Ratings based on 456 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota D.C., Colombia

One of the best choices in Panama City

Posted Jan 21, 2017
Hotel is very well located, across the street is Soho Mall and is about 5 minutes away from Multiplaza Pacific Mall. Room is very comfortable, well decorated and have great views of the city. It is one of my top three choices in Panama City.
2 out of 5
by A verified traveler from Miami Florida

Posted Jan 14, 2017
Pros: No comment
Cons: let some other figurate
Ask for a glass of Water and inside was cockroach housekeeping terrible very bad experience
1 out of 5
by A verified traveler

Roaches, TV Did not work., mold, spider webs

Posted Jan 11, 2017
Pros: location
Cons: Staff Cleanses
Location: The location is really good
Every time when my husband and I go to Panama, we chose this hotel because its very convenient for my office location in Panama. Every time I have problems with my room, the previous time i attended this hotel, the bathroom above my room had a problem and in the middle of the night the staff advised me to change the room. Every time we arrive there is a strong smell of mold which may be hazardous for anyone who stays in this hotel..this last time the bathroom and the room was full of roaches. I have always brought these problems to the hotel staff and it always seems to get looked over without any solution in sight.
3 out of 5
Recommended
for Everyone
by A verified traveler from Frederick CO

Close to shopping

Posted Dec 26, 2016
Reception staff was not at their friendliest when checking in. Seemed more interested in talking amongst each other. Getting drinks at the Ibiza bar was short of being OK. Very slow and although the room I formation folder showed them being opened at 10:30 they refused to served at that time saying they were not opened till 11. Very slow service. The one restaurant that I give 5 stars is the Sushi lounge. Very friendly and great service. Overall I would not mind staying there next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Dec 23, 2016
Centrally located to everything. Nice spacious rooms. Staff very friendly especially Mario at front desk who helped us out. Overall great stay will come back.
3 out of 5
by A verified traveler from Teran

Customer Services

Posted Dec 13, 2016
Pros: Breakfast is amazing. good food, they do have all you need in a very good taste.
Cons: Better Customer services stuff
Location: Location is good.
The Hotel Stuff, Needs FAIR HOUSING training: Me Being Spanish person from Venezuela , They were making sure if I was a current visitor, every time I went to the breakfast area, they check on me almost twice a day to see if I had the breakfast meal included in my reservation, but they didn't do that with the rest of the white or black looking visitors on the line. One of them made a comment of my family to make sure we don't bring more people to the table. I heard it, I want this comments gets to corporate or the manager and see my concerns. My Name is Renny Teran I did stay on Nov 02,2016 I also paid for an extra bed to my room they did charged me $115 and never added the infant bed, the reason was because my room was small for the bed they have. I lost the money because I wanted to have good vacation, in didn't want to have hard times but is unfair for me to pay for nothing my little brother slept with me in the same small bed while I paid $115 for the extra bed. I would like to hear from some of the manager or supervisor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2016
is a nice hotel close to everything good restaurant and ambient
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good option!!!

Posted Nov 28, 2016
Good location, good price and good facilities. Very good choise to go in Panamá
5 out of 5
Recommended
for Everyone
by A verified traveler from CR

Nice business hotel

Posted Nov 21, 2016
Nice stay, but I'm still wondering what were the vip amenities. I got the same service as everyone!
2 out of 5
by A verified traveler from US

Too crowded just overcrowded Too many groups

Posted Nov 16, 2016
Location: Too much traffic Too many groups Jams
Too crowded overcrowded Too many groups Just overcrowded
Comment from Hotel Management
Dec 16, 2016 by Online Reputation Manager, Hotel Management
Dear guest, Thank you very much for choosing our hotel and for taking the time to write a comment about your stay. As a service minded hotel chain we regret that you did not like the atmosphere in our hotel. The wellbeing of our guests is our main priority and our staff is working very hard in order to make every guest feel welcome. We hope you will choose to visit one of our RIU hotels again, and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts. With our best we remain, Riu Plaza Panama Online Reputation Manager