Great Hotel, Thieving Maid. The Good, Bad, & Ugly.
Posted Mar 23, 2016
The Good; We checked in on March 15th, 2016. It is a very nice hotel with a golf course. It has lush landscape and greens. We did not use any of the hotel amenities except the breakfast bar and hotel business center. The breakfast is decent, with eggs, potatoes, beef strips with peppers. Fruits, breads, and cereal, are standard fare. No Bacon or Sausage. The "Orange Juice" tasted like Tang. Coffee was good. Hotel is very clean, as well as pool/restaurant areas. Well maintained. Main pool was closed for major maintenance, but smaller pool was available.
The Bad; Hotel business center computers are slow as well as internet access. It reminded me of dial up or DSL speeds. I had to reboot two of the computers and got one to work, albeit slowly. It was late at night, so there should have been few users on the internet. They have three computers and a printer.
The Ugly; The maid stole $60 dollars out of my wife's purse. We were going to eat and my wife left her purse in my suitcase. After breakfast we discovered that $ 60 was missing. The night before I gave $100 in twenties and did not leave the room until breakfast. We confronted the maid and she lied and said that the maintenance man was in our room. We did not report any trouble in our room. The maid said that she would talk to him and get the cash back. She told us to wait in our hotel room. Three minutes later she gave us the cash. Then she said not to say anything to hotel staff. The hotel said that she would be fired.
Comment from Hotel Management
Mar 30, 2016 by Tanishka J., Hotel Management
We apologize for the disappointing service you received from our staff and this particular subject that whe already take corrective . Our team works hard to make sure our guests are comfortable and receiving our best service.
We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.