Ratings based on 983 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Good view of ships

Posted Dec 7, 2016
Pros: Great view of canal
Cons: The staff is very grouchy. We have stayed here 3 times and every time the same staff is there and they are so grouchy.
We only stay here because of the view watching the ships pass through.
3 out of 5
by A verified traveler

Traffic Problems

Posted Nov 14, 2016
Pros: Fabulous view of the ships coming and going toward the Panama Canal and Bridge of the Americas
Cons: Rooms without a view.
Location: We walked to the Biomuseo, and the Balboa yacht club and shuttled to Albrook Mall. The mall shuttle got us closer to town, but the mall was boring.
It took us two hours from our 5 pm flight arrival at Albrook Airport to get to the hotel by taxi. I thought that I had booked a canal-view room, but was given a parking lot view standard room. The front desk staff were very friendly and accommodating and I did manage an upgrade, but the rooms are old and in need of renovation. The best part about the stay was the view of the waterfront, nice pool and decent breakfast. Once is enough for this hotel. We will not be staying there again.
Comment from Hotel Management
Nov 16, 2016 by Gerissa, Hotel Management
We are very pleased with your opinion that you enjoyed our staff's attention, friendly and helpful, the view of the Panama Canal and Puente de Las Americas. Delicious and rich breakfast. The area lends itself to being able to walk to diverse places like BioMuseo, Balboa Yatch Club, to go to the Mall Albrook Mall. The suggestion that makes us is important for us in the subject of the renovation and maintenance of the Hotel, we will take all the details to improve. Sincerely;
3 out of 5
by A verified traveler

Hotel is 60 years old and it shows.

Posted Nov 14, 2016
Pros: The view from the room. We could see the Bridge of the Americas and the ships going underneath, which was a nice sight.
Cons: The central airco in the room.
Location: Area must have been nice in the 50s/60s but is now dilapidated and dirty. Nearby, boat trips and whale watching; the Bio-museum.
Horrible central airco. Too cold in room and could only turn it on or off. Noisy too. Didn't make for a comfortable sleep. Breakfast was okay, staff not very friendly. Reception staff helpful and friendly. WiFi was good. Nice to have TGIF in the building for a decent meal.
Comment from Hotel Management
Nov 16, 2016 by Gerissa, Hotel Management
Thank you for your good comments during your stay, the view of the Canal and Puente de Las Americas, you could see the boats pass, nice reception staff and helpful, very good WIFI access and TGF Restaurant nearby and comfortable. In the suggestion that the air conditioning, the staff of the breakfast area (customer service), will take the necessary measures to improve.
2 out of 5
by A verified traveler from US

Handy location for the Ferry to Isla Contadora

Posted Nov 12, 2016
Pros: Breakfast and Location
Cons: Needs updating and new linen, properly washed before new guests arrive.
The was hair in a bed, luckily the room had two beds and I pulled the other back and it was hair free. The hotel is very dated and requires investment, but was not overly busy so I suspect that wont happen, service was fine and breakfast was good.
Comment from Hotel Management
Nov 12, 2016 by Gerissa, Hotel Management
We like your comment that you like the location of the hotel, so close to take the Ferry to Contadora Island. Knowing that breakfast and service were very good. Your opinion interests us a lot, our clients are the most important and the satisfaction they may have during their stay; We will verify that the bed linen is clean, and hair in the same before each arrival, also the subject of the maintenance. We appreciate your recommendation. Sincerely,
4 out of 5
by A verified traveler from Puebla, Mexico

buen hotel

Posted Nov 4, 2016
Pros: la alberca, el comedor y las habitacione
Cons: el check ojala fuera a la 1 de la tarde
Location: visita a la isla flamenco, el canal y el casco viejo de panama
el estacionamiento es muy bueno, las habitaciones limpias y adecuadas, habria que poner mayor variedad en los programas de televisión y traducirlos al español, ofrecer algunos tours que promocione el hotel.
Comment from Hotel Management
Nov 8, 2016 by Gerissa , Hotel Management
Gracias por sus buenos comentarios, nos gusta mucho saber que le agrado las habitaciones, el comedor, la piscina, la vista hacia el área de flamenco, el canal y el sitio del Casco Antiguo. Contentos de escuchar sus recomendaciones, las tomaremos en cuenta para mejorar el servicio, su opinión es muy importante para nosotros. Saludos,
4 out of 5
by A verified traveler

Leuk hotel vlak bij het Panamakanaal.

Posted Oct 29, 2016
Pros: De ligging
We zijn al een paar keer in dit hotel geweest. De ligging is prachtig en ze hebben een mooie prijskwaliteitsverhouding
Comment from Hotel Management
Nov 1, 2016 by Gerissa , Hotel Management
We willen graag uw reactie dat de locatie is perfect, mooi, leuk om te weten dat u tevreden met de relatie die we hebben in prijs versus kwaliteit. Wij hopen dat u ons binnenkort te bezoeken. Met vriendelijke groet,
4 out of 5
by A verified traveler from Chelmsford Massachusetts

Great views! Friendly staff

Posted Oct 8, 2016
This hotel was close to the taboga ferry which took us to the closest beach to panama city. It was beautiful on the island.
Comment from Hotel Management
Oct 19, 2016 by gerenciat_amador@unesa.com, Hotel Management
Glad to hear that our location seemed very good. Very close to take the ferry and visit the islands are beautiful. All very close to the city. We hope you visit us again. Regards,
3 out of 5
by A verified traveler from Panamá

Agradable, no está mal por el precio.

Posted Sep 23, 2016
Hice la reservasion POR EXPEDIA más que todos por acumular puntos, pero también el precio era más bajo, cuando llegó al hotel me dicen que mi hija[16 años] debe pagar 27.00 dólares adicional, al final no me lo cobraron pero la habitación que nos dieron no era la que aparecía en la reservasion. Por favor si van a cobrar huésped adicional a los "niños" mayores de 13 años ACLARARLO.
Comment from Hotel Management
Sep 25, 2016 by Gerissa, Hotel Management
Gracias por la recomendación que nos hace que somos un sitio agradable. A la vez pedimos disculpas por el inconveniente o molestia causada. Tomaremos en cuenta su opinión, ya que nos interesa mucho y tratar de no volver a cometer la falla nuevamente. Conversaremos con nuestro personal y los correctivos o medidas se adoptarán para seguirle brindando un buen servicio. Sinceramente,
3 out of 5
by A verified traveler

room View

Posted Sep 18, 2016
Pros: The hotel was not overly expensive and has a nice location in regards to watching ships and yachts moving about.
Cons: The sealed units could be changed so we would have a had a view from our room. The breakfast buffet could have a better selection as well.
Location: Causeway, museum, canal.......
We were right beside the canal and our room did not have a balcony. With the windows fogged up we were not able to capture much of the magnificent view that was there for the taking. The breakfast buffet had lots of food but not that much variety.
Comment from Hotel Management
Sep 19, 2016 by Gerissa, Hotel Management
Thank you for your feedback, listen to your comments will help us improve and provide good service on the subject of cleaning windows and variety of the buffet breakfast we offer our customers. For us it is very important to know the faults that can not happen again again, apologize for the inconvenience. Sincerely,
4 out of 5
by A verified traveler from Lima

Good hotel, great views

Posted Sep 14, 2016
Pros: Room view, awesome.
Cons: Service, people just seem not to make a good effort while taking care of customers. Food (breakfast) also need to be improved.
Location: Quite, safe area, although kinda dark at night, but nothing to worry. It's a little isolated, you can't do anything on food, you need a car.
This is a very nice hotel, nice location, great views to the canal, nice room. Personnel is just OK, I mean they're not rude, but I guess in general, in Panama hospitality service doesn't have a high standard. Breakfast is regular, nothing really to remember or comment besides it's just food.
Comment from Hotel Management
Sep 14, 2016 by Gerissa , Hotel Management
Your comments about the stay you had with us, very good hotel, perfect location, excellent view of the sea, comfort and nice rooms. The topics concerning what refers Hospitality Service will talk with staff to improve and give a little more so that our customers feel comfortable, and also with regard to breakfast. We appreciate your feedback. Sincerely,