Ratings based on 642 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good beds, TV dubbed in Spanish,need English

Posted Jan 20, 2016
Pros: Location
Cons: Make Spanish dubbing on TV able to change to English
Location: This was a business trip
Tv dubbed in Spanish needs to be able to be switched to English
Comment from Hotel Management
Feb 1, 2016 by CB, Hotel Management
Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it. Regarding the english Tv, we apologize for the inconvenience but the remote control has that option in sound, I am so sorry we could not help you with this information during your stay. We do hope to welcome you again as a guest at Hilton Garden Inn Panama during your next visit at Panama City. Best regards! René Páez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in business district, close to metro.

Posted Jan 15, 2016
Pleasant staff, with fee Wi Fi and a computer room. Too bad it did not have a pool. Breakfast was basic and overpriced. Room was comfortable and spacious.
Comment from Hotel Management
Feb 1, 2016 by CB, Hotel Management
Dear Guest On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Expedia.com We will be very pleased to welcome you again during your next visit at Panama City. Best regards! René Páez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from santo domingo

Excellent

Posted Jan 9, 2016
Excellent !!!! The localización is very good. I recommend The hotel Hilton garden inn Panamá for The people! The Restaurant is excellent too!!!
Comment from Hotel Management
Feb 1, 2016 by CB, Hotel Management
Dear Guest, It was a pleasure to read your review, thank so much for sharing it with us. I am pleased to hear you enjoyed your stay with us and you were satisfied with our facilities and service. The location of the hotel is great indeed, with all the attractions around and just few minutes from the metro station. Once again thank you for such a lovely feedback and I look forward to the pleasure of welcoming you again to The Hilton London Tower Bridge in the near future. René Páez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2016
Hotel con ambiente familiar cerca de lugares clave
Comment from Hotel Management
Feb 2, 2016 by CB, Hotel Management
Estimado huésped, Le agradecemos por haber tomado el tiempo de compartir su experiencia en el Hilton Garden Inn Panama en Expedia. Estamos encantados de saber que haya disfrutado de la esencia del Garden Inn! Fue un gusto para nosotros atenderlo. Esperamos volver a recibirlo muy pronto. Cordial saludo! René Páez Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2016
Estuve una noche y fue muy bueno. Los alrededores no son muy lindos pero el hotel en si lo es. El personal super amable, excelente!
Comment from Hotel Management
Feb 3, 2016 by CB, Hotel Management
Estimado huésped, Le agradecemos por haber tomado el tiempo de compartir su experiencia en el Hilton Garden Inn Panama en Expedia. Estamos encantados de saber que haya disfrutado de la esencia del Garden Inn! Fue un gusto para nosotros atenderlo. Esperamos volver a recibirlo muy pronto. Cordial saludo! René Páez Gerente General
Comment from Hotel Management
Feb 2, 2016 by CB, Hotel Management
Estimado huésped, Le agradecemos por haber tomado el tiempo de compartir su experiencia en el Hilton Garden Inn Panama en Expedia. Estamos encantados de saber que haya disfrutado de la esencia del Garden Inn! Fue un gusto para nosotros atenderlo. Esperamos volver a recibirlo muy pronto. Cordial saludo! René Páez Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler

bien ubicado, buen hotel

Posted Jan 5, 2016
bueno en general, bien ubicado y buenas instalaciones.
Comment from Hotel Management
Feb 1, 2016 by CB, Hotel Management
Estimado huésped, Le agradecemos por haber tomado el tiempo de compartir su experiencia en el Hilton Garden Inn Panama en Expedia.com. Estamos encantados de saber que haya disfrutado de la esencia del Garden Inn! Fue un gusto para nosotros atenderlo. Esperamos volver a recibirlo muy pronto. Cordial saludo! René Páez Gerente general
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Happy customer and suggest this hotel to couples.

Posted Jan 4, 2016
Pros: It is very close to restaurants and some shops, taxi's are all over the place
Cons: About the outside entrance, always some cars park or waiting for someone to close to the door making hard walking out of the facility; wet ground
Location: Restaurants, shops, banks, taxi's available and you can walk to all of this places
My stay in this hotel always is fine. The staff are very friendly and helpfull making everything easy.
Comment from Hotel Management
Feb 1, 2016 by Cb, Hotel Management
Dear Guest On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Expedia. We are very sorry about the entrance door we know we don t have enough space, to the people making check in and check out. We will be very pleased to welcome you again during your next visit at Panama City. Best regards! René Páez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

El hotel queda en un lugar céntrico de la ciudad.

Posted Jan 4, 2016
Pros: La limpieza y la cecania a lugares turisticos.
Cons: La atencion a los clientes de parte de las chicas del lobby
Location: El hotel esta cerca de la estacion del metro de la iglesia del carmen, tambien esta en la zona financiera y hay muchas tindas buenas en los alrededore
El hotel cuenta con buen personal (fuera excelente pero las señoritas del lobby no se ven tan contentas siempre) fuera de eso, las instalaciones, la limpieza y todo lo relacionado al hotel y la habitacion me parecio excelente!!, siempre encontraba la cama arreglada y las toallas limpias en el baño. Recomiendo este hotel para cualquier persona q quiera quedarse en la ciudad de Panamá y pasar un buen rato en las comodidades de este Hotel. Con seguridad si regresaria a este hotel.
Comment from Hotel Management
Feb 1, 2016 by CB, Hotel Management
Estimado Huésped Muchas gracias por su comentario sobre su estancia en el Hotel Hilton Garden Inn Gracias por compartir con nosotros su experiencia sobre nuestro servicio y facilidades en el Hotel, tenga Usted seguridad que estaremos dando seguimiento a la observación que nos hizo acerca de nuestro personal, trataremos de dar más seguimiento a estos puntos. Esperemos tenerlo pronto nuevamente con nosotros Cordialmente, René Páez Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2015
Cons: Teach all staff the standards of the coffees that are sold so there is some uniformity when ordering a cafe con leche vs cappucino.
The hotel itself is wonderful and the staff extremely friendly.
Comment from Hotel Management
Dec 30, 2015 by CB, Hotel Management
Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our restaurant service. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Sincerely, Cristina Brun Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from cancun

Personal de recepción muy atento.

Posted Dec 27, 2015
Está el servicio muy bien solo le falla un poquito en el servicio de limpieza en la habitación.
Comment from Hotel Management
Dec 30, 2015 by CB, Hotel Management
Estimado huésped, Le agradecemos por haber tomado el tiempo de compartir su experiencia en el Hilton Garden Inn Panamá. Nos complace saber que llenamos sus expectativas en lo que a servicio al huésped respecta y lamentamos los inconvenientes en su habitación durante su estadía! Trabajaremos en conjunto para que esta situación no se vuelva a repetir. Fue un gusto para nosotros atenderlo. Esperamos volver a recibirlo muy pronto. Cordial saludo! Cristina Brun Gerente de Calidad