3.5 Bedroom /3 Bath Condo | Outdoor pool | Indoor pool, outdoor pool
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Reviews of Shores of Panama by Royal American Beach Getaways

3.5 out of 5
Shores of Panama by Royal American Beach Getaways
9900 S Thomas Drive, Panama City Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 148 out of 489 reviews" "
Rating 8 - Good. 138 out of 489 reviews" "
Rating 6 - Okay. 82 out of 489 reviews" "
Rating 4 - Poor. 59 out of 489 reviews" "
Rating 2 - Terrible. 62 out of 489 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness
Nice Pool, nice beach chairs, dirty floors, HORRIBLE elevators. Covid Fiesta!
Stayed 3 nights in Jul 2022
Response from Royal American Beach Getaways on Jul 30, 2022
Thank you

6/10 Okay

Tony, Lafayatte

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2022

2/10 Terrible

Daniel

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Bathroom had leak and funky smell. Parking was dangerous and parking garage was too small and tight for normal vehicles.
Stayed 2 nights in May 2022
Response from Director Of Guest services on Jun 15, 2022
Dear Daniel I would once again like to apologize to you for your experience at Boardwalk Beach Hotel. I want to assure you that the problem with the room has been quickly addressed with the appropriate department head and fixed. Don't hesitate to contact me. If there is anything further, I can do. Once again, I apologize for your experience with us and look forward to serving you in the future. Sincerely yours, Marcus Jones Director of Guest Services Royal American Hospitality Inc.

4/10 Poor

Jennifer

Liked: Cleanliness
Stayed 3 nights in Apr 2022

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The property was just ok. The big rug in front of the pull out couch was disgusting, as was the couch. You could not sit on it without the cushions coming off. The silverware in the kitchen was dirty so we bought plastic. The remarks on this unit said it was updated, not the truth. Shame on people who lie but get there money from people who are just looking for fun with their family.
Stayed 5 nights in Mar 2022

4/10 Poor

Jeanne

Traveled with family
Liked: Amenities
Decor very dated and not kept. Sofa unusable because cushion wouldn't stay on, beds uncomfortable, refrigerator froze everything. Communication glitch in amount of wrist bands and parking places.
Stayed 4 nights in Jan 2022

2/10 Terrible

Jonathan

Stayed 3 nights in Oct 2021

8/10 Good

Mark

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Tv didn’t work. Everyone employee but the third days answer was “I don’t have any idea”. No one answered the phone or email concerning this problem. Sink was stopped up. Man came to fix it immediately and new how to fix tv. Thanks be to him.
Stayed 5 nights in Aug 2021

6/10 Okay

Chad

Traveled with family
Adventurous
Overcrowded elevators, at least one would be out of service throughout the day. Out of 4 days and 4 nights 3 of the evenings were very rowdy with partying and 2 of those nights the police had to come. The place was fairly nice and priced accordingly but doubt I’d stay there again especially if taking my kids back.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Nice bartenders Lauri and Diana
Stayed 5 nights in May 2021
Response from Katie on May 11, 2021
We are so overjoyed to know you enjoyed the bartenders and your experience with us! We hope that you will join us again soon for another beautiful beach vacation!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Katie on May 11, 2021
We are so happy to know you enjoyed your experience with us! We hope that you will join us again soon for another beautiful beach vacation!

2/10 Terrible

Verified traveler

Stayed 6 nights in Apr 2021
Response from Katie on May 11, 2021
We appreciate you sharing your feedback with us at RABG. We apologize that your experience was less than satisfactory and wish you the best in your travels.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The pool was beautiful but very cold. Maintenance staff were friendly.
Stayed 7 nights in Nov 2020
Response from Celeste O on Jan 8, 2021
Thank you for your recent stay with us. We are happy to hear that you had a great stay with us. We look forward to your next beach getaway.

8/10 Good

Patrick

Stayed 3 nights in Nov 2020
Response from Celeste O on Jan 8, 2021
Thank you for your recent stay with us. We are happy to hear that you had a great stay with us. We look forward to your next beach getaway.

10/10 Excellent

David

Stayed 2 nights in Sep 2020
Response from Celeste O on Oct 11, 2020
Thank you for your recent stay with us. We are happy to hear you had a wonderful beach getaway. We look forward to seeing you again soon.

4/10 Poor

Ally, South Carolina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The unit was outdated. Was dirty like needs a deep clean. The walls were scratched up all over. Had a couple broken doors and two doors didn’t lock in the bedroom. Also one of the smoke detector was missing in the hallway. The furniture was wobbly. There was a toaster but it didn’t work. Not enough pillows. I don’t recommend at all. The only nice thing was the view that’s it.
Stayed 4 nights in Sep 2020
Response from Celeste O on Oct 11, 2020
Thank you for your recent stay with us. I am sorry to hear we didn't meet your expectations during your stay. We do appreciate your feedback as it helps us to improve on our product and service.

2/10 Terrible

Verified traveler

Stayed 4 nights in Sep 2020
Response from Celeste O on Oct 11, 2020
Thank you for your recent stay. I am sorry to hear you didn't have a great vacation with us.

8/10 Good

Nicole

Stayed 6 nights in Aug 2020
Response from Celeste O on Oct 11, 2020
Thank you for your recent stay. It is great to hear you had a good stay with us. We look forward to your next beach getaway.

8/10 Good

Christine

Stayed 4 nights in Aug 2020
Response from Celeste O on Oct 11, 2020
Thank you for your recent stay with us. We are happy to hear you had a great vacation. We look forward to your next beach getaway with us.

10/10 Excellent

Karina

Stayed 4 nights in Aug 2020
Response from Celeste O'Neil on Aug 27, 2020
Thank you for your recent stay with us. We are happy to hear you had a wonderful stay. We look forward to your beach getaway with us.

6/10 Okay

Shanteldavidson, Texas

Traveled with family and small children
Liked: Cleanliness, amenities
Place is getting old. Cracks in the walls , elevators where hit and miss if they worked or if you could even get on one ..... parking garage is a disaster
Stayed 5 nights in Jul 2020
Response from Celeste O on Aug 12, 2020
I am sorry to hear you had rough stay with us. We do apologize and appreciate your feedback. Our guest's feedback helps us improve our service and product. I will pass your concerns of the elevator and parking to the Shores of Panama COA.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Overall we had a great time. The elevators are a nightmare and in need of some serious repairs but we were told they are going to be replaced once the busy season is over. The parking garage is meant for compact cars. And I highly recommend bringing a wagon to haul your stuff to the room. I recommend to have ratings on the owners, because while the owners of the condo we stayed in were great, we met another family leaving because their a/c was broke and their room was covered in mold.
Stayed 7 nights in Jul 2020
Response from Celeste O on Aug 12, 2020
Thank you for your recent stay with us. I am happy to hear you had a good vacation. Thank you for your feedback. We appreciate the time you took to write this review. We look forward to your next beach getaway.

6/10 Okay

Verified traveler

Stayed 7 nights in Jul 2020
Response from Celeste O on Aug 12, 2020
We are sorry to hear you didn't have a great stay with us.

2/10 Terrible

Karen

Stayed 7 nights in Jul 2020
Response from Celeste O on Aug 12, 2020
We are sorry to hear you didn't have a great stay with us.

2/10 Terrible

Diane

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jul 2020
Response from Celeste O on Aug 12, 2020
We are sorry to hear you didn't have a great stay with us.

2/10 Terrible

Mandy, Murfreesboro, TN

Traveled with family and small children
Disliked: Cleanliness, amenities
Horrible elevator and parking situation. Had to carry the baby and baggage up and down 16 flights of stairs as elevators were crowded with long waits. Hooping and hollering and police there all night every night. Crowded beach. Dirty room. We were there with a baseball group and we all felt the same. Never would recommend and couldn’t pay me to stay there again.
Stayed 7 nights in Jun 2020
Response from Celeste O on Aug 12, 2020
I am sorry to hear that your stay did not meet your expectations. We hope that you may give Royal American Beach Getaways another chance to give you a great vacation. We manage units in a number of condo buildings along the beach.

8/10 Good

Deborah

Stayed 7 nights in Jun 2020
Response from Celeste O on Aug 12, 2020
Thank you for staying with us. We look forward to your next beach getaway.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2020

2/10 Terrible

Steve, Charlotte, NC

Traveled with family and small children
Disliked: Cleanliness, amenities
The check in system was terrible. Was sent to the wrong room by security. Since it was handled by a broker that was off site no one knew anything. Place just felt dirty and all of the life was out of it. Elevators were in very bad shape.....Never want to stay at this place again....Can't say enough....HORRIBLE!!!
Stayed 2 nights in Mar 2020
Response from Celeste O on Mar 31, 2020
We are sorry for the inconveniences you had during your check in and during your stay. We have looked into the issues and have corrected where the disconnect happened. We love for you give us another chance .

10/10 Excellent

Sue, Michigan

Traveled with partner
Liked: Cleanliness, amenities
A beautiful place to just hang by the pool or Gulf Side! Very clean, great security. Walking distance to a lot of restaurants/bars and Walmart is literally across the street.
Stayed 8 nights in Feb 2020
Response from Celeste O on Mar 31, 2020
We are happy to hear that you had a great stay with us. We look forward to your next vacation with Royal Amerian Beach Getaways.

8/10 Good

jody, Minnesota

Traveled with family and small children, Traveled with partner
The pool was beautiful but too cold to use when we were there. nice access to beach. could walk to many things. Unit had some maintenance issues and the elevators on our end did not work. we walked up and down the 8 flights most of the time or went and waited for the central elevators. It was not busy when we were there, I can't imagine how that will be when spring and summer break kicks in
Stayed 3 nights in Feb 2020
Response from Celeste O on Mar 31, 2020
Thank you for your kind review. We are happy to hear you had a great stay with us. We look forward to your next beach getaway.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Everything was great. Only thing that was tough to be in long was the indoor pool area. Very strong chlorine, the kids eyes got red and irritated quickly. It would be nice to have a broom and dustpan in the room. With the tile floors you feel all the sand on the bottom of your feet, very gross and uncomfortable to get into bed with Sandy feet. But I will be recommending this place and we will return.
Stayed 6 nights in Feb 2020
Response from Celeste O on Mar 31, 2020
Thank you for your recent stay with us. We appreciate your business and feedback of the property and unit. We will look into the issues you had and get them corrected. We appreciate your feedback. We look forward to your next beach getaway with us.

10/10 Excellent

Elaine

Stayed 4 nights in Nov 2019
Response from Celeste O on Mar 31, 2020
Thank you for your review. We look forward to your next vacation with us.

8/10 Good

Luisa, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the elevator they only have two for so much people . That’s one big down side that everybody seems to talk about there
Stayed 2 nights in Oct 2019
Response from Celeste O'Neil on Oct 25, 2019
We are happy you enjoyed your stay with us. We apologize for the elevator issue you had during your stay. I will be sure to pass this review to the COA so they may look into this. I know they are getting new elevators sometime this year. Hopefully this will solve the problems.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Celeste O'Neil on Oct 25, 2019
We are so happy that you enjoyed your stay with us. Thank you for renting from Royal American Beach Getaways and we hope to see you back here in the future!

6/10 Okay

justin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Celeste O'Neil on Oct 25, 2019
We are so happy that you enjoyed your stay with us. Thank you for renting from Royal American Beach Getaways and we hope to see you back here in the future!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as advertised
To start the trip we had to go to 3 locations to get signed in. After that we had to pay $150 in extra fees. The room was not bad, but would be small if there were more than 2 considering they said it was for 4 people. Every amenity was tied to a $27 daily rate you had to pay per person. This included the outdoor pool, indoor pool and beach access. Really the only thing you got for your money was a place to sleep, a place to park and a decent view of the ocean. I would not recommend nor would I consider staying again.

6/10 Okay

love the sea, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice condos on the beach
The view from the balcony was great. Loved the idea of kitchen where you can cook your own food the way you like it. The pool area was clean and beautiful but hallways in the building need some refreshing. I didn't like that we had to pay for the access to the beach for each day...

4/10 Poor

Sherkens

Disliked: Cleanliness, staff & service, room comfort
Not staying here again. READ THIS
Upon arrival, after driving 7 hours and waiting in line for an hour to check in we were told to drive to another check in location. The hidden fees at the place are ridiculous. $200.00 at the management company and another $184 to use the pool. READ THIS : They don't charge you for the amount of people you actually bring, they charge you for the amount of people the room will hold. So I was charged for 10 people and 5 were on the trip. The room was not as clean as it should have been and the elevators are slower then taking the steps to the 7th floor. Parking a joke!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Do NOT stay at SHORES OF PANAMA--- EVER!!!!
I booked weeks in advance and had email confirmation BUT upon arrival I had no room! RUDE STAFF!!!! Not helpful at all. Email/ call confirmed a room on 5 th floor or below, but WAS PUT ON 19th floor. My teservation listed a king, a double and sofa bed-- had ONLY DOUBLE BED. Elevator broke/ HOT/ waited 45 min. To check in! I heard complaints from over 15 folks who eith me will NEVER RECOMMEND THIS PLACE TO ANYONE!!!! NEVER!! ...AND ALL FRIENDS WILL BE TOLD TO STAY AWAY FROM SHORES OF PANAMA. Linda Owens-- if you did what was RIGHT you would knock off some of the $1100 plus $150 to clean plus $179 to even GET TO INDOOR/ / OUTDOOR pool AND BEACH!!!!!

10/10 Excellent

sabrina, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emerald management was excellent

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Everything was excellent. Clean rooms, clean carpets, beautiful Kitchens. Beach areas very clean

6/10 Okay

Mark, Houston

Liked: Property conditions & facilities
Disliked: Cleanliness
Great property.......but get ready for the fees
The proprerty has insituted new fees just to access the pool- over $27 a person. Our group of 7 cost over $200 with tax. This is in addition to cleaning and other fees totalling over $250.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Place has really went down hill since we were there last in 2011. Condo was filthy upon arrival, spent first night cleaning and rewashing all sheets, even had trash bag left on patio by previous guest. There is now a daily charge to use amenities that you have to dish out to use pool, beach etc. Internet didn't work in room all week, calls to front desk were useless. I would recommend staying elswhere.

2/10 Terrible

Jerry T, Missouri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was Dirty
This was the third time we have rented at this location and most likely the last. On arrival room was nasty, sand on floor, trash left on deck, furniture stained and dated, patio furniture rusty and patio cushions torn. Internet did not work in room all week, even talked to gm with no resolve. Also notice the amenities charges of almost 200.00 for the week to use pool and facilities that is new and I didn't notice and you will have to fork out.

6/10 Okay

Mr, Mobile

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice place, gereat location, dirty room.
Location is great. Love the pool and all hotel grounds and are great. Plenty to do inside the resort. The room was NOT good. The size is fine but the floor was dirty when we arrived. We stayed in a 6 person room however, there was only bedding for 3 people (we had 4 people). We also only had 2 towels, FOR 4 PEOPLE! We called 4 times to get bedding and additional towels. They brought them on our last day. We will not be using this service to book a place in the future.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Pool....
If we go back to the Shores is only because the kid's pool! Dirty room, we have two kids not big enough to sit on a bar stool and they only table on the room was a 2 sitter....the parking garage is a joke - the spaces are super super tide. The elevators are way too slow. Don't like the hand bands. Nice entertainment at night.

4/10 Poor

James, Spring, TX

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Avoid elevator
Had to check-in at a drive through bank teller-like office building. After 11 hour drive, arrived at 5:30pm, check-in time was 4pm, and room was not ready. Had to just hang out until almost 7pm before we could unload car. Some elevators were broken so this was a disaster. Garage goes up 8 floors, so if you can get a condo on one of these floors you can avoid the elevator issue. We were on 18th floor so getting out of the facility took at least 10 minutes after waiting on elevators and then battling out of garage. The garage is a disaster as well, with cars entering past cars exiting so the turns can get interesting. If you try to leave at dinner time, expect to wait at least 5 minutes just to get out of the garage. The wrist band policy is also highly annoying, just don't lose yours. Other than that, our condo was fine, pool and beach were nice, and the staff was actually quite helpful.

6/10 Okay

Cape, ANderson

Liked: Cleanliness, property conditions & facilities, room comfort
Not what it seemed
I was very unsatified, with Oaseas. There were hidden fees and no details of our responsibles. Our room was clean and comfortable, however the wait time for the elevators were long. Check-in was not on site and there was no details telling us where to go until we were at the hotel. Customers in more details of Hotel amenities and a detail map of the site. I just wanted to know where to take the trash to.