House, Multiple Beds (Apartment) | Beach | On the beach, white sand, surfing
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Reviews of Sterling Reef 

3.5 out of 5
Sterling Reef 
12011 Front Beach Rd, Panama City Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 45 out of 113 reviews" "
Rating 8 - Good. 38 out of 113 reviews" "
Rating 6 - Okay. 17 out of 113 reviews" "
Rating 4 - Poor. 7 out of 113 reviews" "
Rating 2 - Terrible. 6 out of 113 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful view from our 15th floor condo! We have never stayed here before, so i had no idea that so many everyday things would not be included. Salt and pepper, dish soap, little things... The condo itself was pretty great though.
Stayed 4 nights in Sep 2018

6/10 Okay

Ben

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2018

4/10 Poor

Darryl S.

Will not come back
Not impressed with the room we stayed in. Condo had mold on the shower head and ac vent. Dishes were filthy and did not have any scrub rags to wash dishes.
Stayed 3 nights in Aug 2018

6/10 Okay

Jennifer R.

Great space & location
The condo was nice and clean but the carpet was nasty & needs to be replaced. We kept our shoes on the entire time...
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughters and I spent the weekend here and we absolutely loved it. The condo was spacious and I loved the décor. They only have the two elevators which can prove for a little bit of a wait, but it was well worth the experience.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

6/10 Okay

Crys, Atlanta

Disliked: Cleanliness, staff & service
Where's the staff?
This is not my first experience at a timeshare/resort, but this is the first time I was not able to do a towel exchange after 3 days, we only receive 1 1/2 rolls of toilet paper, the condo obviously hadn't been completely cleaned as there were items we didn't bring in the rooms. We had to use the public access to the beach because we weren't given the gate code and the staff wasn't there most of our stay. My home resort gives us enough laundry and dish detergent to wash at least twice before we have to purchase our own...that was not the case here.
Stayed 4 nights in Apr 2018

6/10 Okay

Choice, Clermont

Disliked: Staff & service, property conditions & facilities
disappointment
rooms very and this one needs updating. old T.V . cheap mattress
Stayed 4 nights in Apr 2018

2/10 Terrible

Nodja W.

Disappointing and waste of money for what I paid.
When I reserve the room I was told I would get two double beds and a king or queen bedroom. When I got there management said didn't have double beds. The sofa was old and sunk down in middle and the sofa bed was horrible to sleep on. The pictures upon making reservations were not the ones at the Sterling Reef or otherwise not their bedrooms so I was very upset and really disappointed for what we had to pay. My son and father took turns sleeping on the couch and u could feel bars of the sofa bed when laying down. Didn't sleep well at all and made them sore. Kitchen was not equipped enough with utensils nor pot holders and furniture needed to be updated. Living room chairs were dirty put down sheets to sit on them. Kitchen outlet didn't work. The fan in the bathroom didn't work. House cleaning could have done a better job. Counters weren't clean and wood bed was very dusty and the bed made noise getting on and off of it and when u turn over We were not pleased at all with the reservations or the condo. We will not be using VRBO EXPEDIA OR HOMEAWAY AGAIN. The view was amazing of the ocean.
Stayed 3 nights in Apr 2018

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
First time staying at sterling reef wasn't sure what to expect, we stayed in 1106. But turned out really great!! The elevator wait is longer than expected but no big deal!! Plan on staying again!!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall very nice!
Rented a Two Bed/ Two Bath condo from Expedia. The condo itself was extremely comfortable! The Kitchen had silverware, dishes, dishwasher, etc. It had a washer and dryer which was very nice. There were a few problems. One of the doors to the balcony would not open and we complained, no one ever came to fix it. We also asked the front desk for more towels and were told no, and also some of the chairs in our hotel were broken. There's only 2 elevators so you'll have a long wait at times. There is no hot tub and the pool is not wide. The parking garage is big but the spaces are really close together, making it almost impossible to pull in/ back into a parking space. You need to be a really skilled driver to park beside someone in that garage. The front desk is a separate office in another section of the hotel and it closes really early. So there's no one there later in the day. I have been to other hotels where the front desk will immediately help without hesitation and there's someone there 24/7. Don't get me wrong, the condo is really nice! It had modern styling and was large enough for all of us. But the few problems with this place do get in the way of enjoying your vacation.
Stayed 4 nights in Jul 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great. Rooms were clean.
Stayed 4 nights in Jun 2017

4/10 Poor

Dr. Dovie, Decatur, GA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to the beach
This is a nice hotel; not well kept. The room was dirty; furniture was old and horrible looking. Floors were not clean. The unit was nice; the owner is not keeping his or her unit up to standards. I was so disappointed in the furnishings. The couch had holes in it. Crumbs were all over the floors; we did not see any bugs, however! They did come and clean the floors again! They only had one roll of tissue paper in each bathroom. We were a group of six women! We paid too much money for that kind of service.
Stayed 4 nights in Jun 2017

10/10 Excellent

Michelle, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT beachfront hotel with great location!!
The location of the hotel was perfect! Not only was it right on the beach but was centrally located to shopping, restaurants and attractions.
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities
Best Bring your own Bedding!!!
If not for the location this stay would have been nothing to write home about. Location, location, location keeps this from being a worse rating. Cleanliness was non existent! Needs some work to broken and damaged interior.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can hear the ocean waves
The condo is very comfortable. Most of all, the condo complex sits on the beach and you can hear the ocean waves from the balcony. Absolutely beautiful and so peaceful! I was disappointed in the $178.00 property fee, particularly since I had to take time out of vacacation to take out the trash and wash towels for the family. Plus, the fee was not disclosed until after I had paid for the reservation. Even so, being right on the beach was a blessing.

6/10 Okay

david, US

Liked: Staff & service
Nice Hotel close to the beach. Enjoyed the stay.
Have stayed at Sterling Reef several times in the past. This years stay we stayed in room 105. This room was not near as nice as the previous ones. It needs a lot of work done on it. Could not stand to be in the room when the dryer was running it was squealed so loud. Air conditioner tore up while we was there also. The shower drain was stopped up and the cleaner was still in the bottom of the tub causing my pregnant wife to slip and almost fall.

4/10 Poor

James, Kansas City, Mo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival, elevator was down. Only 2 in the building to service 18 floors. Outdated elevators. Customer service attendant caught lying to another staff member about condo readiness, so there was integrity issues. Appliances dated. Washer and dryer non functional. Kitchen supplies cheap and dated. Beds and mattresses were worn out. No linens for the pull out couch. No towel or linen service. Basically, the owners could look to spend 20K to update the unit and make it really nice again. As it stands, your paying for a nice view and nothing else.

8/10 Good

Verified traveler

Liked: Room comfort
Nice hotel, close to the beach.
The hotel was very nice and was on the beach. We had one of the PH rooms which included 3 bedrooms and 3 baths (large master and two reasonably sized rooms).

6/10 Okay

Kathleen

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Time for updates...
It was ok at the most. The location is great and the condo was nice but... The bathrooms and the kitchen badly need updating. TV and cable operating instructions are wrong and not updated, so it was confusing. Outdated audiovisual equipment... Anybody still uses VHS?... You get 4 remotes in the box, wrong instructions... - but then you still have your brain, right?... A small service request I placed was ignored. The condos don't get serviced until you leave, so get your own toilet paper, kitchen towels, trash bags, etc. Kitchen utensils seem largely a compilation of what the guests though was missing, bought it, and left behind. I should have contributed with a decent set of small knives. The patio furniture is old and simply depressing. But the internet worked well :), so we made it. In all, I was hoping for better...:(

8/10 Good

james, Ozark

Liked: Cleanliness, property conditions & facilities, room comfort
Angela
Good except for weather

8/10 Good

Ruth

Liked: Staff & service, room comfort

10/10 Excellent

yvonne, tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kimberly, Cadiz KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views!
This was a girls trip to PCB and I booked at the Sterling Reef hoping and crossing my fingers that everyone would be happy with the accommodations. We arrived and Sterling had our room ready, the gentleman at the desk was pleasant and helpful. Our room was on the 2nd floor thank goodness. We opened the door and were so excited and happy that our room's were clean and the view was the best ever of the beach and the pier. Thank you Sterling Reef for making me look good! I would most defiantly recommend this condo!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Everything we desired and then some. Very nice and clean. Right on the beach and close to plenty of other things to do and to eat.

6/10 Okay

Vacation girl

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fall break trip
The view was great. Putt putt was across the street, which was great for our son. A water park is opening supposedly in April 2016, which will be nice to walk to.There were two cabinets above the refrigerator to store food. No hangers to hang clothes, so I just stored our clothes in the two drawers under the T.V. in the master bedroom. Movie rentals were good. It was okay not just a lot of extras in the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bhumika

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel, had a lot of fun. Bed in the master bedroom was noisy (probably broken). Our 2 year old son slept in the bed with us and we couldn't even turn to side without the bed making a terrible 'chu-chu' noise. The fan in the second room was equally noisy, it made hard falling asleep.

8/10 Good

Charlie, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view nice hotel
The view from our room was awesome! Easy access to the beach. Nice swimming pool. Nice place.

6/10 Okay

mom of 3

Disliked: Cleanliness, staff & service, property conditions & facilities
large enough but in need of repairs
No available staff help. Office hardly open, gym small not usable if over 5 people in there. Room in need of many repairs rm#204. Elevators slow and only two for 18 floors. Pool seating area too small with no hot tub.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place To Stay For A Good Price
Overall, we had a good experience with this hotel. I was pleased with the appearance, cleanliness, and location of the hotel. The beach view was absolutely gorgeous! The only complaint I have is about the beds. The mattresses were extremely worn out and in need of replacing. They were flat and hard as a rock. I would consider staying here again, but would definitely bring some sort of mattress pad next time to make sleeping a little more comfortable. All in all, our family had a lovely vacation here.

2/10 Terrible

Rachel, Atlanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst one that i ever stay
I rent 3BR/BA which is called luxury (don't look luxury too me); the view is great but the rooms are not good; however, most of everything doesn't work well for me and they did not offer any discount except some kind discount for the stores and event that i don't use. The worst vacation that i ever had; i regret that i had 4 nights + toilet keeps flushing the water + faucet is running water + The Washer and Dryer broke during out stay 4 nights; they offered free laundry but my family don't want anyone else to touch their clothes because we have to use our special detergent. + The sofa is dirty. + The pool is too small for everybody and there's no hot tub (I asked customer service) It's so dirty in the afternoon; my nephew has spot on all over his back. + When we or next door use water, it make loud noises. + Coffee maker also broke + The women restroom is marble floor so it's really slippery. My nephew and nieces almost fell over. + The kitchen is small (last year i only rent 2 BR/BA but they have bigger kitchen. + Only 1 toilet papers for each room and 1 paper towel (last year i stay only 2 night, they have couple rolls of toilet paper and paper towels)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location, great place for my daughter's wedding.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible. Would never stay here again. The service from the staff was some of the worst I have ever experienced.

8/10 Good

Marshall, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends getaway
Excellent stay.. Elevators could use some fixing tho

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Close to beach, Far from the party
My experience was great! The hotel was clean, however I went on spring break, so it was far from where everyone else was.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a excellent hotel. Great apartment and closed to many places such as Lavela and Fred's

10/10 Excellent

Kenny, NC

Liked: Cleanliness, property conditions & facilities, room comfort
The resort was beautiful. Our room was wonderful with a very large balcony.

8/10 Good

Betty, Ontario Canada

Liked: Staff & service
Convenient Location & Quiet
We were in Panama City for a family wedding. Since our stay occurred during the off-season, the complex was very quiet...perfect! Beach access was easy and we managed to get in a few beach-walks. The staff we encountered during our stay were pleasant. A Walmart Supercentre is located nearby.

8/10 Good

mildred, cleveland tn.

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Kinda dissapointed
long weekend.the room could used some attention.the bathroom smelled moldy,and the other one was missing lights. the tv in one room was not working.I realize it was off season,but a little attention to details would go a long way.

10/10 Excellent

Ty, Newnan, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing trip.
Awesome and relaxing.

2/10 Terrible

JC, Atlanta, Georgia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpets were stained and dirty......
The carpets were stained and dirty. Walls had marks on them. The legs on the coffee table fell off / furniture was worn and broken. There was only 1 roll of toilet paper. Drier was clogged with lint from many, many loads. Dishes were still in the dishwasher. Staff was hard to contact. I would like my money back.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Family of 6 - FL
Resort was nice. Check-in was 6pm, but office hours are until 5pm - irritating. Also, we were not notified to return to office next day to complete check-in and our room keys were deactivated - really irritating when we returned at 7pm, and office was closed. We called the 800 number and were told they would call us back. I provided a call back number 3 times and they still called the wrong number.