Ratings based on 192 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from honduras

Nice hotel and golf center

Posted May 6, 2016
The hotel i really nice tha staff there are very service, the breakfeast is good and has a lot of choises.
Comment from Hotel Management
May 11, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your recent stay with us and for reviewing our property. I am pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodations. Thank you again for your candid feedback. I hope that you will give us another opportunity to serve you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, canada

Great hotel, grrat staff, great golf course

Posted Apr 20, 2016
Really nice hotel, a little out of the way, but they have shuttles to the huge brand new mall, awesome golf course, a little expensive, $107 US for a round as a guest, foods good but also expensive, really clean rooms and good air con, really comfy beds. Good swimming pools too
Comment from Hotel Management
Apr 20, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed our services, staff and rooms. We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Best customer service and good hotel.

Posted Apr 20, 2016
Customer Service is very good, room very comfortable, place for relaxing and play some golf
Comment from Hotel Management
Apr 20, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staff service and public areas. We look forward to your next stay.
4 out of 5
Recommended
for Couples
by A verified traveler

Quiet secluded very pleasant

Posted Apr 14, 2016
Pros: Clean andfreindly
Location: Canal jungle
Our first visit to Panama We are not golfers will sta in town next time.
Comment from Hotel Management
Apr 18, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your recent stay with us and for reviewing our property. I am pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Relaxing and friendly get-away

Posted Mar 30, 2016
Pros: The staff were very welcoming. The food was good but a daily special at breakfast, lunch and dinner would be nice. The shuttle service is convenient.
Cons: Update the lounge chair cushions around the pool. Some sort of promotion in the room for local activities and more proactive concierge service.
Location: Golf course on premises. Miraflores canal locks, Albrook Mall, old town Panama and the City of Panama are all 10-15 miles from the hotel.
Staff was welcoming and the hotel is clean. Food was above average and the pools are nice. The hotel staff do not speak English although my wife and I did witness someone from the hotel assisting the registration staff with an English speaking guest (my wife speaks Spanish so we had no problem). Shuttle service was good but costs about the same as a taxi if you go somewhere off the regular schedule. Traffic from 10 - 7 is horrible (only one main road leading to mall, old town and Panama Canal).
Comment from Hotel Management
Mar 30, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly hotel staff and restaurant service. On the other hand, please accept our sincere apologies if some of our amenities, particularly our pools, fell below your expectations. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, LA.

Great Hotel, Thieving Maid. The Good, Bad, & Ugly.

Posted Mar 23, 2016
Pros: It has a feel of luxury and tropical paradise.
Cons: The screening process for hiring hotel staff and possible criminal background checks.
The Good; We checked in on March 15th, 2016. It is a very nice hotel with a golf course. It has lush landscape and greens. We did not use any of the hotel amenities except the breakfast bar and hotel business center. The breakfast is decent, with eggs, potatoes, beef strips with peppers. Fruits, breads, and cereal, are standard fare. No Bacon or Sausage. The "Orange Juice" tasted like Tang. Coffee was good. Hotel is very clean, as well as pool/restaurant areas. Well maintained. Main pool was closed for major maintenance, but smaller pool was available. The Bad; Hotel business center computers are slow as well as internet access. It reminded me of dial up or DSL speeds. I had to reboot two of the computers and got one to work, albeit slowly. It was late at night, so there should have been few users on the internet. They have three computers and a printer. The Ugly; The maid stole $60 dollars out of my wife's purse. We were going to eat and my wife left her purse in my suitcase. After breakfast we discovered that $ 60 was missing. The night before I gave $100 in twenties and did not leave the room until breakfast. We confronted the maid and she lied and said that the maintenance man was in our room. We did not report any trouble in our room. The maid said that she would talk to him and get the cash back. She told us to wait in our hotel room. Three minutes later she gave us the cash. Then she said not to say anything to hotel staff. The hotel said that she would be fired.
Comment from Hotel Management
Mar 30, 2016 by Tanishka J., Hotel Management
Dear Guest We apologize for the disappointing service you received from our staff and this particular subject that whe already take corrective . Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice tropical location .. Very green !

Posted Feb 8, 2016
Great hotel and location BUT ... The TV had no sound, and the phone didn't work either to call about it, not enough towels by the pool so you have to drip dry, and the water despensers by the pool remained empty even after telling a waiter about it. It's a great hotel but a little more attention to detail would make it better.
Comment from Hotel Management
Jun 10, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for taking the time to write a review about our hotel. Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Right we're working in our tv signal and the maintenance of the areas. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Havasu City

Nice Hotel. Good golf course

Posted Jan 24, 2016
Good hotel. Nice clean spacious room with balcony. Restaurant menu is a little lacking. Not many choices. Good golf course. Quiet remote location.
Comment from Hotel Management
Mar 30, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our accomodations and location. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kawartha Lakes

Great hotel for birders

Posted Jan 24, 2016
Pros: The grounds were beautiful. We enjoyed the butterfly garden. The pool area was very nice with comfortable loungers.
Cons: The access to Summit Trail should be marked better and some of the signs along the trail need replacing. They should put "end of trail" at the end.
Location: The hotel is out of the city at the northwest. The canal is nearby. Pipeline Road is nearby.
It's the perfect hotel for birders. Pipeline Road is nearby and we saw toucans and at least 12 other species on the hotel grounds. There was even a sloth in a tree right behind the hotel. The pizza at the hotel was good. The buffet breakfast was not great but at least it was included. It's 45 minutes from the airport when there is no traffic but during rush hour it can take a lot longer. The airport shuttle cost $40. We unfortunately took the free hotel shuttle to the Albrook Mall (which was huge with lots of sales on) and waited at the appointed spot for pickup for more than an hour. They pick you up at 4 which is the start of rush hour so we thought he was delayed. We finally gave up and took a taxi back to the hotel at a cost of $25 to find both shuttles sitting there. We enquired why they left us stranded at the mall and were told that there had been an accident blocking the road so the driver turned back. Really!? Our room was nice but needed some TLC.
Comment from Hotel Management
Mar 30, 2016 by Tanishka J., Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location and accomodations. Allow me to apologize for any inconvenience with our shuttle service I have forwarded your comments to our hotel management for review and consideration. I am confident that they will continue to do their best in order to provide our valued guests with a great stay. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall nice hotel

Posted Jan 19, 2016
Pros: Out of the way. No city noise. Golf course.
Cons: Laundry facilities. Microwave in the room. selection of T.V. channels. Restaurant menu selection.
Location: Not much if you don't have a car. Panama canal and Albrook shopping is only about 15 m
I really like this hotel. I choose it because it is out of the way, quiet, and has a golf course. It would be nice if they had a washer and dryer for laundry and a microwave in the room. The rooms are clean, nice, and plenty of space. Great bed, great shower. Horrible t.v. channel selection and quality, but I don't spend that much time watching t.v. Restaurant menu could have a better selection, but the food isn't bad.