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Reviews of Hotel Riu Plaza Panama

5 out of 5
Hotel Riu Plaza Panama
Calle 50, Urb. Marbella, Panama City, Panama

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1543 out of 2303 reviews" "
Rating 8 - Good. 506 out of 2303 reviews" "
Rating 6 - Okay. 128 out of 2303 reviews" "
Rating 4 - Poor. 52 out of 2303 reviews" "
Rating 2 - Terrible. 74 out of 2303 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arturo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Roaches in room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Was easily accessible to everything
Stayed 3 nights in Apr 2024

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and very easy to catch an Uber to surrounding attractions at a great price!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Aray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with a wonderful staff, they were always attentive and helpful. We had the breakfast packet and there was a large selection of food. We had dinner by the pool one night and the squash soup was superb. Our room had a wonderful view of Panama City and beyond and was extremely clean, no "hotel" smell anywhere, even the hallways smelled fresh. Will return to this hotel and recommend to others.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shavor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. Staff was very helpful and friendly, especially Francisco the waiter at breakfast.
Stayed 7 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelliann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast an RIU was amazing and the staff are very friendly
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Close to Everything Very friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a nice safe area. Staff was friendly and helpful.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 19, 2024
Dear Steven,Thank you very much for choosing us.Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. We will continue to work in order to improve and we would love to welcome you again soon, Steven.Kindest wishes!Hotel Riu Plaza PanamáOnline Reputation Manager

6/10 Okay

Shannette

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Was ok
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Shannette, Thank you for choosing us and your feedback. We are glad that you were satisfied with your stay in our hotel.It is therefore our hope to welcome you back to our property in the near future.With our best wishes we remain, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing but not a party resort
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Stephanie, Thank you for your 5-star review. We are thrilled to hear such wonderful feedback of your stay with us.It is our hope to welcome you back for another unforgettable stay in the near future!Warm regards,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Kaneisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did what it was supposed to. The breakfast buffet was definitely a great option, it’s very extensive. Menu doesn’t vary day by day. The hotel was clean, I sanitize and wipe hotels when I stay in them, and housekeeping was always available and friendly The hotel wasn’t 5 star but it definitely wasn’t bottom of the barrel, I would stay again. They have a pool, bar, and a great location, we were a short Uber ride to lots of restaurants and stuff. I’m not sure, as this was my first time in Panama, but the hotel was like moist. The ac was on, we switched rooms two days into stay because ours went out, but it remained moist in the air. It blows and we weren’t hot so no biggie to me. Overall great experience. Unless im on a staycation and I don’t plan on leaving hotel grounds I don’t spend much on hotels. I get what’s clean and serves its purpose Oh and they have pretty decent security. You have to give your room number to use the elevators on top of using a key card to start the elevators. And security was out front as well. I liked that. Thanks Riu !
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 18, 2024
Dear Kaneisha,We are so grateful for your outstanding feedback.It is rewarding to read you enjoyed your stay at our hotel.We take note of your observation and we will continue working to make every stay memorable.We cannot wait to host you again!Loving Greetings, Kaneisha,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with excellent breakfast buffet. Staff friendly and very helpful.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 18, 2024
Dear Patricia,We count ourselves lucky for our lovely guests. Our staff feel very rewarded.Thank you very much for your fantastic feedback!We really look forward to welcoming you again.Kindest Regards, Patricia,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Serginho

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the safety aspect of the hotel.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 18, 2024
Dear Serginho,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Serginho!Warm Regards!Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Myrattia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had everything we needed to keep us entertained throughout our stay. The restaurants and food options were plentiful and the drinks did not miss either. It was a very comfortable stay!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 18, 2024
Dear Myrattia,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Kindest Regards, Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Morris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was amazing so many different options, totally unexpected. The staff. Is very friendly and accommodating. My only problem was that I wish the staff spoke more fluent English, especially since the hotel is in tourist areas of the city.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 18, 2024
Dear Morris,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ever i would definitely stay there again
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 18, 2024
Dear Rachelle,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Rachelle!Kindest wishes,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Donovan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and safe property.
Stayed 4 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Dasheiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Staff were nice, food was good and location was perfect! Definitely would visit again.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 15, 2024
Dear Dasheiana,It is so rewarding to read such fantastic feedback.Our lovely staff will be pleased to learn that their efforts are appreciated.Your evaluation makes us want to continue working to offer the best service.Thank you very much!Love you back, Dasheiana!Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Linda Elizabeth, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a good staff - although the doormen aren’t all that helpful. The pool staff, restaurant, bar & front desk do an awesome job. The room I was in was a superior king & my booking was through Expedia. I know sometimes these rooms are weathered and worn. The coffee making supplies are dire. How about something modern? Also the powers outlets were hit & miss. I found enough to charge my devices. The duct system most likely needs a clean OR the housekeeping should skip any carpet cleaner that has a smell. Honestly it’s a huge hotel & the price is right. Just a bit dated.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 15, 2024
Dear Linda Elizabeth,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we take note of your observations and we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, location is good. Dinning option and breakfast was one of the best. Transportation by taxi very convenient.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 15, 2024
Dear Ivan,We would like to thank you for sharing you Kind remarks and your great ratings.It is great to learn you were pleased.We are very much looking forward to welcoming you again, Ivan.Best wishes!Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Chanel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well priced, amazing buffet breakfast. Staff are so helpful,great nearby restaurants to walk to, but hotel also has a great restaurant and bar by the pool
Stayed 7 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 15, 2024
Dear Chanel,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay We cannot wait to host you again soon!Caring Greetings,Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

sabrina

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest and recharge while on vacation
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear kenneth,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Robin Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, the breakfast was good as well as the other restaurants. The staff was friendly and professional. However, the area around the property felt a little unsafe to us.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Robin Louise,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets odor
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Alice,Thank you so much for your review!We regret the inconvenience. It is our hope to be able to welcome you back.Best wishes, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Shantelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 12, 2024
Dear Shantelle,It is us, who wish to thank you for being a lovely guest and making our job so much easier.It is very gratifying to learn you had a fantastic holiday.We hope to see you again very soon, Shantelle!Warmest Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 12, 2024
Dear Joshua,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Joshua!Kindest Greetings,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

TANYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Chris-Michael

Liked: Amenities
Great!
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Chris-Michael,we appreciate you taking the time to share your great review here! We look forward to hosting you again in the near future. Hotel Riu Plaza PanamaOnline Reputation Manager

2/10 Terrible

Paul G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great management.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Paul G,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Shannagay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and nice, facilities were accessible. Staff were helpful and prompt. Loved our stay
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Shannagay,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Rosio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean... love it..
Stayed 9 nights in Mar 2024

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The small uncomfortable lumpy pillows don't suit the level of the property
Stayed 7 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 11, 2024
Dear Steve,It is wonderful to learn you had a great time.We will share your remark and continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon, Steve.Caring Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Zuleika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tassia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This is my go to hotel when I am In Panama , but it’s only the food I don’t like . But I will always visit
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 11, 2024
Dear Tassia,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Your remark will be shared with the department in charge.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best!Loving Greetings,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Sophia

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 8 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on Apr 11, 2024
Dear Sophia,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards, Sophia,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

K'neka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, excellent!!!! RIU is absolutely gorgeous and accomodating.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear K'neka,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Emborah M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no windows and balcony on the 17th floor we stayed. I felt claustrophobic. Before I left, my asthma started flaring up from the carpets and lack of ventilation. The free breakfast buffet was excellent with choices for everyone. I am gluten, dairy and soy sensitive, I had so many choices available with ease. Cleaning staff was excellent. Front desk staff was courteous, professional but not flexible. The restaurant on the premises was awesome and the food was excellent. Waiting staff was very attentive and paid attention to detail.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Emborah M.,Thank you for taking the time out to leave a review! We are glad to hear that overall our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Laisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased with the hotel 😍stunning view
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Laisha,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you. We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed how professional and extremely attentive the entire staff was at the hotel. Everyone went way and beyond the call of duty, I will always go back to the Riu Hotel.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Maria,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the is close to everything nice restaurants very safe and very friendly staff
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Maria,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Estela, Westmoreland

Liked: Amenities
Muy limpio, en medio de la ciudad, excelente desayuno
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 9, 2024
Apreciada EstelaSencillamente, gracias.Ha provocado con sus palabras que nos sintiéramos orgullosos del trabajo bien hecho.Es por ello, que deseamos que vuelva a visitarnos en cualquiera de nuestras instalaciones distribuidas por el mundo y, de ese modo, poder ofrecerle una maravillosa estancia entre nosotros.Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Brianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and would stay again !
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Brianna,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed the Hotel Riu Plaza Panama.We look forward to host you again soon. Have a lovely day. Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

DANELE ANEITA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exceptional, staff were friendly, rooms clean
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear DANELE ANEITA,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back. With our best wishes we remain, Hotel Riu Plaza PanamaOnline Reputation Manager