traveler from Maple Valley, Wa

Hotel did not look like what was on website

Posted Oct 27, 2017
Low quality hotel. Rooms needed new carpeting and design. Hotel smelt old and musty. The handicapped room didn't have a shower chair that for into the bathtub. Breakfast was marginal. Waffles and juices, pasteries.
Comment from Hotel Management
Oct 30, 2017 by Gina Ponder, Hotel Management
Thank you for taking the time to let us know about your stay! I am very sorry for the issues you experienced. I will be addressing each issue. Thank you!
1 out of 5
by A verified traveler from baton rouge

Posted Oct 22, 2017
It was bad. U could've heard everybody Conversation in there rooms. Very Noisy !!! U could even here when they flush the toilet. It was so bad I could've heard people conversation outside & I was on the 4th floor
Comment from Hotel Management
Oct 25, 2017 by Gina Ponder, Hotel Management
Thank you for the feedback! I am very sorry for the issues with noise during your stay! Thank you, Gina Ponder
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice hotel and very friendly staff

Posted Oct 16, 2017
Nice hotel for families, very clean and comfortable