Ratings based on 1,637 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excelente ubicación, buenas tarifas, buen servicio

Posted May 23, 2016
Pros: Instalaciones, habitaciones, ambientes y restaurante
Cons: Olor en las habitaciones, y programación de los eventos en los bares para estar informado.
Location: Centro comercial, casino, restaurantes, muy buena ubicación.
Excelente servicio, muy buena oferta gastronómica, comodidad en las habitaciones, excelente decoración y ambiente dentro del hotel. Muy buenos descuentos gracias a Expedia
Comment from Hotel Management
May 27, 2016 by Guest Service Coordinator, Hotel Management
Gracias por contactar a la banda del Hard Rock Hotel Panama Megapolis a través de este medio. Estamos muy felices que haya tenido el placer de disfrutar de nuestras magníficas instalaciones y de todo el servicio que recibió durante su estadía. Nuestro escenario siempre está listo para brindar el mejor show a nuestras estrellas del rock. Esperamos poder recibirlo una vez más. Keep Rocking
4 out of 5
by A verified traveler

Good hotel but staff service not at par

Posted May 21, 2016
Excellent location and phisical facilities. Stayed 5 days. Service is well below standard for a hotel of this level. In several areas, you feel like they were doing a favor to you. After 5 days we asked for a one hour late check out; they said NO, cause hotel was full. After I complained, they granted me the hour but I didnt want to use since i prepared not to get it anyways. Another day hotel wanted to charge me just for holding a gift bag for 15 minutes my brother left me in the lobby! Room is ver dark, not proper lighting. This is huge hotel, just bear in mind these issues
Comment from Hotel Management
May 25, 2016 by Guest Service Coordinator, Hotel Management
Greetings from the whole band of Hard Rock Hotel Panama Megapolis. Thank you so much for contacting us by this media. We are so happy that you could enjoy our astonishing facilities and that we were able to provide you the best time of your life. Do not hesitate to come back soon. Then band is thrilled to welcome you once again. Rock on...
2 out of 5
by A verified traveler from roma

hotel di enormi dimensioni

Posted May 17, 2016
Pros: il desajuno
Cons: manutenzione
Location: posizione perfetta: mall, ristoranti, casino tutto sotto l' hotel
potrebbe essere il massimo per la posizione assolutamente perfetta con tutto quello che potrebbe servire a portata di mano; ma: 1 la piscina non è esposta al sole. completamente oscurata dalla mole dell' hotel 2 la manutenzione lascia a desiderare 3 un poco piacevole odore di umidità è presente dappertutto( pavimenti, pareti, mobilia costantemente coperti da uno strato di vapore acqueo)
Comment from Hotel Management
May 25, 2016 by Guest Service Coordinator, Hotel Management
Greetings from the whole band of Hard Rock Hotel Panama Megapolis. Thank you so much for contacting us by this media. We are so happy that you could enjoy our astonishing facilities and that we were able to provide you the best time of your life. Do not hesitate to come back soon. Then band is thrilled to welcome you once again. Rock on...
4 out of 5
by A verified traveler

Posted May 16, 2016
The internet is slow and not staple. Everything else is very good
Comment from Hotel Management
May 27, 2016 by Guest Service Coordinator, Hotel Management
Hello Rockstar! Rocking greetings from the Luxurious Hard Rock Hotel Panama Megapolis. It is an honor for us to read your amazing review and to know that you had fun while in house. Thank to comments like yours we are able to improve our service and make it up for you to rock your world. Keep rocking
4 out of 5
by A verified traveler

Hard Rock Panama a good option in the city

Posted May 15, 2016
Hotel is very nice and in an Excellent location. Food is very expensive vs. Quality. Reception is very slow. Buffet breskfast Israel Excellent .
Comment from Hotel Management
May 25, 2016 by Guest Service Coordinator, Hotel Management
Greetings from the whole band of Hard Rock Hotel Panama Megapolis. Thank you so much for contacting us by this media. We are so happy that you could enjoy our astonishing facilities and that we were able to provide you the best time of your life. Do not hesitate to come back soon. Then band is thrilled to welcome you once again. Rock on...
4 out of 5
by A verified traveler from Brooklyn, NY

Nice place to stay.

Posted May 9, 2016
Cons: already answered. see above
Service was good. The only 2 things that I would like to see improved are the way the Thermostat operates in the room and the Shower/faucet settings. The shower constantly cuts off and then comes back on. Apparently this is a way that the Hotel conserves water. It is extremely aggravating! The thermostat is not easy to regulate and apparently not everyone at the front desk knows how to explain how to use it properly. I did have to get up a few times during our stay to turn it off or turn it back on in order to remain comfortable. This was also aggravating. Otherwise, the amenities and service was very good. Solve those two things and I would give the Hotel a 5 star rating!!!
Comment from Hotel Management
May 25, 2016 by Guest Service Coordinator, Hotel Management
Greetings from the whole band of Hard Rock Hotel Panama Megapolis. Thank you so much for contacting us by this media. We are so happy that you could enjoy our astonishing facilities and that we were able to provide you the best time of your life. Do not hesitate to come back soon. Then band is thrilled to welcome you once again. Rock on...
4 out of 5
by A verified traveler

Posted May 4, 2016
Pros: Accommodating and convenient. Great breakfast buffet!
Cons: Having to have your room card to get to room floor on elevator.
Location: very convenient
We originally didn't receive the room that we wanted with a balcony and view of ocean but was given a wonderful room that did have a balcony and ocean view. Great room!
Comment from Hotel Management
May 9, 2016 by Guest Service Coordinator, Hotel Management
Thank you so much for reaching out the band. We really appreciate the time you have taken to share your experience with us. We truly regret that we could not overcome your expectations; nevertheless, we would like to invite you once more in order to regain your trust. Hard Rock is well known to provide magical and amazing moments, do not let this stop you from coming back soon. The band is more than ready to welcome you. Rock on...
2 out of 5
by A verified traveler from s

Not guest friendly policies!!! A no go!

Posted Apr 30, 2016
This hotel is a nice place for sure. Staff is very friendly as well. Only issue is that this hotel is not for a bunch of men. Had a stag party here and they do not accommodate boys being boys.
Comment from Hotel Management
May 2, 2016 by Guest Service Coordinator, Hotel Management
Hello jason! Greetings from the STUNING Hard Rock Hotel Panama Megapolis. We are so delightful reading your most recent experience at our stage. We are sorry that some of that experience was not as you have liked it, nevertheless, we would like to invite you once more and show you that our services always overcome our guest´s expectations. Rock on..
1 out of 5
by A verified traveler from Palmetto

Not what you would expect from a Hardrock Hotel.

Posted Apr 26, 2016
Pros: Nothing.
Cons: Friendlier staff.
Disappointing. This hotel is a joke. Don't waste your money here. The restaurants are mediocre at best.
Comment from Hotel Management
Apr 29, 2016 by Guest Service Coordinator, Hotel Management
Hey Max! Greetings on behalf of The Hard Rock Hotel Panama Megapolis Band. We want to thank you for contacting us through this media, our band takes pride in delivering a service that surpasses expectations making our dear guests feel like true rock stars, it is sad to know that some of your experiences regarding your stay did not rock nevertheless they have been reported to our team.
4 out of 5
by A verified traveler

Das andere Stadthotel

Posted Apr 23, 2016
Ich habe mich nicht zuletzt wegen des attraktiven Angebotes für das Hotel entschieden. Es war eine Gute Wahl durch die Verbindung von Businesskomfort mit angenehmer Betriebsamkeit. Das Hard Rock lebt. Negativ sind die zu langen Wartezeiten an den hochfrequentierten Aufzügen. einmal ist das Wifi für ein paar Stunden ausgefallen
Comment from Hotel Management
Apr 25, 2016 by Guest Service Coordinator, Hotel Management
Thank you so much for reaching out the band. We truly appreciate the time you have taken to share your STUNNING experience at our stage. Also we want to thank you for the feedback given, that is how we can improve our service in order to give you a better experience next time. Kee on rocking...