Ratings based on 955 Verified Reviews

3.7 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Mar 22, 2017
Pros: The pleasant staff and location
Cons: The ice maker machine
Location: I was very happy that they have a 24 hours supermarket
I will recommend it to anyone, the staff was very pleasant always willing to assist in all ways. The shuttle to the airport was a plus, reasonable price
4 out of 5
Recommended
for Everyone
by A verified traveler

great place to stay

Posted Mar 22, 2017
We were passing through Panama on an overnight layover and booked this hotel. The interior was beautiful and clean. The staff was very pleasant and the restaurant was reasonably priced with tasty food. The only drawback was the lack of a face towel to wash up with. That's why I removes a star bc it was weird showering without one.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

I don't understand other reviews

Posted Mar 15, 2017
I stayed 2 nights and have very good service from all the staff and most spoke great english. I wish the bar opened sooner but still great room and no complaints from me. Close to everything one would need.
Comment from Hotel Management
Mar 16, 2017 by MCapel, Hotel Management
Dear G L Baird: We welcome your comments,.thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best regards, MCapel Customer Service
3 out of 5
by A verified traveler from calgary

Hotel near downtown

Posted Mar 14, 2017
The hotel is old. The room cleanliness is ok. The internet is very slow and only allows one device.
Comment from Hotel Management
Mar 14, 2017 by MCapel, Hotel Management
Dear Mr. Frank: On behalf of the Continental Hotel & Casino Staff, I would like to offer our apologies regarding your inconveniences with the internet. your comments have been shared with the personnel involved so that the right measures can be taken. Thank you for the opportunity to improve our services. Best Regards, MCapel Customer Services
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great staff and location.

Posted Mar 13, 2017
I was very pleased with the hotel. I did not get a chance to try the breakfast maybe next time. All staff was great, best I have had in several trips to Panama
Comment from Hotel Management
Mar 14, 2017 by MCapel, Hotel Management
Dear G:L:Baird: Thank you for your comments we are happy to know that your expectations were fullfiled. Best regards, MCapel Customer
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Old hotel but good location and price

Posted Mar 13, 2017
Old hotel but renovated rooms. No water boiler and no coffee maker. Internet only for one device at a time. Great location and good price.
Comment from Hotel Management
Mar 14, 2017 by MCapel, Hotel Management
Dear Mr. Ray: We welcome your comments, it helps us to improve our service. We are please to inform you that a renovation program is already in progress. Worked hard to make our guests happy and fullfill its expectations. Sincerely, MCapel Customer Service
4 out of 5
Recommended
for Everyone
by A verified traveler from baltimore,md

if you want to gamble don't do it in panama,

Posted Mar 6, 2017
they charge you a percent of your wining, and if you loose and have chips let they charge percent of that to
Comment from Hotel Management
Mar 7, 2017 by MCapel, Hotel Management
Dear Guest: Thank you for your comments. Regarding the Casino and it policies. It is not under our management. However we will shared your opinion with their staff. Best regards, MCapel Customer Service
3 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Good location

Posted Feb 17, 2017
Small shops and restaurants within walking distance.
Comment from Hotel Management
Feb 17, 2017 by MCapel, Hotel Management
Dear Shari: Thank you for your comments. Hope you enjoyed our location. Best regards, Mirna Capel Customer Service
3 out of 5
by A verified traveler from Panama

It had better days

Posted Feb 15, 2017
Pros: Pool area was very clean.
Cons: It outdated. The internet service can be improve
Location: Casinos, Restaurants
I think it a hotel with an excellent location in the middle of the City with business amenities. It is not to chill. The breakfast and lunch was really good, the staff are well trained and ready to help for anything.
Comment from Hotel Management
Feb 16, 2017 by MCapel, Hotel Management
Dear Mr. Daniel: On behalf of the Continental Hotel & Casino Staff, I would like to offer our apologies for the internet service. . Regarding our facilities I will like to informed you that we have started a renovation program. Your comments are very much appreciated. Best Regards, Mirna Capel Customer Service
3 out of 5
Recommended
for Everyone
by A verified traveler from anchorage alaska

Stayed five nights

Posted Feb 9, 2017
Pros: In a nice section of Panama City , right next to subway
Cons: Service at the hotel restaurant and bar was lacking.
Location: Beautiful church just two blocks away Iglesias carmen. Subway station right next door.
Advertised on Expedia as only hotel in Panama City that has a casino in the hotel . That's not true there's a number of hotels with casinos .
Comment from Hotel Management
Feb 9, 2017 by MCapel, Hotel Management
Dear Mr. Mike: Thank you for your comments and the opportunity to improve our services. Sorry about the inconvenience with the Restaurant and bar services. Your opinion has been shared with our responsible staff. Hope you accept our sincere apologies. Best regards, Mirna Capel Customer Service