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When we arrived at the property carrying our luggage from a 10 hour drive from the city, we had to open the front lobby door ourselves even though there were two employees at the lobby telling each other jokes.. staff not very friendly, each morning we had to say good morning first otherwise no saluting from them.
Roberto
Stayed 4 nights in Apr 2024
Response from reception. on Apr 8, 2024
Dear guestAfter making inquiries about your complaint, I want to tell you that the receptionist who received you at the reception asked you if you needed help with your suitcases, to which you responded no, You entered the Hotel like any other passenger since we do not have 24/7 valet service outside in a 26 room mountain hotel. You were constantly given information about tours and activities and with a lot of effort, we rearranged another passenger to extend your stay one more night. It seems you did not find any complaints in the rooms or our installations you had to comment on something. We do not understand this punctuation which does us great harm.The trip from Panama only takes at most 6 hours just to clarify this data for other passengers reading this not-so-nice comment.
Its on the stream and has balconies with chairs to sit and enjoy the sounds and breeze. Bathroom needs a little updating but overall very good. I will stay there again, it was very nice.
Christine
Stayed 2 nights in Feb 2024
Response from Hotel Valle del Río on Mar 19, 2024
Thank you for your feedback! We're delighted you enjoyed our creekside balconies and their serene ambiance. We look forward to welcoming you back for another enjoyable stay!
We had a great stay while exploring Boquete and with the creek that flows behind the hotel, a great spot to sit and listen to the water. Close enough to get to the restaurants. Great having a restaurant in the facility for those days you do not want to head out.
Guido
Stayed 2 nights in Feb 2024
Response from Hotel Valle del Río on Mar 19, 2024
Thank you for the great review! We're glad you enjoyed your stay and the peaceful creek behind the hotel. Hope to see you again soon!
6/10 Okay
MARCO
Traveled with family
Feb 18, 2024
Liked: Staff & service, amenities
It is a convenient hotel with a nice restaurant and patio. The property lacks maintenance. The pillows are old and thin. The AC smells like mold and leaks water. The towels need to be changed. The kids playground has damaged facilites that are dangerous. We’ve been visiting for years and we would love to come back when it is remodeled.
MARCO
Stayed 5 nights in Feb 2024
Response from Hotel Valle del Rio on Feb 20, 2024
Thank you for your feedback. We apologize for any inconvenience caused. Regards!
very nice rooms, had one overlooking the small river with an outdoor patio, also overlooking the mountains, beautiful
the rooms was excellent, clean, large and comfortable with a TV! drove into town for dinner at the butcher shop resturant, very slow service but excellent steak and potatoe
a nice town, highly reccomend this hotel!
JERRY J
Stayed 1 night in Sep 2023
Response from Guest Services Hotel Valle del Rio on Sep 25, 2023
Hi Jerry thank you for choosing us for your stay in Boquete!We are glad you enjoyed the views and our beautiful town!Kind Regards
10/10 Excellent
Yuliya
Traveled with family and small children, Traveled with family
Cool hotel to stay with children. There's a playground with jump place and different table games on the site. The room has a small kitchenette with coffee maker and refrigerator and table. It's very confortable and spacious and you have a balcony to spend your time enjoying a mountain or river view. If I go to Boquete again, I'll stay in this hotel again.
Yuliya
Response from Hotel Valle Del Río on Aug 15, 2023
Thank you for choosing us! We hope you come back to visit us soon. Kind Regards from Boquete
The room was very comfortable and clean, and it actually looked like it did in the photos. :-). Also the location was excellent I could see a stream from my balcony, and @ a 7-10 min walk to town center.
Kate
Stayed 6 nights in Jun 2023
Response from Guest Services Hotel Valle del Rio on Jun 13, 2023
Hello Kate! Thank you for choosing us for your Boquete adventures!We are glad you had a great time and a comfortable stay. Safe travels, and come back soon!
10/10 Excellent
Christian
Apr 28, 2023
Christian
Stayed 1 night in Apr 2023
Response from Guest Services Hotel Valle del Rio on May 18, 2023
Thank you for choosing us we are glad you had a nice stay!
8/10 Good
Elisabeth
Apr 20, 2023
Elisabeth
Stayed 3 nights in Apr 2023
Response from Guest Services Hotel Valle del Rio on May 18, 2023
Thank you for choosing us we are glad you had a nice stay!
Broken leg on fridge kept tipping, curtains not closing complete, morning check out at 8 am nobody there.. nobody at desk after 9 pm.. had to go to restaurant to get help
Rosalee
Stayed 4 nights in Mar 2023
Response from Guest Services Hotel Valle del Rio on Mar 27, 2023
Dear Rosalee thank you for your feedback. We will review your comment with our team to make improvements. Best,
8/10 Good
Thomas
Mar 21, 2023
Thomas
Stayed 4 nights in Mar 2023
Response from Servicio al huésped - Hotel Valle del Río on Mar 27, 2023
Gracias por dejar un comentario sobre su estadía. Esperamos que regrese pronto. Saludos desde Boquete.
Lead photo of the property does not do it justice. It's beautiful, especially the garden. The restaurant was also excellent. Nice laid back vibe.
Allison
Stayed 2 nights in Mar 2023
Response from Guest Services - Hotel Valle del Río on Mar 27, 2023
Thank you for taking the time to leave a review for us and for your kind words! we are glad you had a wonderful experience staying with us. Come back soon!Best,
8/10 Good
Patrick, West New York
Traveled with partner
Jan 9, 2023
Liked: Cleanliness, amenities
Mountain setting close to the village.
Patrick
Stayed 1 night in Jan 2023
Response from Guest Services Hotel Valle del Rio on Jan 16, 2023
Thank you for taking the time to leave a review for us!We are glad you were able to enjoy the natural setting that surrounds the hotel. Regards
The setting is wonderful. Alongside a small river with views of the mountain behind. There were coffee trees climbing up the mountain and orchids along the stream. The rooms were spacious and well maintained. This has become our go to place in Boquete.
Edwin
Stayed 2 nights in Jun 2022
Response from Guest Services Hotel Valle del Río on Jun 30, 2022
Thanks, Edwin! It is our pleasure to host you!
6/10 Okay
Mario
Traveled with family
Jun 20, 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no wifi on the rooms.
The fan made a squeking noise.
The AC was not working properly.
The phone did not work at all.
You could hear the next room noises, very clear.
Mario
Stayed 3 nights in Jun 2022
Response from Guest Services Hotel Valle del Río on Jun 22, 2022
Hi Mario, we are sorry for the inconvenience during your stay.
Unfortunately, the local phone and internet company had an extensive fiber optic outage during the days of your stay that started in the neighboring province of Veraguas all the way to Chiriqui where we are located.
The A/C for the room where you stayed has been recently changed, we will reach out to our maintenance team to double check everything is ok with it.
Thanks for your feedback.
Kind Regards,
The staff was very nice and friendly. The cleaning staff did a decent job cleaning the room. But, one really doesn't know how a hotel is until they stay there for a while. I stayed Valley Del Rio hotel for a week and a half at this hotel. The walls in between the rooms are "paper thin". A person can hear everything that is going on in the adjacent room or in a room few doors down the hall. Also, the fire alarm kept on going off almost every night. Needless to say, I didn't get hardly any sleep while I stayed at the Valley Del Rio hotel.
Irene
Stayed 12 nights in Apr 2022
Response from Guest Services Hotel Valle del Río on Apr 24, 2022
Dear Irene,
We are sorry your expectations were not met during your stay.
Your feedback is very important to us and it will be taken into consideration to continue improving our services.
Kind Regards,
Just far enough away from the busy, connected downtown area. Overwhelming green areas, very picturesque and quiet.
Excellent restaurant and menu. Would definitely stay again.
Michael
Stayed 3 nights in Mar 2022
Response from Guest Services Hotel Valle del Río on Mar 19, 2022
Dear Michael it was a pleasure hosting you at Valle del Rio!
We are glad you had a relaxing stay and we cant wait to have you back at the hotel.
Saludos from Boquete
10/10 Excellent
Ruben
Mar 8, 2022
Ruben
Stayed 1 night in Mar 2022
6/10 Okay
Toya
Mar 3, 2022
Liked: Cleanliness, room comfort
dated hotel
the hotel seems dated....had an old iPhone charger without an adapter for newer models..I think it was an iPhone 1 type clock charger....the alarm clock went off at midnight...couldn't turn it off..had to unplug it. The bed was comfortable with a nice blanket..it gets cold at night and I had to turn off the A/C. Took a while to figure out the TV, none of the housekeepers seemed to know how to make it work, but after 1/2 hour or so I did find an English Channel ( it was on Spanish" Peppa pig", when I turned it on and we couldn't get rid of it for a while. On line photos make it look very nice..not exactly my experience.
Toya
Stayed 1 night in Feb 2022
Response from Owner on Mar 4, 2022
Dear Toya
with all due respect, This is a mountain hotel and is decorated accordingly but as u said you slept quite comfortably in a very clean room.
we do not have iPhone chargers in our rooms what we do have ie an alarm clock that happens to have an iPhone charger, technology changes fast and we can not keep up with all the models of phones there is in the market but our night lamps have USB connectors for you to connect your cable and charge your phone.
Our TV has a regular remote sorry you could not figure it out. Pictures of the rooms were recently taken after we painted the rooms 6 months ago.
sorry, you were cold the AC is there for guests who feel warm.
I was beautiful! super clean and comfortable. the garden was gorgeous. One of the cleaning ladies was extremely helpful when we couldnt figure out the coffe machine. nighttime front desk was friendly and extremely helpful. I will come back to this hotel.
Ayleen
Stayed 1 night in Jan 2022
Response from Guest Services Hotel Valle del Río on Feb 7, 2022
Thank you for choosing us Mrs. Ayleen, we are glad you had a comfortable stay with us. We look forward to your next visit.
Regards,
The people everywhere here are great. The restaurant and the atmosphere on the porch are amazing! The room was well appointed and roomy with a nice patio overlooking the stream. Everything perfect except the walls are a little thin and there were outdoor noises from next door through much of the night.
Lawrence
Stayed 2 nights in Jan 2022
Response from Guest Services Hotel Valle del Río on Feb 7, 2022
Thank you for your kind words and feedback, we are glad you had an overall great stay with us.
Regards,
Where to start... this hotel claims to be the only hotel in Boquete with AC in all rooms - this is a flat out lie, my room didn't have AC - and I wish it had because the room was stuffy and hot.
Food in the restaurant is inedible, and that's not an exaggeration. Very odd given that Boquete actually has some of the best food in Panama.
Wifi simply doesn't reach the rooms and isn't usable at all. Complaining about it did no good as all the receptionist had to say was "correct, correct, correct".
Laundry prices are obscene. Also, the policy of charging you $10 if you lose the room key - which is the typical plastic room key you get everywhere - is unbelievable and something I had never seen before.
The safe kept on malfunctioning, which is an issue when the maid leaves your 1st story room balcony completely open when she's done.
When power goes out, their generator sounds like a 747 is revving its engine inside your ears.
Yotam
Stayed 3 nights in Dec 2021
Response from Ofer Hasky, Owner on Jan 5, 2022
With all due respect I want to answer your claims one by one: The Air condition is located on the wall, there is no way to miss it.
About the restaurant, It is very odd to criticize a kitchen that you did not try, in the time you spend with us you had an American breakfast which you left nothing on the plate, a papaya juice, a hamburger with fries that you ate in you room leaving an empty plate and 2 Balboa Beers.
Wifi in Boquete I limited and everybody knows that when there is so much wind like in this season the wifi does not work and the receptionist showed you that the internet for the rooms from Tigo the provider was down but gave you an option to use the other one we have from another provider in the lobby which you declined.
we have checked the safe in your room and is working properly. And for your information, we are the only Hotel in Boquete with a generator.
I do not know the reason for such a bad review but you are welcome to visit us in the future.
Have a great new year.
This property needs maintenance and improvement. Staff is serviceable and the restaurant is very good.
Michael
Stayed 1 night in Dec 2021
Response from Guest Services Hotel Valle del Río on Dec 22, 2021
Dear Mr. Michael we are sorry we were unable to meet your expectations and apologize for any inconveniences. We will review and raise your concerns with all our team.
Kind Regards
10/10 Excellent
Roberto
Nov 2, 2021
Roberto
Stayed 1 night in Nov 2021
Response from Servicio al huésped Hotel Valle del Río on Apr 3, 2022