Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.2 Room cleanliness
3.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from oak Island, nc

bait and switch

Posted Apr 14, 2015
Pros: Location and ocean view
Not what we saw and thought we where renting per the online sight.
4 out of 5
Recommended
for Families
by M.T from Birmingham

Don't late check-in without reading this!

Posted Aug 1, 2014 on Hotels
The room, features, beach access, were all wonderful. The no-customer service was appalling. We stayed here as a last second change from another property in the Emerald Isle group of condo's. The change forced us to be later than 5 PM, as it took hotels.com an hour of being on hold with them to fix an over booking issue. Arriving at the resort without an idea what to do when I found the office closed, I found a Phone Box, and after about 10 minutes I had the key which was in a lock box next to the phone. The next day the wife comes back from the beach and says her Key-card didn't work, so I gave her mine. When she comes back about 5:30 PM she says that key did not work. I check and neither work, so I call the 'Hotel' and finally get to speak to someone about my issue, ask if I 'completed the check-in process' I asked what that was. They tell me to 'Sit tight and stay there' so they can contact the person at this resort. We do, nobody calls, shows up EVER. The packet I received (out of the box)said nothing about completing any check in process. Next morning I go down to the desk and ask what that was. They wanted a Credit Card for collateral, that was it. Forced to stay in our room to keep from getting locked out for a stupid CC No apology, excuses anything from the staff. Bottom line don't check in after 5PM without going to the desk in the morning.
2 out of 5
Recommended
for Families
by Anonymous

The good, the bad and the ugly

Posted Aug 1, 2010 on Orbitz
The unit was roomy and nicely decorated. The unclean carpet, very worn sofa and dirty sofa chairs detracted from the room's quality. However, the stay was quiet and peaceful. The beds in the bedrooms were very comfortable.
2 out of 5
by Anonymous

July Vacation

Posted Jul 17, 2010 on Orbitz
I have been vacationing in Panama City for the last 13 years and usually stay somewhere different every year. The room was on the 17th floor, spacious, beautiful decor, ammenities as far as the room was concerned were great, the service was the worst I have ever experienced since I took my first vacation after completing college 24 years ago. Today is Saturday 07-17-10 at 7:25pm and have never seen one staff member, housekeeper, linen lady, etc., and am still waiting for an answer to a question I had given the answering service now 98hrs and 25min ago. The staff in the hotel at the guest relations desk informed me only once that even though the room 1706 was physically located in Emerald Isle Condo. the managing service was Calypso Resort through Waterstone and that they were physically unable to handle any needs on our behalf. Every year for the last 3 years I have been taking my son and his wife and my grand-daughter on vacation in July for their birthday. I would rather not stay at this location again, unless it was free. Outside of the poor poor service the facility itself was located right on the beach, parking was not an issue, the pool was a little bit small and there were only 18 chairs for the entire facility.
5 out of 5
Recommended
for Families
by Anonymous

Clean, spacious & well decorated unit

Posted Jun 15, 2010 on Orbitz
The condo was great. It was spacious, clean and very comfortable. The check-in location was at a different hotel, a mile away. There was some confusion with parking passes and both locations charged me to park. I did get things resolved and a refund.
3 out of 5
by Anonymous

Poor Layout, great location

Posted Jun 1, 2010 on Orbitz
Check in was not on site. Parking was a nightmare. Pools were very small.
5 out of 5
Recommended
for Families
by Anonymous

Great place to stay

Posted May 19, 2010 on Orbitz
Overall everything was great. It was home away from home
1 out of 5
by Law School Student

Horrible Staff

Posted Apr 29, 2010 on CheapTickets
The location was very good. It was right on the beach and close to the shopping centers. The experience was horrible. The lady at the front desk called me a curse word. The managers were very uncooperative. The staff was very lazy and rude. I would never go back there, if someone payed me money to.
5 out of 5
Recommended
for Families
by Sunburn Sally

Wonderful get away

Posted Jun 13, 2009 on Orbitz
It was a beautiful and clean condo. Everyone was very helpful.
5 out of 5
Recommended
for Couples
by Anonymous

Great Room!

Posted Jun 8, 2009 on Orbitz
Once I found the correct rental property owner and was finally able to check in(after 40 minutes of effort, they were located off site), I had a wonderful experience. Loved the room. Loved the view.