Ratings based on 1,870 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

FELT RIGHT AT HOME

Posted Nov 9, 2016
Pros: Staff is very costumer oriented. We needed help in room and an employee came within 5 minutes.
Cons: Bed could have been slightly more comfortable but it was not bad at all.
Location: Check out the Hard Rock Cafe. It is delicious!
Comment from Hotel Management
Nov 13, 2016 by Guest Services, Hotel Management
Dear Rock Star, thank you on behalf of the Hard Rock Hotel Panama Megapolis for choosing our stage for your recent trip to Panama. We are happy to know you enjoyed the authentic rocking service provided by our Band and our Hard Rock Cafe. We hope we have the pleasure of welcoming you back and give you a sweet rocking stay. Rock on...
4 out of 5
by A verified traveler from JACKSONVILLE, United States of America

Cleanliness of the room

Posted Nov 9, 2016
I'm guessing there's a lot of trespassing, because every time i walk into the hotel, specially t night, i was ask if i was a guest, other than that +4 stars
Comment from Hotel Management
Nov 13, 2016 by Guest Services, Hotel Management
Dear David, thank you for choosing our stage for your recent trip to Panama. We are glad you enjoyed your stay with us. Kindly be advised that we receive thousands of customers that visit our venues and we only wish to ensure that only guests access the rooms' floors. We hope we have the pleasure of welcoming you back and rock your senses once more. Rock on...
5 out of 5
by A verified traveler from United States of America

The view

Posted Nov 7, 2016
I really enjoyed the view you can see the ships headed towards the Panama Canal
Comment from Hotel Management
Nov 13, 2016 by Guest Services, Hotel Management
David, thank you on behalf of the Hard Rock Hotel Panama Megapolis for choosing our stage and sharing your great experience with the world. We are glad you were able to visit the different amazing points of interest our beautiful city offers like the Panama Canal. We cannot wait to welcome you back once more and give you a sweet rocking stay. Rock on and rock hard...
5 out of 5
by A verified traveler from US

Amazing

Posted Nov 6, 2016
Location: Great location. Malls, plazas, casinos, and restaurants very close by. Taxis are readily available and buses also if you don't feel like walking.
A lot to do inside in this hotel. From food, to bars, and rooftop parties. Also pool area is very nice with a beautiful view and float up bar available. Hotel also connected to mall and casino with more food and fun. Hotel is very clean and staff takes great care of customers accommodations.
Comment from Hotel Management
Nov 13, 2016 by Guest Services, Hotel Management
Wow, Gene, we are incredibly happy you were able to enjoy every single detail of our well thought property, designed exclusively thinking about our greatest rock stars, guests like you! Our Hard Rock Hotel Panama Megapolis Band is glad to know you enjoyed our bars with live music, our BITS Rooftop Bar parties, our friendly service delivered by our amazing staff and much more. We cannot wait to welcome you back, Gene. Rock on!
2 out of 5
by A verified traveler

Cheesy and slow service

Posted Nov 5, 2016
Pros: The bars across the street were good. The gym was well equipped and the breakfast was fantastic.
Cons: Slow service, bad rooms, cheesy decorations
Very tacky hotel but I guess thats simply the Hard Rock brand. Don't stay here unless you're 40 years or older. Service was extremely slow, took 30 minutes just to check into our room. When we checked in and took a shower, we realized the shower was leaking into the bedroom. At that point, we didn't want to wait another half an hour to get the problem resolved.
Comment from Hotel Management
Nov 13, 2016 by Guest Services, Hotel Management
Dear Rock Star, we are deeply sad you did not enjoyed your stay and our service did not exceed your expectations. We strive in delivering experiences that rock and we hope we have a second chance to gain back your trust and give you the sweet rocking stay you deserve. Rock on!
2 out of 5
by A verified traveler from US

Very Dissapointing

Posted Oct 31, 2016
Pros: Décor and location, with incredible views from balconies, were the only things I liked about the hotel.
Cons: So many things. The elevators were incredibly slow, often with up to 10 minute waits. The bulk of the staff ranged from disinterested to downright incompetent. One server, in particular, continually brought the wrong order after incredible waits, despite clear instructions and accompanied by a bad attitude. Some bordered on insulting. Food was generally disappointing. The mini-bar was completely empty.
Location: Excellent location.
Comment from Hotel Management
Nov 3, 2016 by HRHPM, Hotel Management
Dear Doyle, thank you for your feedback and for rating our hotel. We regret that our HRHPM did not surpass your expectations. We hope to see you back. Thank you for your comments.
1 out of 5
by A verified traveler from US

U could not breath, it sticks like humid, rotten p

Posted Oct 26, 2016
Pros: Just the cleanliness of the room was very clean and comfortable
Cons: Stinky humid rotten pee smell can't breath it was horrible
Location: Walk across to shop and go sight seeing tour bus that was awesome
Comment from Hotel Management
Oct 27, 2016 by Guest Services, Hotel Management
Francisco, thank you first and foremost for choosing our stage for your recent trip to Panama. We are deeply saddened your expectations were not met, we have taken the respective measures in order to ensure our high quality standards and have the opportunity of welcoming you back once more. Rock on...
1 out of 5
by A verified traveler from US

Worst service in any Hard Rock worldwide

Posted Oct 21, 2016
These people have no idea what it means to hold a Hardback Hotel franchise. If you have an issue, asking for a supervisor is like them calling a school principal on you back in high-school. They will come not to help but to lecture you because you don't matter to these people. Expedia gold member called them as well on my behalf and they were so unreasonable that they lecture Expedia too. These people have the most stupid rules to charge you huge hidden fees, and turn even their complementary services into an added insult to injury. Specificall,y you pay for double occupancy, but if any of you arrive first they will charge you basically a whole extra room lion charge of USD$150.00 to check the second person in. Even if you talk to them about it and they tell you it will be OK to register your companion later, they will back on their word and try to assess this absurd overcharge. They don't care you are staying in the most expensive suites and spend $500.00 plus in a dinner like I did, they have no idea what a Vip customer is, they are hungry to rip any customer off. Adding insult to injury, lacking any concept of elegance they give you. $20.00 voucher for drinks with a fine print made to embarrass you that is "not redeemable on the day of check-out" because obviously you don't matter any more on the checkout day as you will surely never come back because of their terrible customer service.
Comment from Hotel Management
Oct 25, 2016 by Guest Services, Hotel Management
Dear Rock Star, we would love first and foremost thank you for choosing our property for your recent trip. We take pride in delivering experiences that rock and we are deeply saddened that it was not like this with you nonetheless please be advised that we explain upon check in that for security reasons guests and visitors should be registered upon check in. We hope we have a second opportunity to gain back your trust through our famous rocking service....
3 out of 5
by A verified traveler from Philly

This hotel needs major renovations.

Posted Oct 20, 2016
Pros: The gym is nice and large. The equipment needs maintenance. I saw at least 4-5 employees walk by the gym and never bring towels or replace water
Cons: MAJOR FACELIFT and better lighting in the rooms. The rooms are incredibly incredibly dark.
Location: Attached to mall and casino. That is a nice plus (especially when its raining).
Everything about the hotel seems run down. The check in staff are nice. The breakfast is a tremendous selection. The rest of the staff is disinterested at best. They are too busy talking to each (or playing on their phones) to smile, say hello, or even help with luggage. The lighting in the rooms are almost comical. You are practically in the dark.
Comment from Hotel Management
Oct 20, 2016 by Guest Services, Hotel Management
Dear Lou, the Hard Rock Hotel Panama Megapolis Band would like to thank you for choosing our stage for your trip among all the options that the city of Panama offers. We are deeply saddened to know that your expectations were not met nonetheless we will share your comments regarding the staff, the maintenance of the gym and the lighting. Please know that we strive in delivering experiences that rock and it satisfies us to know that our Front Desk Staff was friendly and helpful, enjoyed our bountiful breakfast at the Bazaar and much more. We hope we have the honor of welcoming you back and gain back you trust with our amazing service. Rock on, Lou...
4 out of 5
by A verified traveler from Colombia

Excellent Hotel, few things to improve

Posted Oct 19, 2016
Pros: Infrastructure & Location. Entretainment Parking
Cons: Room air conditioning imposible to control and very cold
Location: Convenient lication for financial distric, shopping easy tommove aroun with a rented vehicle.
Excellent option for Panama City. Close to Financial District, shopping and visiting. Not a beach hotel.
Comment from Hotel Management
Oct 20, 2016 by Guest Services, Hotel Management
Dear Jorge, thank you on behalf of the Hard Rock Hotel Panamá Megapolis for choosing our stage for your recent trip to Panama City. We take pride in delivering experiences that rock and we are glad it was like this with you. We hope we have the honor of welcoming you back in the future to the show that never ends...