Ratings based on 556 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from College Station TX

no shuttle service

Posted Aug 17, 2017
we called 3 hrs ahead of time for a shuttle... which advertised as "Shuttle Service"... when we got to the airport, the agent noted that there none for free, but she would arrange for a fee of $63.... which was never mentioned earlier.... I noted today that the website now mentioned "... for a surcharge" a bit late for us... Perhaps more important, the manager was defensive and showed little compassion.. no good for a Radisson
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Good hotel location central to city

Posted Aug 17, 2017
The stay was uneventful. A real breakfast Was provided for wife and meal. They even provided hand made energy/health drink. Very friendly staff. Will stay here again.
Comment from Hotel Management
Aug 17, 2017 by Guest Service-Radisson Decapolis Hotel, Hotel Management
On behalf of the radisson hotel staff we would like to thank you for your comments, these are very important for us, we hope to see you in your next trip.
3 out of 5
by A verified traveler from College Station TX

No shuttle service

Posted Aug 14, 2017
The hotel, being a Radisson, was expected to be good... 3 hrs before arriving we call for a shuttle, which WAS advertised on the website... we were told OK and to go to the counter at the airport... When we arrived, the counter person said NO such service, but I will arrange a private one for you at $63... we opted for a negotiated taxi --- when we talked with the Manager, there was little compassion or a acknowledgement that their website notice needs to be clarified or removed... very disappointing for a Radisson.
Comment from Hotel Management
Aug 17, 2017 by Guest Service Hotel Radisson Decapolis, Hotel Management
Dear Mr. Carl thank you for write us, your comments are very important for us.We would like to apologize for the inconvenience during your arrival at the hotel. about our shuttle has an additional cost to the cost of accommodation, we do not have room´s rates with courtesy shuttle, all services additional must be paid, we regret the confusión because we did not have a web message with your itinerary flight. Could you leave a email address in order to talk with you about that situation privately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Perfect location great spa close to Casco Viejo, mall, Canal área..
Comment from Hotel Management
Aug 14, 2017 by Guest Service, Hotel Management
Thank you for your comments, we look forward to your next trip!!
5 out of 5
Recommended
for Couples
by A verified traveler from Canada and Costa Rica

4 Day trip to Panama city

Posted Jul 18, 2017
Pros: Already stated. Staff was great and super accomadating.
Cons: Jacuzzi in pool area is only luke warm rather than hot
Location: location great for canal and casco Antigua and shopping and multiple restaurants
Hotel is well located within a short taxi ride to casco Antigua and the canal. Right next door to shopping. Complimentary breakfast is the best my wife and I have had and over the last 30 years we have travelled extensively. Never ate in hotel other than breakfast as there are numerous restaurants within a 10 minute walk. Staff is awesome. We also stay lots in Park Inn Radisson in San Jose and is also awesome and is the reason we chose a Radisson hotel in Panama city. No references were given to us as we assumed the Radisson chain should be great wherever we travel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Great location if you want to shop and enjoy good food
5 out of 5
by mario

Posted May 19, 2017 on Hotels
Great place and location
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose CA

Reasonable

Posted May 11, 2017
Good hotel located close to the Hard Rock hotel, a casino and shopping mall. Not too much else in the area but within easy driving or cab distance to other areas of Panama City. Room was clean and reasonably equipped, as you would expect from this brand chain.
5 out of 5
by Felix

Posted May 11, 2017 on Hotels
Hotel Staff very friendly, Breakfast with variated selection
5 out of 5
by John

Front Desk Receptionest Rock!

Posted Apr 20, 2017 on Hotels
I stayed at your Hotel from 02/21/2017 to 03/03/2017 in room 2107. It was a good stay. I found your hotel to be more than what I expected. Very Clean and wonderful breakfast . The Hotel staff is the best , Especially the front desk ladies who work the morning shift. They were very helpful. Two in particular is Ecarlith and Nurilis help me a lot. (Sorry I miss spelled your names.) Any information Mr. White needed they were willing to help. Thanks for making my trip a pleasure one.