Get an overview of this hotel4-star hotel with 3 restaurants and full-service spa

Location

Located in the heart of Bella Vista, this spa hotel is 0.1 mi (0.1 km) from Panama Divers PADI Dive Resort and 2.8 mi (4.4 km) from Metropolitan Cathedral of Panama. Canopy Tower and National Shrine of the Heart of Mary are also within 10 minutes.

Hotel Features

3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 644 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, refrigerators, and flat-screen TVs.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, RIU Plaza Panama features an outdoor pool and a spa tub. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. 23 meeting rooms are available. This business-friendly hotel also offers a fitness center, a sauna, and a terrace. Onsite parking is available (surcharge).

  • 24-hour front desk 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Fitness facilities 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Total number of rooms - 644 
  • Laundry facilities 
  • Number of floors - 34 
  • Valet parking (surcharge) 
  • Terrace 
  • Poolside bar 
  • Luggage storage 
  • Number of meeting rooms - 23 
  • Snack bar/deli 
  • Number of restaurants - 3 
  • Pool sun loungers 
  • Sauna 
  • Number of buildings/towers - 1 
  • Spa tub 
  • Outdoor pool 
  • Elevator/lift 
  • Pool umbrellas 
  • Spa treatment room(s) 
  • Meeting rooms 23 
  • Year Built 2010 
  • Shopping on site 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Snack bar/deli  
  • Laundry facilities  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Soundproofed rooms 
  • Phone 
  • Refrigerator 
  • Coffee/tea maker 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • Shower/tub combination 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Dial-up Internet access (surcharge) 
  • Daily housekeeping 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • iPod docking station 
  • Satellite TV service 
  • Flat-panel TV 

Where to Eat

Buffet breakfasts are available for a surcharge.

Arts - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch.

Prisma - This restaurant serves breakfast and lunch.

Tastes - This restaurant specializes in fusion cuisine and serves dinner only.

Studio 50 Lobby Bar - This bar specializes in sushi.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Ecotours nearby 
  • Golf lessons available nearby 

Spa Services

Renova Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Hot stone massage 
  • Deep tissue massage 
  • Reflexology 
  • Sports massage 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Minimum Spring Break check-in age is 20 years old.

No rollaway/extra beds available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Valet parking fee: PAB 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Riu Panama Plaza
  • Hotel Riu Plaza Panama
  • Riu Hotel Panama Plaza
  • Riu Panama Plaza
  • Riu Plaza Panama
  • Hotel Riu Plaza Panama Panama City
  • RIU Plaza Panama Hotel

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
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Love it! Very nice service.wonderful people!,

4 out of 5
by
Posted Feb 18, 2017
Like bartenders are the best, like beautiful beach,restaurant but didn't like waiting 1 1/2 at the steak restaurant, didn't like that they only have one kind of beer the Balboa got me sick ... what about Panama light ,soberana,or atlas lught??? Everything else was perfect to me and my friend ..
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First Class Hotel

5 out of 5
by from Peterborough, UK
Posted Feb 8, 2017
A great hotel with fabulous facilities and very pleasant staff. Ideally located.
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Perfect location

5 out of 5
by from Greensboro GA
Posted Feb 6, 2017
Pros: Nice facility, well located, great staff, great breakfast
Location: few blocks from multicentro mall and the coastal belt, six blocks from the nearest subway, lots of close by eating choices, easy transportation
We went for business and pleasure and it was perfect for both. Great breakfast and pool. Terrific location. Staff very nice and accommodating. Had a room on floor 32 with a wonderful view to the north. We will come back!
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Noise

2 out of 5
by from new york
Posted Feb 4, 2017
Bad staff Horrible Rude Dismissive Hate it just will never stay there again
Comment from Hotel Management
Feb 10, 2017 by Online Reputation Manager
Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case these standards have not been appropriately fulfilled at some point. We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts. With our best we remain, Riu Plaza Panama Online Reputation Manager
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Nice hotel but reception unhelpful

3 out of 5
by from louisiana
Posted Jan 25, 2017
Reception area was unhelpful when I left and customer service could have been much better.
Comment from Hotel Management
Feb 10, 2017 by Online Reputation Manager
Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. The ethos of our staff training requires a helpful, friendly and very obliging service at any time. We will raise this issue with those responsible and figure out the problem so that it does not reoccur. We hope to see you again in RIU so that you can enjoy the quality, service and attention that define our hotels. With our best we remain, Riu Plaza Panama Online Reputation Manager
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Disappointing all around

2 out of 5
by from Boston, MA
Posted Jan 21, 2017
Pros: The breakfast was excellent. The staff was attentive at times at breakfast (and inattentive at other times).
Cons: See my experience above. It wouldn't take much to make this a class hotel...just a little more effort in customer service!
Location: Panama has sketchy parts for foreigners. This is mostly a good location but we didn't venture out without our cousin (Panama native) so n/a for this.
I had high hopes for this hotel, particularly after seeing that soccer teams from Central America were making this their home for the UNCAF Cup. It was a let down. Visually it's pretty nice...and that's more or less where it stops. The staff was hit or miss. Some really nice people and some who clearly didn't give a rip. Our shower had mold in it...alot of mold. Enough to make my wife squeemish. The bed sheets were never cleaned (we were there for 11 nights!). We had to call down for refills on our complimentary coffee and water every day because house cleaning did not refill them for us. We had to ask for towels a few nights. The room key stopped working every time we went into a store...which meant that we had to have it replaced 7 out of 11 nights...almost always an inconvenience. The couch was very uncomfortable...slanted downward so it felt like you were falling off of it. The bed was nice but the pillows were as small as I've ever seen...about 8 inches in width...so it could give your head support but not your neck/shoulders. I made complaints to Riu during my stay but it fell on deaf ears. In fact, every time we got a new room key they had issues linking our room to our name. It was apparently under some other guys name...for 11 nights! Frustrating. Also, tipping is optional and not expected in Panama yet alot of the staff were clearly targeting us for tips (estranjero bias). Overall our stay here was quite frustrating.
Comment from Hotel Management
Feb 10, 2017 by Online Reputation Manager
Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay. It is our policy to ensure that we always exceed our guests’ expectations and sadly we were unable to do the same for you. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope to see you again in RIU so that you can enjoy the quality, service and attention that define our hotels. With our best we remain, Riu Plaza Panama Online Reputation Manager
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One of the best choices in Panama City

4 out of 5
by from Bogota D.C., Colombia
Posted Jan 21, 2017
Hotel is very well located, across the street is Soho Mall and is about 5 minutes away from Multiplaza Pacific Mall. Room is very comfortable, well decorated and have great views of the city. It is one of my top three choices in Panama City.
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Hotel with sad enviroment

3 out of 5
by from Miami
Posted Jan 17, 2017
The hotel the first day charged me 150$ more and nobody told me about that. The evironment is sad and few facilities compare to the size of the hotel.
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2 out of 5
by from Miami Florida
Posted Jan 14, 2017
Pros: No comment
Cons: let some other figurate
Ask for a glass of Water and inside was cockroach housekeeping terrible very bad experience
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Roaches, TV Did not work., mold, spider webs

1 out of 5
by
Posted Jan 11, 2017
Pros: location
Cons: Staff Cleanses
Location: The location is really good
Every time when my husband and I go to Panama, we chose this hotel because its very convenient for my office location in Panama. Every time I have problems with my room, the previous time i attended this hotel, the bathroom above my room had a problem and in the middle of the night the staff advised me to change the room. Every time we arrive there is a strong smell of mold which may be hazardous for anyone who stays in this hotel..this last time the bathroom and the room was full of roaches. I have always brought these problems to the hotel staff and it always seems to get looked over without any solution in sight.
Comment from Hotel Management
Feb 10, 2017 by Online Reputation Manager
Dear guest, Thank you for choosing our hotel once again and for taking the time to share your experience with us. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well maintained. This includes the cleaning of the rooms and all our facilities on a daily basis. We regret that you left our resort with a different impression. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts. With our best we remain, Riu Plaza Panama Online Reputation Manager
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