Ratings based on 471 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
77% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

buen servicio y comodidad

Posted Feb 28, 2016 on Hotels
tuvimos muy buena estadia. Muy cordial la atencion de todo el personal del complejo
Comment from Hotel Management
Apr 7, 2016 by Carlos Arias, Hotel Management
Gracias por contarnos su experiencia, nos alegra que haya disfrutado de su estadía, desde ya le esperamos para sus próximas vacaciones con nosotros.
4 out of 5
by A verified traveler from R

Posted Jan 17, 2016
Poca variedad en los buffet de comidas . Playa hermosa. Linda habitación.
Comment from Hotel Management
Apr 10, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, ¡Gracias por contarnos su experiencia! sus recomendaciones están siendo canalizadas a través de los medios correspondientes.
3 out of 5
by A verified traveler

Hotel Overall

Posted Dec 25, 2015
Pros: Large Beautiful Hotel Friendly staff Plenty of activities
Cons: Food is only so so quality Hotel is on a hill so its down to the beach and up to the hotel room Not enough chaise lounges to accomodate the guests
Location: Close to Nature preserve Near Canal and shopping
The hotel is very Large and Beautiful with 800 plus rooms. However Mini busses are recommended to travel from one end of the resort to the other. Trip from the airport to the hotel took 2 hours and cost $100 each way. There is plenty of food and restaurants however like any "all inclusive" resort the food is only so so quality. Please be in good physical condition because this Hotel is on a hill so every day it was down to the beach/ restaurants and then up to the hotel room. There is not enough chaise lounges for the guests, particularly if you prefer "out of the sun" as we do. The staff we found very friendly and in addition there were plenty of activities to do each day.
Comment from Hotel Management
Apr 10, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, nos alegra que haya disfrutado su estadía, en cuanto a sus recomendaciones ya están siendo canalizadas a través de los medios correspondientes, queremos ofrecerle siempre el mejor servicio.
4 out of 5
by A verified traveler from El Salvador

Nice but I want to be in front of the beach

Posted Dec 25, 2015
Cool for the summer to my family and much better for the kids
Comment from Hotel Management
Apr 10, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, sus comentarios y sugerencias son muy valiosos para nosotros, nos alegra que haya disfrutado su experiencia.
5 out of 5
by A verified traveler from Panama

Very Relaxing

Posted Nov 30, 2015
Pros: We enjoyed having everything paid for in advance. It is nice to just walk in, eat and walk out without money exchange. We food was good.
Cons: In the past we went to any of the buffet locations we desired. We could not do that for breakfast this time, even though we got up early to make sure
We have been to this Royal Decameron facility several times and have always enjoyed it. It is so good to be able to park your vehicle and not have to drive for several days.
Comment from Hotel Management
Apr 10, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, agradecemos que nos haya contado su experiencia y disfrutado su estadía, nuestros departamentos ya están atendiendo sus recomendaciones y sugerencias
3 out of 5
by A verified traveler from Miami/LA/Panama

Sprawling all-inclusive resort beachside.

Posted Nov 9, 2015
As a local, I would rate Decameron as three stars. There were no high end optional upgrades offered to us, even though I saw at least one banner about it. They had a lot more staff working than at other resorts. The staff was sometimes friendly, but many times they were enforcing unseen rules like no soda until lunch and no food outside of the eating area. Some restaurants were open for breakfast, but from 7-8am and if you for there at 8am they would turn you away to one of the other restaurants. The resort was quite large, so walking from one to the other took at least 5 minutes walking if you were young and able. I was there with elderly parents, and being turned away cost us a 20 minute detour. There were little busses (square passenger vans) that shuttled guests around, but there wasn't a schedule. The best way to get one was to request it from security. Additionally, the little busses shared the road with the pedestrians. I had to be vigilant about holding on to my 6 year old whIle we waited on the side for the little busses to pass. The food was very mediocre and mostly buffet style. All drinks including water had to be requested by waiters at the table or at the bar. There wwere 8 restaurants, but a lot of the food options were the same in at least 3 of the 8 restaurants. The desserts were the same at lunch and dinner and at the different restaurants.
Comment from Hotel Management
Apr 7, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, ¡Gracias por contarnos su experiencia! sus recomendaciones están siendo canalizadas a través de los medios correspondientes. Feliz día
4 out of 5
by james from South Florida

Posted Sep 30, 2015 on Hotels
Great place. Many pools. No drinking in the pools is the only thing we didn't like. Had to get out of the pool go to the bar to drink. Great food. Friends staff.
Comment from Hotel Management
Jun 11, 2016 by Carlos Arias, Hotel Management
Gracias por contarnos su experiencia, nos alegra que haya disfrutado con nosotros. Lo esperamos para sus próximas vacaciones. Saludos.
2 out of 5
by A verified traveler from Toronto

Nice beach..!!

Posted Sep 15, 2015
No customer service, they look unhappy..? Food was average..!
Comment from Hotel Management
Apr 19, 2016 by Carlos Arias, Hotel Management
Por problemas ajenos a nuestra voluntad no pudimos procesar su solicitud oportunamente. Gracias por contarnos su experiencia, todas sus recomendaciones han sido tomadas en cuenta. Saludos.
4 out of 5
by SOFIA from Guatemala

Buen hotel pero podrían mejorar

Posted Sep 4, 2015 on Hotels
En general estuvo bien, deben mejorar las bebidas, el servicio en restaurantes y comodidad en habitacion
Comment from Hotel Management
Jun 18, 2016 by Carlos Arias, Hotel Management
Por tazones ajenas a nuestra voluntad sus comentarios no pudieron ser respondidos oportunamente, agradecemos que nos haya contado su experiencia, sus recomendaciones son tomas en cuenta en vistas de mejorar nuestro servicio. ¡Lo esperamos para sus próximas vacaciones!
1 out of 5
by A verified traveler

It was a horrible

Posted Aug 29, 2015
I only stayed at the hotel for four days I was suppose to stay for seven days. The service was horrible the food was disgusting I will never ever ever go back or tell anyone else to go there
Comment from Hotel Management
Apr 19, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no pudimos responder oportunamente su comentario, todas sus recomendaciones son canalizadas por los medios correspondientes en vistas de ofrecer siempre el mejor servicio. Feliz día