Ratings based on 388 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, CA

Surprising location for WA

Posted Aug 17, 2017
Pros: the staff
Cons: Wallpaper in our bathroom had been repaired badly. they should just take it all down -- not patchwork it together.
Location: near the metro and the financial district and some great nearby restaurants. Visit the canal, museums and Casco Viejo.
Overall, a good hotel, but not the Waldorf Astoria experience you would expect. The hotel is in an odd location although near all the skyscrapers. The room was ok, but the wallpaper in the bathroom was coming off and patched badly in two sections. the hotel restaurant Brio was terrible and extremely expensive. this is a WA hotel that needs some love and investment. the staff, however, was terrific. Apparently, it's the only WA in Central America.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, awesome staff, great bed!

Posted Jul 9, 2017
Pros: A - Z.
Cons: All good.
Location: Excellent location within minutes of all you need.
A true surprise and one most worthy of the Waldorf Astoria brand name.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service and overall experience

Posted Jun 7, 2017
Cons: The food could be a little better in my view.
The signature of this hotel is it's service. It is exceptional. The location of the hotel and its overall design are also wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Overall great hotel.

Posted Jun 5, 2017
Good location. Staff was wonderful. Housekeeping kept room up exactly to specifications. Overall very pleased. Room furniture had a couple of stains but overall was okay. Great breakfast suggest added it to package.
5 out of 5
by A verified traveler

Great say

Posted May 12, 2017 on Hotels
Super frendly staff and super hotel. Great pool area.
2 out of 5
by michela

Posted Apr 30, 2017 on Hotels
Absolutely it doesn't derve 5 starts Pool was poor , towels with holes... practically no service Restaurant ... trrrinle atmosphere food and service
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Nice hotel

Posted Apr 10, 2017
If you don't prefer to walk, this location is close to many attractions with a cheap Uber ride.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful Hotel

Posted Mar 28, 2017
Pros: Rooms, hotel, pool area is beautiful
Cons: Fix things like the pool/Jacuzzi (heat) when they are broken right away. Other guests in the hotel said it was broken all week. Couldn't use at all.
Location: Easy walk to nice restaurants.
The people that assisted with our luggage were wonderful and check in was great. Rooms were beautiful. A bit disappointed there was no view, just the building at your face across the street. Very disappointed the Jacuzzi was broken, very cold water. Pool area is very nice but too cold to swim. Gym was nice. Hotel was beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017 on Orbitz
Everyone was very nice. Room was clean. Great location.
5 out of 5
by MARCO

This traveler left a rating score only Posted Mar 11, 2017 on Hotels