Staff are terrible, rude. Worst hotel experience in 20 years. Security staff are rude and arrogant. Don't take your girlfriend or wife there, they insulted my partner.
Disgraceful experience. Never will stay Hard Rock again.
Comment from Hotel Management
Oct 15, 2016 by Guest Services, Hotel Management
Dear Dallas, kindly be informed that guests must be registered upon check in, otherwise our Security Department will make sure that only guests access the rooms in order to ensure our guests' security. Our staff lives by the motto Love All, Serve All, so we do hope we have the honor of welcoming you back and pamper you with our sweet service. Rock on, Dallas...