2 restaurants, breakfast served

Reviews of Playa Tortuga Hotel Beach And Resort

4 out of 5
Playa Tortuga Hotel Beach And Resort
Camino A Playa Bluff Y P Creek, Bocas del Toro, Bocas del Toro

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 440 reviews" "
Rating 8 - Good. 153 out of 440 reviews" "
Rating 6 - Okay. 85 out of 440 reviews" "
Rating 4 - Poor. 53 out of 440 reviews" "
Rating 2 - Terrible. 20 out of 440 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very large room. A couch and TV at the entrance and a big king size bed with a lovely balcony overlooking the ocean in a separate room. The bed was super comfy. The pool is large, clean and warm.
Stayed 3 nights in Feb 2024
Response from FRONT DESK on Mar 8, 2024
Thank you very much for your comments, and that you enjoyed your stay at the hotel.

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was very good, lots of variety. The hotel was good for our 2 night stay. The staff was very helpful and gracious.
Stayed 2 nights in Feb 2024
Response from FRONT DESK on Feb 14, 2024
Thank you very much for your comments, and that you enjoyed your stay with us.Greetings

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot friendly staff!!
Stayed 3 nights in Jan 2024
Response from FRONT DESK on Feb 3, 2024
Muchas Gracias por su comentario, y me alegra mucho que haya disfrutado su estancia en nuestro hotel. Esperemos verlo pronto Saludos

6/10 Okay

Judson

Traveled with family
Liked: Cleanliness
The hotel has a great location but it is very much in need of an update. I was also told it is for sale which is why nothing is being done. The breakfast is horrible and the food was very inconsistent. The ladies at the front desk were very helpful and friendly.
Stayed 3 nights in Jan 2024
Response from FRONT DESK on Jan 13, 2024
Thanks for your comments,The hotel is not for sale, I don't know who gave you that information. But we are working on the restructuring of the hotel.Greetings

4/10 Poor

Maritzel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am sure at one point in time, this was an A rated resort. It is very obvious that the property has not been kept up since it opened. The curtain in my room was torn, sliding glass in bathroom did not work and was falling apart, every time I showered it flooded, the furniture was old, discolored, and falling apart, the grass was unkept, weeds were even growing in the sand. I could go on and on. However, I will say that the staff and the food was the best thing about this property.
Stayed 2 nights in Jun 2023
Response from Yeniffer Serracín. on Jul 23, 2023
Hi Ms Maritzel, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude. Kindest Regards,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Such an amazing place to stay! The staff were incredibly friendly and our room was so comfortable. The location is perfect with great beach access.
Stayed 2 nights in Jun 2023
Response from Yeniffer Serracín. on Jun 7, 2023
Dear Mrs. JenniferWe are so happy to hear that you enjoyed your stay with us, and that our rooms, location and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.Many regards,

8/10 Good

michael

Traveled with family
Liked: Staff & service, room comfort
They have a problem with the water
Stayed 4 nights in Apr 2023
Response from Yeniffer Serracín. on Apr 18, 2023
Hi Mr. Michael, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly, the water pressuare is unfortunately a big problem in the island. Please do not hesitate to contact us if you ever return tu Isla Colon.Kind regards,

10/10 Excellent

Aurora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed
Stayed 4 nights in Apr 2023
Response from Yeniffer Serracín. on Apr 18, 2023
Hi Mrs. Aurora Thank you for offering up this feedback, and I’m happy to hear you found our beds particularly comfortable. If you ever return to the area and are in need of another comfortable night’s sleep, Our team and I would be honoured to host you againKindest regard,

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpfull
Stayed 9 nights in Mar 2023
Response from Yeniffer Serracín. on Apr 18, 2023
Thank you so much for taking the time to post a review, Mr. Geoffrey!We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlight. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, Thanks again!

8/10 Good

Claudia

Traveled with group
Liked: Cleanliness
Great please to rest and good amenities.
Stayed 3 nights in Mar 2023
Response from Yeniffer Serracín. on Apr 20, 2023
Hi Mrs. Claudia, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.

2/10 Terrible

Ameth

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service
We understand that as any resort they had safety policies but having 4 small kids and being unable to stay all together in the same room is ridiculous. I stayed in this resort many times for years and they couldnt fix anything to acomodate my kids leaving me to the search of a new place to stay with them. I hope they return to their old management or do something different because I could never ever return to this hotel and I would never ever recommend anybody to stay there. Im sure Im not the only one who has something to say about it.I would rather stay on the street if it was my only option. very very dissapointed
Response from Bruno Arcia (General Manager) on Jan 8, 2023
Dear Ameth, Thank you for sharing your recent experience with us. After reviewing and consulting with the front desk staff I got inform you requested a single room with 4 teenagers (ages between 10-15) and 2 adults. Unfortunately, our hotel do not have the capability to serve 6 in a single room as alternative a second room (connecting) was offered to keep you all together as desired, but the offer was declined. The max capacity of the rooms is measured to guarantee the comfort and safety of all guests. I hope you understand, and we strongly recommend to reserve at least two rooms in the future and we would do our best to set you on one of our connecting rooms designed for family and friends that wish to be all together so you can keep your family onside.

10/10 Excellent

John, Largo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very big, the staff are extremely friendly and helpful, overall it was clean and if you needed help with a problem it was taken care of. The food was okay and they will try to accommodate any wishes you might have, the downside was the food might not be as hot by the time you get it at your table. Would I come back yes but not at any holiday time as it might get to noisy and as this hotel is very big a lot of guests.
Stayed 3 nights in Jun 2022

2/10 Terrible

Antonio

Traveled with family
Disliked: Staff & service, amenities
the menu provided was substandard, the fact that we added breakfast and dinner included in our packages should not mean that the menu should be less than the actual menu.
Stayed 2 nights in May 2022
Response from jleason on Jun 22, 2022
Mr. Antonio we do aprecciate your feedback, it will help us to make the corrections providing a best clear information about meal plans offered, please let us offer our apologizes for any inconvenience.

8/10 Good

Justin

Stayed 3 nights in May 2022
Response from jleason on May 29, 2022
Agradecemos su elección y esperamos recibirle pronto

10/10 Excellent

Teri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. We felt taken care of and were helped at every turn. The hotel had what we needed, but it was the staff that made it special, specifically the help from the front desk.
Stayed 3 nights in Apr 2022
Response from jleason on May 9, 2022
Thanks for your feedback, it will be sharing with the staff. Hope to welcoming you back soon.

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff.
Stayed 1 night in Apr 2022
Response from FD on Apr 19, 2022
Mr. Jeffrey thanks so much for your feedback, we´ll share it with our staff

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great home basis for all the activities Bocas has to offer. Pool was great as was all the toys / balls / kayaks they had complimentary. Food was good, not great, but I would recommend this place and their friendly/helpful staff. It was great for our family vacation.
Stayed 4 nights in Mar 2022
Response from jleason on Apr 5, 2022
Dear Mr. Daniel we appreciate your feedback and thanks for select us during your visit to Bocas

4/10 Poor

Matias

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The water had a lot of chlorine. One of my kids could barely breath after taking a shower and the rest of us had itchy eyes. One we complained at the front desk they merely shrugged their shoulders saying that it was the city's fault, without a hint of sympathy nor look for a solution or alternative (i.e. shower somewhere else).
Stayed 1 night in Mar 2022
Response from Jleason on Mar 21, 2022
Dear Mr. Matias our water supply comes from the government services, for big hotels like this we need to use reserves tanks and supply bombs but we don't use chemicals, in our houses in down town we do have same issues and as the hotel did make a complain to the water supplies government agency, what we tried to do to fix this was changing the tanks and not using the direct supply from the water pipes but unfortunately if we use the reserves need to use the direct supply, we are so sorry if we provide a non sympathy perception, but our maintenance department tried hardly to rotate and check per hour how the waters comes(sometimes comes dirty an manually they runs the back wash filters until water comes clear to the rooms, runs oxigen manually to the reserve trying to low the power of the chlorine smells that arrives to the hotel), we are so sorry once and again to don't be helpful and thanks for share with us the information, we will send a letter to all our guest explaining all things involved when some event like this happen and Al the efforts we do to try to fix the situation and we will take care about how the front desk dedicate to explains the guest with all the carings they deserve. Thank you so much for your feedback it's a enormous help

2/10 Terrible

Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NO WAY - not a 4 stars *** a scam***
So much to say... just negative about everything but the staff. Smell in the room, awfull. Cleanliness, noway. Room old and broken= . AC don't work properly . A door is about to fall on your toes . The odor of moisture doesn't gain your trust!! . The safe? Don't work. . The pool. So much birds feecies, not sure into what kind of water you are swimming. . Breakfast - very under standard . The rooms are always annexed to another, but the door between the rooms is not tight at all, so you hear whatever is going on in the other room, including very late chatting and laughing . 4 stars hotel? no way!!! it doesn't encounter a 1 star... . staff is comprehensive and helpful
Mold all around the shower area. Doors so dirty.
The mirror is spotted and reflects the general condition of the Hotel.
The floor, dirty and worn out.
The door on the left side is about to fall off it anchors.
Stayed 4 nights in Mar 2022
Response from jleason on Apr 5, 2022
Please allow us to give the thanks for your feedback we´ll share your opinion to all our staff as an empowerment and motivation to keep doing the best and we offer our sincere apologies for the inconviniences,

6/10 Okay

Linh

Traveled with family
The view and the pool is beautiful. Staff didn't see too friendly. The first night, we were trying to rest up at 8 PM. Next door, a man was renovating and scraping away with a screeching sounds. My husband told him to stop and he still continue. We called the front desk and they said they will tell him to stop, he didn't. By 9 PM, my husband came out and broke out in broken English and firmly told him to stop making the scraping and screeching sounds. I would not book at this hotel again.
Stayed 3 nights in Mar 2022
Response from jleason on Apr 5, 2022
We offer our sincere apologizes for the inconviniences and for shar with us this situation, it Will be sharing with the staff to activate the comun sense; guest don´t deserve to be disturbing in their relaxing time, we are so sorry for tarnish the image of the hospitality in your eyes.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe, Dirty but Nice Staff.
This was a rundown hotel. No wifi. Dirty rooms and very smelly. Then to make it worse, there is a sign that says don't swim where there are buoy's. There were none and I swam. There was a ROCK WALL under the water and I had a very serious accident. The staff said i was the THIRD person that happened to recently and that the buoy goes out to see. They said they would replace it but never did. When I checked in, I was given the instructions for dinner as we had all inclusive. I was told only the adults get certain foods but we paid all inclusive for 4. On the second day the manager apologized and said that was an error but the night before we did not have enough food for our family. The staff were super nice and tried to help us in many ways. And they did. But the grounds are not kept up and the pool is dirty. What can the nice staff do with such conditions. I felt terrible for that. The light switches were filthy and the floors dirty and stained. We got bites from bed bugs. The pool is murky every day despite a nice man trying to clean it out each morning. There are no tours but the staff did go out of their way to help us arrange a boat tour and taxi to town. This hotel is very rundown and very dangerous. The only thing that stood out as good was the nice manager, the great front desk staff, the restaurant server and bartender were also very kind as were the two ladies who helped to clean up my face. But I would not stay here.
Stayed 3 nights in Feb 2022
Response from jleason on Apr 5, 2022
We are so sorry for the bad experience and appreciate your feedback.

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk lady hates her job and it shows.
Stayed 2 nights in Feb 2022
Response from jleason on Apr 5, 2022
Dear Mr. George could you please be so kind and share with us what was the problem? it Will help us to make the corrections direct to the situation with the front desk staff; it Will be very helpfull

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem,close to everything but just far enough away. Great bed,cold AC,hot shower.breakfast was included and was great.staff was friendly and helpful.when I return to Bocas this is where I will stay
Stayed 3 nights in Jan 2022
Response from jleason on Feb 8, 2022
Dearest Mr. Daniel thank you so much for your feedback, we Will be waiting for your returning son.

10/10 Excellent

IRVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay Here
The staff was friendly and helpful. In fact, during my check-in, the hotel staff caught that I had already paid for my entire stay. It was nice to avoid dealing with paperwork if this had been charged incorrectly. I loved the free breakfast as they always had a variety of different foods. And the breakfast was good. Most importantly, breakfast was available early and late mornings to accommodate different schedules. I also enjoyed the short walk on the pier to the outdoor restaurant area. It's relaxing to watch the waves and view. The hotel also had several pools that appeared clean and inviting although I didn't jump in. Here's another plus, each room had 2 chairs on the patio. It was nice sitting out either early morning or late evening just to hear the waves lapping. Kudos to the team because there are room numbers outside each room visible from the outside. Numbers on the outside will keep you from entering the wrong room! Although the room I was in could've used some updating, I'd stay here again. Why? The rooms were clean, comfortable, and the staff was excellent! The hotel is close enough to walk to downtown. However, I believe most of us just hailed a taxi or van. Hope your stay here is also enjoyable.
Stayed 4 nights in Dec 2021
Response from Jleason on Dec 28, 2021
MS. Patricia thank you very much for your feedback, but the most important think is how greatful we are for your decision chosen our hotel during your stay in Bocas del Toro, we appreciate too much your help during this hard situation. On the name of our staff and family we wish you the best for next year 2022 and blessings for your kive

8/10 Good

Maryna

Traveled with family
Liked: Staff & service
The hosts were amiable and attentive. The hotel structure is aged and needs upgrading but is up-kept. Masks were compulsory in the breakfast area. Breakfast had a good variety: fruit, cereal, traditional dishes, cheese, tea, coffee, juices. The pools were relatively clean. The beach was nice to walk on but unsuitable for swimming due to the restaurant structure. The environment was family friendly. There was not additional entertainment, such as music for dancing, shows, games, etc. Taxi cost $2 per person to travel to and from the hotel.
Stayed 2 nights in Dec 2021
Response from Jleason on Dec 26, 2021
Dear Ms. Maryna we do appreciate your feedback to help us to be much better, we wish you the best and happiness for the new year 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating. Place looks clean and well maintained.
Stayed 1 night in Aug 2021
Response from jleason on Aug 19, 2021
Dear guest thanks for your feedback and the selection of Playa Tortuga during your stay in Colon Island, we are at your service.

10/10 Excellent

Jorge

Stayed 3 nights in Jul 2021

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jleason on Aug 11, 2021
Sr. Mario agradecemos su retroalimentación y preferencia que nos permite estar aquí para servirle.

6/10 Okay

Scott

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfortable rooms with good WiFi, beds, AC. Pool was small but nice. Free breakfast was mediocre at best. Taxi ride to everything became very expensive. Recommend staying closer to Bocas town.
Stayed 3 nights in Jul 2021
Response from jleason on Aug 7, 2021
Dear guest thank you so much for your feedback

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay, the pool is incredible!
Stayed 1 night in Jul 2021
Response from Playa Tortuga Staff on Jul 15, 2021
Dearest guest we aprecciate your feedback and we are so grateful for decide to stay with us during your visit to Bocas Colon Island; your are the first and the best reason because we still here. Blessings.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here to food was good and they were cleaning all day and our AC worked very very well.
Stayed 2 nights in Jun 2021
Response from Jleason on Jun 29, 2021
Dearest guest we do aprecciate your feedback

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo para vacaciones en familia
Playa Tortuga es un hotel estupendo para pasar unas vacaciones en familia, el servicio es excelente y las instalaciones muy completas. Son muy cuidadosos con las medidas de bioseguridad y la higiene del hotel. Se los recomiendo!
Stayed 4 nights in Jun 2021
Response from jleason on Aug 19, 2021
Apreciada Srta. Alejandra agradecemos de corazón su retroalimentación y recomendación pública que nos permite poder servirle. Esperamos recibirle de nuevo pronto.

8/10 Good

Gerardo

Traveled with family
This place is not as great as the pictures. But everything was ok
Stayed 3 nights in Jun 2021
Response from jleason on Jun 15, 2021
Dearest Mr. Gerardo thanks for your feedback our staff are making the best effort to make the things much better. Thank you so much for giving us the opportunity for serve you.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from jleason on Mar 18, 2020
We do appreciate your feedback and thank you very much to select us during your visit to Bocas del Toro. Regards,

10/10 Excellent

Juanita j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Jleason on Mar 18, 2020
Agradecemos nos haya preferido durante su visita a Bocas del Toro, apreciaremos mucho nos comparta su experiencia. Muchas gracias!

8/10 Good

Dan, Wisconsin, USA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was beautiful and the resort was well kept. The rooms do not have a refrigerator and there are no ice machines but it can be obtained from the bars at the resort.
Stayed 5 nights in Mar 2020
Response from Jleason on Mar 18, 2020
Thanks for select us as your home during your visit to Bocas del Toro, we are very thankful to receiving your feedback. Regards,

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good value. I think for the culture it is good service. The front desk went above and beyond. It's a little dated, but I noticed improvements from 2019 to 2020 stay.
Stayed 1 night in Feb 2020
Response from jleason on Mar 5, 2020
Dear guest, thank you very much for your feedback and appreciation, your opinion is very valuable for our team; We thank you for choosing us during your visit to Bocas del Toro and we look forward to receiving you again in this " your house"

6/10 Okay

Amanda, Washington DC

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is very dated and remote. It’s a nice place for families perhaps. the rooms are very dated but the ocean view is very nice with the birds and jungle.
Stayed 2 nights in Feb 2020
Response from Jleason on Mar 5, 2020
Dear guest, thank you very much for your feedback and appreciation, your opinion is very valuable for our team; We thank you for choosing us during your visit to Bocas del Toro and we look forward to receiving you again in this " your house"

6/10 Okay

Brent

Traveled with group
Liked: Room comfort
The resort was nice, the whole place needs to update the flooring and a fresh paint job. The staff are friendly but not a lot of initiative. I sat at the pool asked for a menu and no one ever comes back to take the order, I end up ordering at the bar
Stayed 4 nights in Feb 2020
Response from Jleason on Feb 19, 2020
Mr.Brent thank you so much for share with us your experience, we are taking it in consideration to fix it and you be very helpful. Thanks for select us during your visit to Bocas del Toro,

8/10 Good

Robert, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the balcony and pool. Balcony would be nicer if it had a small table with the chairs and a small privacy wall between balconies. Staff at the pier restaurant were not that friendly. Shower water pressure was up and down and hot and cold water changed.
Stayed 4 nights in Feb 2020
Response from Jleason on Feb 19, 2020
Dear Mr. Robert thank you for select us during your visit to Bocas, your feedback is very helpful to fix the service problems we are presenting; we will work on the detailed facts you share. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from jleason on Feb 19, 2020
Dear guest we would like that you share with us your experience during your visit to Bocas del Toro. Regards,

10/10 Excellent

Mark, Wirral UK

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early morning and were allowed to check in to our room on arrival.
Stayed 2 nights in Jan 2020
Response from Jleason on Feb 19, 2020
Dear Mr. Mark thanks for share your experience with us and for selecting Playa Tortuga during your visit to Bocas del Toro. Regards,

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Very nice and clean hotel with great service very helpful staff
Stayed 3 nights in Jan 2020
Response from Jleason on Feb 19, 2020
Mr. Charles thanks for selecting Playa Tortuga during your visit to Bocas, we do appreciate the comments you share. Regards,

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Bleh...
Probably the best place near bocas town but that doesn’t say much. Good for kids because of pools.
Stayed 1 night in Jan 2020
Response from jleason on Feb 19, 2020
Thanks for selecting Playa Tortuga during your visit to Bocas del Toro, we do appreciate your feedback. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2020
Response from jleason on Jan 7, 2020
Agradeceríamos su fina atención en compartirnos su experiencia durante su visita a Bocas del Toro en ésta su casa.

6/10 Okay

Garry

Stayed 3 nights in Dec 2019
Response from jleason on Jan 7, 2020
Apreciado huésped agradecemos sus comentarios y recomendaciones, serán compartidas con el personal a cargo para que podamos tomar medidas correctivas en nuestras debilidades que nos empoderan con su retroalimentación. Les deseamos un 2020 lleno de prosperidad

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The staff was great. My room had just a trickle of hot water so be prepared for warm showers at best. Mostly cool showers though. No refrigerator or coffee maker in the room which is a huge downer. Air conditioning worked like a champ though!
Stayed 1 night in Oct 2019

8/10 Good

Costatravelr, COsta rica

Traveled with group, Business traveler
Liked: Cleanliness, amenities
We went for 3 days and stayed for 12 days. 1. Is about 5 mins tax drive to town 2. The beach is very private and clean 3. The food is great 4. Internet is faster them must place in the US 5. Breakfast was very basic 6. Rooms were always clean and ok
Stayed 2 nights in Sep 2019