Posted Oct 19, 2016
The single room with 2 double beds, the mattresses were old and uncomfortable.
The room with a separate room with a king size bed,double bed with a kitchenette. We stayed for 3 days. The mattresses were more comfortable. The office is closed after 5pm so you would need to walk down the street next to sharkys if you have a problem. Asked for new sheets and they didn't bring it until that evening. Housekeeping does not care for your room to change sheets, make the bed, take out trash, they didn't even bring more coffee for the extra days
Comment from Hotel Management
Oct 21, 2016 by GM, Hotel Management
It is great to hear we were able to provide you with more comfort in the suite you were assigned. Though, we are sorry you did not enjoy the first room as much. We apologize that our staff was hard to find and we encourage you to call the front desk with any questions or concerns, should you not want to walk. Changing sheets, cleaning rooms and re-stocking amenities, are all among the various tasks our housekeeping team is required to perform. It concerns us to hear some of these tasks may have not been accomplished during your stay and we will address this issue with all staff members.
We hope you will consider giving us another try as we know we can, and will, provide you with the stay you expected and deserved.