Ratings based on 30 Verified Reviews

3.4 out of 5
67% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Sheets were stained, and there was a roach in bed

Posted Oct 25, 2016
Pros: Good location near the mall, food, gas, and banks. It was convenient.
Cons: Check out staff not very nice, didn't follow online guidelines as far as payment procedure. I wanted to pay cash but had to secure reservation with a card. I selected pay at hotel option but staff didn't read and charged the card anyway. Also Set roach bait in corners or do pest control, no one likes waking up to a roach on the bed. Overall the room needs a deep clean including bathroom.
Location: Near mall, great location
Comment from Hotel Management
Oct 26, 2016 by Karen, Hotel Management
Responding to Anonymous reviews are very difficult as I can't do research to address your issues. I can address the credit card issue. When you select 'pay at hotel' as an option this needs to be done at check in. Every guest at check in must provide a valid form of payment to cover their stay. If you did not pay cash for your stay at check in the hotel will charge your card as payment. We have weekly professional pest control. I have gone through a month's worth of hotel records and can not find any information documented regarding the issues you have listed here.
2 out of 5
by A verified traveler from TMM GA

The staff was okay.

Posted Sep 23, 2016
This hotel has bed bugs and the staff tried to down play the situation. One of the staff members stated that we were lying even after we showed the video. Never again will I visit this location.
Comment from Hotel Management
Sep 26, 2016 by Karina, Hotel Management
I apologize. We were never able to locate any bed bugs but in the spirit of legendary guest service gave you a 100% refund and extended the late check out you requested for your party.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for an overnight.

Posted Aug 25, 2016
The staff made the check in quick and easy. We arrived late and left earl for work. They had most of breakfast ready even though it was 30 minutes prior to opening.
Comment from Hotel Management
Sep 26, 2016 by Karen, Hotel Management
Thank you for your kind words.
2 out of 5
by A verified traveler from Columbus, OH

Hotel rooms had roaches inside and out

Posted Aug 9, 2016
Pros: Staff and food
Cons: It's an older hotel that definitely need remodeled outside and need an elevator
Location: Location fabulous - shopping, eating, and movie theater within walking distance - beach and Bay Area close by
Roaches inside rooms and out - will not be staying there again. Staff very helpful asked if we wanted refund but refund would take 7-10 business days to go back on card which is certainly unfair didn't take 7-10 business ads for them to take it - therefore had to stay two nights awake - corners were dusty and vacuum behind night stands and dresser/tv stand
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Very Pleasant Stay

Posted Aug 1, 2016
Was a special evening at the hotel. 'Manager's Appreciation' so a spread of food and drink was laid out and free to the guests. Very nice touch
5 out of 5
Recommended
for Everyone
by A verified traveler from Zephyrhills, FL

Quality Inn and Conference Center was exceptional.

Posted Apr 29, 2016
Pros: It was clean and up-to-date. The staff were kind. The location was great. The pool and work-out room was great. It was safe. The breakfast great.
Cons: Maybe the pool could be heated in the winter and early spring. I can not think of anything else that needs improvement.
Location: The location was great. The mall was right across the street and many restaurants and stores right next to the hotel.
This hotel was even better than I expected. It was a terrific hotel at a great price. Despite it having an exterior hallway and entrance to the room, it was very safe and nice hotel. We were very pleased with the quality of this hotel. The room was clean and up-to-date. The hotel was well kept up and in good condition, sate and pretty. The staff were nice; nothing out of the ordinary, but very pleasant. Check in had no complications. The room was clean and in great condition. We felt safe at the hotel. The hotel was in great condition too. The complimentary breakfast was very good with a variety of hot and cold food and drinks. The pool was too cool to swim in but was very nice and clean and was enjoyable to just sit around and enjoy the nice weather and grounds which were well landscaped. I do not have a single complaint about this hotel and staff. The location was close to everything you might need; restraunts, grocery stores, the mall, and all kinds of stores. I would definitely recommend this hotel and would stay here myself again. The price was terrific too.
Comment from Hotel Management
May 9, 2016 by Karen, Hotel Management
Thank you for taking the time to fill out such a great review. We appreciate you!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2016
Comfortable room and bed, all staff very friendly, good breakfast. I'll stay again.
Comment from Hotel Management
Apr 28, 2016 by Karen, Hotel Management
Thank you for this review. We strive to make your stay a pleasant one! Karen
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel where our son lives

Posted Jan 4, 2016
Pros: Breakfast, cleanliness
Cons: can't think of anything
Location: located where all of the major stores, resturants were located
Everything was fine except second night, the tv decided to not work. Hotel staff moved us to another room where we stayed the rest of our vacation.
Comment from Hotel Management
Jan 6, 2016 by Karen, Hotel Management
Thank you for taking the time to respond to this survey. We value our guests and appreciate sometimes things are beyond our control, like a TV breaking, but how we handle the situation is what keeps our guests coming back!!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Bonifay, FL

Nice location

Posted Nov 11, 2015
Pros: quite, great location and easy access in and out. Room clean and comfortable
Cons: They need to add shower caps
Across from mall and near target, toys-r-us and restaurants, iHop is walking distance.
Comment from Hotel Management
Nov 14, 2015 by Karen, Hotel Management
Kathy, Thank you for your review. Please keep in mind on your next stay the front desk has an assortment of 'forgot me' items that are complimentary for guest that may have forgot to pack something and this includes shower caps. Toothbrushes, toothpaste, deodorant, razors combs and sewing kits.
3 out of 5
by A verified traveler from Alabama

Family vacation retreat

Posted Sep 8, 2015
Pros: Location and price
Cons: Everything
Location: Great location. Close to everywhere I was going
I wouldn't stay at that location again. It was all I could find at the last minute. Anyway, the breakfast staff was nice and the check-in person (Brian) was nice. My television didn't work and the room didn't smell fresh, also I only saw one bug. I didn't notify the staff because I wasn't there during the day just at night to sleep. The price was right.
Comment from Hotel Management
Sep 14, 2015 by Karen, Hotel Management
I am so sorry your stay was not a five star experience. That is what we hope for all of our guests. If you had only made one call to the front desk we could have corrected the TV issues, spruced up the room, etc to please you. Or we could have changed your room. Please give up this opportunity on your next stay to WOW you. I passed on your kind comments to Brian and the breakfast staff. Karen