Ratings based on 342 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice Hotel...

Posted Jan 21, 2017
Pros: Its centrality..easy access..train..bus..taxi. The parking was well lit and 24hr security. friendly staff and the cookie given is warm and gooey.
Cons: Sorry to say the restaurant staff was wonderful but the food was mediocre and expensive. The menu is American and some rice and beans would be nice.
Location: Behind the Hotel is a small "all you need" shop. avoid it if possible. Price gouging is ridiculous..walk around ..go to the supermarket.
The Doubletree is located close to pretty much everything. The new subway is Iglesia De Carmen stop is a 2 block walk. The Albrook mall is a 10 min train ride. The food in the area is pricey and frankly not hing to write home about. If you don't mind a 4 block walk to the "El Rey' supermarket ..set yourself up with cold cuts, bread drinks, and put in your room re fridge. The area is safe enough with police presence. The church bell some have complained about rings twice and last only a few seconds..so its a non issue. The room..clean and well maintained...need more towels? just ask for more! They are replaced every morning. . Beds are soft..bathrooms clean. Full steam hot showers are great. The pool is not crowded and always clean. It closes at 10..so at 4 feet deep I really don't see why it can stay open to midnight.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta canada

quiet for a downtown hotel

Posted Jan 20, 2017
i stay for 8 nights...the room and hotel is a great place..a little expensive if you dont get a deal at 130 american..so if go through expedia its less than half price.....food is very good..and you can bring outside snacks and beverages up to room....good showers and good mattresses..although they will nickle and dime u for all else..wifi, phone..but if u not need is good..
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Good location, good price

Posted Jan 15, 2017
Very good location for business trips. Common areas are a bit worn out, but rooms are clean and comfortable.
1 out of 5
by A verified traveler

Not up to DoubleTree standards!

Posted Jan 11, 2017
Pros: The pool was night of you could manage to get a lounge chair and could find an extra towel in your room.
Cons: More lounge chairs and towels at the pool.
Location: Shopping was good.
Tiny elevators with long waits, rude staff, dirty rooms and filthy windows that you cannot see out. No pool towels and not enough lounge chairs. Thank goodness it was only for 3 nights.
3 out of 5
Recommended
for Everyone
by A verified traveler

FAIR

Posted Jan 11, 2017
It was ok. The breakfast was good. Recommend to include in the room, is worthy
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
The only issue we faced is that the room service arrived very late in the afternoon, around 5 or 6 p.m.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, clean hotel, friendly staff.

Posted Dec 31, 2016
Pros: The Location
Cons: Do not charge for room{s snacks.
Location: great restaurants nearby, metro station walkin distance. safe area.
Hotelhas a great lcation, accesible, cleanliness is great, staff is frindle and helpful.
Comment from Hotel Management
Jan 1, 2017 by JMA, Hotel Management
Thank you! Mini bars are not included in rate! Hope you can visit us again. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Dec 30, 2016
Great location , close to subway . Near downtown 👍👍
Comment from Hotel Management
Jan 1, 2017 by JMA, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous bed

Posted Dec 29, 2016
I slept pretty well because the bed was fabulous. Location great, close to metro station.
Comment from Hotel Management
Jan 1, 2017 by JMA, Hotel Management
Hi! Yes our beds are really amazing! Hope you can visit us again soon! Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Above and beyond

Posted Dec 29, 2016
The receptionist staff went above and beyond so help me when my rental car broke down. Very professional, stayed calm when I was very obviously upset, helped with translating and sorting it all out.
Comment from Hotel Management
Jan 1, 2017 by JMA, Hotel Management
Hi, thank you! we are really glad you could enjoy your stay! Regards