Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice tropical location .. Very green !

Posted Feb 8, 2016
Great hotel and location BUT ... The TV had no sound, and the phone didn't work either to call about it, not enough towels by the pool so you have to drip dry, and the water despensers by the pool remained empty even after telling a waiter about it. It's a great hotel but a little more attention to detail would make it better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Havasu City

Nice Hotel. Good golf course

Posted Jan 24, 2016
Good hotel. Nice clean spacious room with balcony. Restaurant menu is a little lacking. Not many choices. Good golf course. Quiet remote location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kawartha Lakes

Great hotel for birders

Posted Jan 24, 2016
Pros: The grounds were beautiful. We enjoyed the butterfly garden. The pool area was very nice with comfortable loungers.
Cons: The access to Summit Trail should be marked better and some of the signs along the trail need replacing. They should put "end of trail" at the end.
Location: The hotel is out of the city at the northwest. The canal is nearby. Pipeline Road is nearby.
It's the perfect hotel for birders. Pipeline Road is nearby and we saw toucans and at least 12 other species on the hotel grounds. There was even a sloth in a tree right behind the hotel. The pizza at the hotel was good. The buffet breakfast was not great but at least it was included. It's 45 minutes from the airport when there is no traffic but during rush hour it can take a lot longer. The airport shuttle cost $40. We unfortunately took the free hotel shuttle to the Albrook Mall (which was huge with lots of sales on) and waited at the appointed spot for pickup for more than an hour. They pick you up at 4 which is the start of rush hour so we thought he was delayed. We finally gave up and took a taxi back to the hotel at a cost of $25 to find both shuttles sitting there. We enquired why they left us stranded at the mall and were told that there had been an accident blocking the road so the driver turned back. Really!? Our room was nice but needed some TLC.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall nice hotel

Posted Jan 19, 2016
Pros: Out of the way. No city noise. Golf course.
Cons: Laundry facilities. Microwave in the room. selection of T.V. channels. Restaurant menu selection.
Location: Not much if you don't have a car. Panama canal and Albrook shopping is only about 15 m
I really like this hotel. I choose it because it is out of the way, quiet, and has a golf course. It would be nice if they had a washer and dryer for laundry and a microwave in the room. The rooms are clean, nice, and plenty of space. Great bed, great shower. Horrible t.v. channel selection and quality, but I don't spend that much time watching t.v. Restaurant menu could have a better selection, but the food isn't bad.
3 out of 5
Recommended
for Everyone
by A verified traveler from Panamá

Buen lugar cerca de la ciudad para relajarse

Posted Jan 18, 2016
Pros: Las habitaciones son amplias, cómodas y limpias.
Cons: El menú del desayuno sin duda es algo que tienen que atender. La variedad es casi nula, la comida fría e insuficiente
Location: Bueno, el campo de golf parece ser bastante bueno, aunque no lo usé. Tienen un sports bar que más bien parece restaurante familiar,pero venden alitas
La pasé bien a secas. El sitio está limpio y tiene instalaciones para sacarle mucho más jugo. El balcón de las habitaciones que dan al campo de golf es realmente pequeñito, solo da para asomarse y que de el aire, pero más nada. Algunas cosas no estaban habilitadas cuando fui, como la parrilla, y algo muy preocupante es que la comida del desayuno fue insuficiente uno de los días en que bajé a desayunar. Tienen una tienda que está aparentemente bien equipada para los jugadores de golf, pero parece de las típicas necesidades que tiene un huésped como chancletas, pasta de dientes o cepillo de dientes.
2 out of 5
by A verified traveler from indianapolis, IN

Chose to be close to rainforest

Posted Jan 12, 2016
This hotel was a big disappointment and not what we expected from reviews. Staff was slow and didn't appear to care. Lobbyy was consistently noisy with a lot of commotion since close to the bar. The room was falling apart although bed was comfortable. Towels were missing in room and no towels at pool. Shower was cold water. Restaurant service was terrible. Food took over an hour except for the buffet. The staff didn't seem to care about providing good service. After seeing the other hotel in Gamboa, I would chose that one for location and views next time.
Comment from Hotel Management
Jan 18, 2016 by Tanishka J., Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Regards,
2 out of 5
by A verified traveler

Endroit très bien

Posted Jan 8, 2016
Services très mauvais, attente de la chambre jusqu'à 6 hres, pas reçu la bonne chambre
Comment from Hotel Management
Jan 11, 2016 by Tanishka J., Hotel Management
We regret to hear about your disappointment in the room you received. and the time you wait for it. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to reach out to us so we may review your requested accommodations in detail. Regards,
1 out of 5
by A verified traveler from Panama

Terrible atention. Check in to long.

Posted Jan 7, 2016
Pros: The bed.
Cons: Attention!!! a lot of them.
Location: No comments.
The staff of the hotel take around 40 munites to make the check in, only 2 persons on the desk to attend more that 20 clients. The room who was reserved was not avaible on the check in. I had to accept other room after more that 3 hours waiting for the reserved room. The restaurant had a terrible attention, only few people to attend the clients and even I should to wait 1 hour and 30 minutes to receive what i ordered for dinner. And no guarantees of objects that you leave on the room. I forgot my apple charger and lightning cable of my iPad on the room and until 3 days asking about it since the first day that I left the hotel nobody knows about this. Terry experience for my fisrt time on this hotel and only for only single night.
Comment from Hotel Management
Jan 11, 2016 by Tanishka J., Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services in our Front Desk an Restaurant Department. We hope for another opportunity to exceed your expectations.
3 out of 5
by A verified traveler from mexico

Hotel alejado de la ciudad

Posted Jan 5, 2016
Pros: Campo de golf
Cons: Desayunos, variedad en su bufet.
Location: Hotel fuera de la ciudad, no hay actividades cercanas, si te gusta ir a jugar golf, puedes elegirlo, si vas con familia, te conviene algo más cercano
Bufet muy malo, no hay gran variedad. Campo de golf excelente.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Un lugar para relajarse

Posted Jan 4, 2016
Pros: Que es un hotel que te permite conocer la ciudad de manera fácil o bien abstraerte de ella al quedarte en el hotel rodeado de la naturaleza.
Location: Las esclusas de miraflores están a unos kilómetros así como los principales centros comerciales.
Si quieres un hotel cercano a la ciudad y naturaleza que te permita relajarte sin duda este es el hotel que buscas, me fui de paseo con mi familia a conocer panamá en navidad y la ubicación del hotel nos quedo de maravilla esta muy cerca de las esclusas de miraflores, los principales mall y por las noches es muy fácil ir a lugares como la calzada del amador y casco viejo, OJO nosotros rentamos un vehículo sedán. El lugar es muy bonito y tiene senderos al parque summit, además muy temprano puedes caminar por el campo de golf y apreciar el amanecer. Durante las noches escuchas el sonido de la naturaleza, ver las luces del puente centenario y parte del canal con solo salir al balcón.