Reception area was unhelpful when I left and customer service could have been much better.
Comment from Hotel Management
Feb 10, 2017 by Online Reputation Manager, Hotel Management
Many thanks for sharing your experience with us. We appreciate the opportunity to respond.
The ethos of our staff training requires a helpful, friendly and very obliging service at any time. We will raise this issue with those responsible and figure out the problem so that it does not reoccur.
We hope to see you again in RIU so that you can enjoy the quality, service and attention that define our hotels.
With our best we remain,
Riu Plaza Panama
Online Reputation Manager