Ratings based on 376 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from PR

when the staff is better than the GM

Posted Jan 26, 2017
I make my revervarion the same day I arrive. using Expedia - I am always traveling - Expedia give me a discount using points. I was happy - great deal !!! For some reason at the front desk -reservation don't appear - I show all evidence to theFront desk- the young gentleman was very nice and appears doing his best to help - in the other hand the GM don't show a sense of hospitality - he need a tourism super houst course - I wait more than 40 min. Thanks to God I was hungry and I get some suchi ( good by the way ) neer the front desk - At the end GM Ask me for my credit card to guarantee the room - at present I don't know if I was charge twice or not. I don't care giving credit card for incidentals. But the room was already pre paid. Any way in general Was not a good feeling - In the other hand to be honest for the price and location this hotel is a good deal if you are short in budget. Big room -clean hot water -good air condition - good breakfast So go to the hotel and pray you don't get my GM - and be patience with front desk service time
Comment from Hotel Management
Jan 30, 2017 by Hotel El Panamá, Hotel Management
Dear guest: Please receive our greetings and apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and our staff improvement. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, OH

Nice hotel close to everything.

Posted Dec 6, 2016
Pros: setting, pool, and the atmosphere
Cons: The breakfast buffet should be kept warm.
Location: Location is excellent. You can shop, take the metro to the mall, everything is within walking distance.P
We enjoyed the setting of the hotel. The employees were extremely helpful and pleasant. We could walk to everything plus the access to the metro.
Comment from Hotel Management
Dec 7, 2016 by HOTEL EL PANAMÁ, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
Dear customer: I would like thanks you for your participation. Please back soon. Regards,
3 out of 5
by A verified traveler

Posted Sep 10, 2016 on Orbitz
No cleaner, hair dry damage, coffe macker no work, no service cleaner, funiture dary, floor dury and look like a room that is no used long time. The room of this hotel is like 2 to 3 start.
Comment from Hotel Management
Sep 12, 2016 by Guest Service, Hotel Management
Dear Guest, in first place we would like to thank you for choosing us during your stay, and thank you for your honest coments. We are undergoing a series of maintenance processes in our rooms in order to offer better comodities to our customers, but we apologize for any inconvenience caused during your stay and invite you to give us an other chance the next time you visit Panama so we can provide you an experience you can remember.
5 out of 5
by Ricardo from San jose

Good hotel

Posted Jul 12, 2016 on Hotels
Kind attention
Comment from Hotel Management
Jul 15, 2016 by Xen, Hotel Management
Dear Ricardo: We would like to thank you for sharing your comments and reviews, please back son. Regards,
3 out of 5
by Alejandro from Panama

Ok but not comming back

Posted Jun 13, 2016 on Hotels
I will try to make a long story short Old hotel, rooms in good shape though, not enough towels, nor shampoo, need to ask for it every day. Room service took over 2 hours, need to say that Brevage and Food manager was very nice and solved situation nicely, chacl out was painfully slow
Comment from Hotel Management
Jun 21, 2016 by Xen, Hotel Management
Dear Alejandro Dear Alexander: We would like to thank your valuable time to describe your comments through these means. We offer our sincere apologies for any inconvenience during your stay with us. We are sharing with the beverage and food manager your positive feedback which is very grateful. We invite you to visit us again, please come back soon; we will be waiting for you. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, nice facility, tired rooms.

Posted Apr 12, 2016
Our experience was not bad, but the floors were dirty in our room and the bathroom faucet sprayed us every time we turned it on. The staff was very friendly and helpful and the grounds and facilities appeared well maintained.
Comment from Hotel Management
Feb 11, 2017 by Xen, Hotel Management
Dear guest: We would like to apologize for any inconveniences you experienced during your stay with us; additional we are grateful for the positive comments about staff service. We are working to be your best hosts. We wait you come back very soon
3 out of 5
by A verified traveler from

Big old hotel

Posted Apr 8, 2016 on Orbitz
Bad a/c first Room, leaking (water coming out everywhere) shower on second Room. Awesome restaurant, traditional pizzas.
Comment from Hotel Management
Apr 19, 2016 by Xen, Hotel Management
Dear Guest: We are glad you liked our meals at the restaurant, we are grateful for you recommendations about air condition; probably you will not find the same problem on your return. Please come back soon.
4 out of 5
by James

Posted Mar 27, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Xen, Hotel Management
Dear James: Grateful for your participation, please come back son.
4 out of 5
by A verified traveler

Posted Mar 25, 2016 on Hotels
Staff very helpful and pleasant. Comprehension of English often lacking---different answer from each person asked the same question. Refrigerator in room did Not work in spite of it being repaired. All in all though a good stay.
Comment from Hotel Management
Jun 4, 2016 by Xen, Hotel Management
Dear Guest We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations. Thanks a lot!