It is declining in its quality
Posted Jan 23, 2017
I spent 5 days at this hotel. The first night I was placed on the 15th floor. I do not recommend it. The noise of the machine upstairs kept me up, I had to change rooms at 1 am. Try to stay from 12 below if possible. Also in the same room, and maybe because a lot of people do not want to stay there, there was no hot water on, I had to call maintenance and they opened the valve for the hot water. I have stayed many times there but it is stating to feel that the quality is declining which is a pity as this hotel is located in a great area and it has no casino, which is great for me.
Comment from Hotel Management
Feb 3, 2017 by Raul Arjona, Hotel Management
Hilton Garden Inn Family really appreciates you taking your valuable time to share your experience.
Your comments are of great importance for the permanent improvement of our service, that is why we thank you for taking the time to evaluate your stay in our hotel
We are very sad to read your comment and know that you left the hotel with an impression totally contrary to the one we try to convey to all the guests who visit us
I put to your services for any requirement that you may have. If you think that there is something we must improve, it would be a great value for us to receive your comments and suggestions