Definitely NOT 3.5 stars
Posted Jul 23, 2016
I am absolutely shocked that Expedia considers Hotel Montreal to be 3.5 stars. I don't have any issue staying at bare bones budget hotels, but it is completely misleading to assign this property such a high rating. The staff is quite rude, they never smile or greet the traveler. Upon arriving, there were two receptionists who were not attending to any other guests. They just talked among themselves for 10 minutes before even acknowledging my existence, and, as mentioned above, no smile, no greeting, they simply gave me the key without a single word. When I finally got to my room there were no towels. I called the receptionists and they said they would send the towels, but they never came, so I had to go out and find one of the cleaning staff to get the towels directly from her. The room was old, probably from the 1960s, and in poor maintenance. The toilet was broken (fixed it myself), and the air conditioner did not cool off the room enough. The small seat in the room was wobbly and upon sitting I nearly fell to the floor. The only positive was the fast WiFi in the room. Will definitely avoid this hotel in the future!