Ratings based on 107 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Good hotel near Panama Canal

Posted Apr 20, 2017
Pros: Excellent breakfast choices most days. Canal view room. Nice pool. Everything worked - all the amenities one would expect in a Holiday Inn.
Location: Delightful little restaurant/bar next door with outside tables! Very near the Panama Canal Visitors Center.
Friendly multi-lingual check-in staff, who also helped with taxis. Excellent room rates on Expedia for part of our stay, including full breakfast. This is the only hotel in the Clayton area of Panama City.
Comment from Hotel Management
Apr 21, 2017 by Diana A, Hotel Management
Thank you so much for your comment Martha. We are very pleased to hear that you enjoyed your stay with us. We hope you visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Panama Canal and Miraflores locks

Posted Mar 26, 2017
Pros: Clean room. OK for the price.
Cons: Good value for price. Most important is room cleanliness. Need to be crystal clear in its advertising that there in no real view of canal.
Location: Tremendous visit to the Miraflores locks. Hotel would probably gain by being more active towards Panama Panal tourists.
Very convenient for visiting the Miraflores locks. Also just a short Uber ride to the old town. Will stay there again if I come to town.
Comment from Hotel Management
Mar 27, 2017 by ArangoD, Hotel Management
Thank you so much for your comments Geir. We are pleased to hear that you enjoyed your stay with us. We hope you visit us again.
3 out of 5
by A verified traveler

Nice building and view, but poor customer service

Posted Mar 9, 2017
Pros: was clean and nice buffet
Cons: Staff attitude adjustment
Location: Decent view of the Panama Canal
I am sitting here at the Country Inn and Suits Amador. I have stayed here at least 30 times and never had a issue. From early check in to late check out, never a issue. First, let me explain, I am a seasoned traveler. I travel by motorcycle a lot in Mexico, Central and South America and have stayed in a lot of interesting places. I am not a high end customer and prefer a thatched hut to a fancy restaurant anytime. I more than most know things are different in other countries and you must be able to adapt to them. As for the Holiday Inn.........they need some practice on communication and people skills. My family arrived from Canada, well after the check in time, at around 4:15. After a long day of traveling they were told that their rooms were not ready and will not be ready for a while as they allowed the last people a late check out. At almost 6 they were given the rooms. They did give them a free beer in the lobby while they waited. I flew in later from the peninsula and arrived about 6.30 as they were just settling in. Walls were paper thin it seemed, and everyone had a restless sleep listening to doors banging and people yelling, talking, singing and walking up and down the halls. Ok, next morning, let's eat and get outta here....... 3 of us walked down for breakfast while my wife got ready. We were ushered in and the nice lady waved her arm to the buffet and smiled. Honestly, it was a good buffet. I had a scoop of scrambled eggs and a yogurt and a coffee. The other two
Comment from Hotel Management
Mar 12, 2017 by Diana A, Hotel Management
Thank you for your review. I would like to start by apologizing for the inconvenience that your family experienced during their stay, as it is not common in our service. We will make sure to find out what happened and take the corrective measures to avoid having delays in giving the rooms out of the check in time. We are glad to hear that you enjoyed the breakfast at our Ship View Restaurant. We hope you give us a second chance to show you truly how are our service.
3 out of 5
Recommended
for Everyone
by A verified traveler from b

Room change

Posted Feb 12, 2017
I paid extra 4 a room overlooking the canal but it was damp, musty an smelly so they kindly moved me 2 a better room but it was at the back of hotel (only one they had left) an it was a nice room.....how ever I originaly have paid more for the canal view room so appreciate a refund of the difference in price please....thankyou.
Comment from Hotel Management
Feb 16, 2017 by ArangoD, Hotel Management
Thank you so much for your comments Traveler,B. We are really sorry for the inconvenience you have experienced during your stay. Sadly, you accepted the change of room, and since we were in high occupancy there was none other available. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
4 out of 5
by Darcy

Great attention from reception and staff. Gym sad.

Posted Jan 19, 2017 on Hotels
Sorry to say there is a strong smell of septic tank outside of the hotel
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
by A verified traveler

Liked it.

Posted Sep 3, 2016 on Hotels
One night stopover with view of locks. Great view, good room. very cold in public areas- too much aircon. Decent food and middle priced. A good place to stay for the canal, or Gamboa.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5 out of 5
Recommended
for Students
by A verified traveler from Aruba

Very comfy

Posted Aug 28, 2016
Pros: The view
Cons: More options in the room service
Location: Panama Canal and FSU
We booked a room to stay close to the university to arrange our papers , and it was a very pleasant stay . nothing that we can complain about , everything was ok . Breakfast was good , room service was served in a timely manner .
Comment from Hotel Management
Aug 30, 2016 by Diana A, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
3 out of 5
by Jeffrey from New York

Pretty boring place.

Posted Aug 20, 2016 on Hotels
Decent if you neeed a room in the Ciudad del Saber, but that's it. Limited restaurant. Gym equipment outdated and probably hazardous. Weak breakfast with nonexistent service. Most tables remain dirty all morning. Really should only stay here if you have to.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay . We assure that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
5 out of 5
by A verified traveler

Posted Jul 3, 2016 on Hotels
Rooms do not have a safe
Comment from Hotel Management
Jul 7, 2016 by Diana A, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room do not have a save. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
5 out of 5
by Jerilyn

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jul 4, 2016 by Diana A, Hotel Management
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.