Ratings based on 1,073 Verified Reviews

4.4 out of 5
83% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogotá DC

Excellent Option

Posted Jan 13, 2018
I believe even for business or holidays it is good option to stay. Nice place, quiet, accessible to main places. Very kind and well trained.
3 out of 5
by A verified traveler

Posted Jan 11, 2018
Cons: Remove bathtub from middle of room
Price not justified not time available... enough......
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jan 10, 2018
It was all good, really good. I never got tired of winning.
Comment from Hotel Management
Jan 15, 2018 by TrumpPanama, Hotel Management
Thank you!
3 out of 5
by A verified traveler from panama, panama

Drop quality since 2016

Posted Jan 6, 2018
To start the reception lady didn’t ask our preferences, after we ask for a room with tub she put us on a really awful room with no tub and a small improvised shower so we return tu ask for a change, the reservation was a vip+ and it didn’t specify that the breakfast wasn’t included so the hotel charge the breakfast, also as a difference from 2016 Christmas they lack of health products for shower , tub, etc, it suppose to be a 5star hotel, we had to ask for everything even the shower gel, the mattresses are too old, awful night, can’t sleep because it bends and because it was New Year’s Eve all the cafes and restaurant were closed because they had parties planned that night so they even care about the needs for the hostages, too expensive for a mediocre night.
Comment from Hotel Management
Jan 10, 2018 by TrumpPanama, Hotel Management
Hello Vito, sorry to hear that you have a few inconveniences. We will be following up with the departments involved to better our service for the future. Please remember that our In Room Dinning department is open 24 hours a day 7 days a week. We hope to welcome you back soon. Regards, TrumpPanama
4 out of 5
Recommended
for Everyone
by A verified traveler from panama

Nice hotel

Posted Dec 30, 2017
Nice hotel no mamybthings to do inside Near a big mall And hospital
Comment from Hotel Management
Jan 2, 2018 by TrumpPanama, Hotel Management
Thank you Bob for your comments. Next time you come make sure you speak to our Concierge so they can help with tours! There are a lot of things to do and see in Panama. Regards, TrumpPanama
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Beautiful view

Posted Dec 28, 2017
Beautiful view and innthe middle of it all. Room design was amazing
Comment from Hotel Management
Jan 2, 2018 by TrumpPanama, Hotel Management
Hi Jay, thank you for the pictures! They look beautiful!! So glad you had a wonderful time. Come back soon, TrumpPanama
4 out of 5
by A verified traveler from Panama

Nice Hotel but ......

Posted Dec 26, 2017
Pros: room and view
Cons: Parking lot process to take your car out.
It was not a good experience, nice Hotel my wife reserved for Christmas eve, Nice room, facilities etc but when we went to sleep after midnight, the room next to us started a party with loud music, screaming etc. My wife and I couldn´t sleep at all and I had to call reception so they can call security to take care of it. Next morning I went to the swimming pool an try to take a picture and the staff forbidden me because they said I dont have a previous written permission to use my camera . That is totally ridiculous, I have travel a lot and always bring my professional camera with me and not to mentioned that this is the only hotel that I have stayed that prohibited me to take a picture on the swimming pool area. Add to my experience when you have to pick your car the staff at check out have to pay a cash fee manually, sent it with a guy to other floor so that they can give you a sealed ticket in order to take the car out of the parking lot. How come a 5 star hotel with all kind of technology now a day has such a jurassic process. I thought that for the bad night we spent the hotel would compensate us in some way, not just a sorry .....
Comment from Hotel Management
Jan 2, 2018 by TrumpPanama, Hotel Management
Good morning Viviana, thank you for taking the time to leave us your comments. The noise complaint was handled accordingly and we apologize for this inconvenience. As for the use of cameras in public areas, it is absolutely permitted to do so. However, professional photo shoots must be coordinated with our Sales department in order provide the best service for our guests during the time of the photo shoot. Next time you visit us we can help you coordinate a professional photo shoot if you wish to do so. Kind regards, TrumpPanama
5 out of 5
by A verified traveler

well located

Posted Dec 25, 2017
Cons: breakfast buffet can improve
2nd time here-great location and high standard. Elevator system a bit complicated but manageable. Rooms are very comfortable and bathroom is tops.
Comment from Hotel Management
Dec 26, 2017 by TrumpPanama, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel, nice staff, very quiet

Posted Dec 22, 2017
The rooms have a lot of space, the design is very nice and they are always kept clean. The staff was very kind and gave good recommendations to get around. The pool area is pleasant too. I would recommend this place for people in a business trip or people looking for a quiet place to stay. The hotel is well located but in comparison to other hotels in the area, there are no activities for the clients on site.
Comment from Hotel Management
Dec 26, 2017 by TrumpPanama, Hotel Management
Hi Marie, thank you for your comments. It was a pleasure having you as our guest! Regards, TrumpPanama
5 out of 5
Recommended
for Everyone
by A verified traveler from Loouisiana

nice hotel

Posted Dec 18, 2017
Pros: very comfortable, friendly staff
Cons: need to improve self parking
Location: shopping, and nice places to eat within 10 minutes
it was very enjoyable nice place, secure, nice bars, restraunts
Comment from Hotel Management
Dec 20, 2017 by TrumpPanama, Hotel Management
Hi Tommy, thank you for your comments and 5 star rating! Hope to welcome you back soon. Regards, TrumpPanama