Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
76% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Love the view and the staff was very friendly

Posted Dec 2, 2016
The resort was more than I expected, didn't have to leave the resort everything was there.Wish I stayed more days.
2 out of 5
by A verified traveler from Chicago

Nice facilities horrible staff

Posted Nov 28, 2016
The facilities are great, well kept and the bar tenders and activities personnel are great. The lobby staff and the salesman trying to sell you the time shares are horrible. The lobby staff sees you as a bother, and there's these salesmen like hawks that won't leave you alone. There are no elevators and the lobby staff wouldn't accommodate us to a first floor room. Carrying a stroller and kids gear up three flights of stairs is a mission every time. Back to the salesmen, if they don't get their way they give you an attitude and are rude. Overall the food was ok, and the facilities were well kept.
4 out of 5
by A verified traveler from La Chorrera

Perfecto

Posted Nov 21, 2016
Pros: la habitación super cómoda.
Cons: la rapidez en el checking
Lo único que tengo que críticar es la hora del checking ya que llegue al lobbi 3 luego me enviaron al 2 después al 1 para decirme que retirara las llaves en el 3. no me molesto pero si fue algo incomodo xq se pierde tiempo. Pero todo perfecto tanto comida como licores y el luagar excelente . pronto vuelvo a ir.
Comment from Hotel Management
Nov 23, 2016 by Carlos A., Hotel Management
Hola Daniel, Gracias por escribir su experiencia, su comentario será enviado al departamento correcto. Lamentamos los inconvenientes y nos complace saber que disfrutó su estadía con nosotros. Saludos,
2 out of 5
by A verified traveler from Panama

Mediocre

Posted Nov 11, 2016
Pros: Lo mejorcito son los shows
Cons: Todo lo demás.
Location: Normal
Las habitaciones tienen problema de humedad muy pronunciado. La comida horrenda sin sabor, mala presentación y utilizan los insumos más baratos del mercado para elaborarla. No presentan opciones es lo qué hay y punto. Lo único mejorcito son los shows. No tienen suficiente estacionamientos dentro del hotel para los que llegan con sus autos. La verdad ya es la última vez que iría.
Comment from Hotel Management
Nov 17, 2016 by Carlos A., Hotel Management
Hola, Gracias por escribirnos. Su comentario será enviado al departamento correcto para que nuestro equipo pueda saber su opinión. Nos complace saber que le gustó nuestro show.
4 out of 5
by A verified traveler

Pleasant stay

Posted Sep 13, 2016
Beautiful resort and friendly staff. Food is good in general. Just one detail, there should be more food variety in the snack bars. I truly enjoyed my vacation.
Comment from Hotel Management
Oct 4, 2016 by Carlos A., Hotel Management
Hi, Thank you for stay with us, we are glad to know that your vacation where pleasant. Thanks four your adviced, we would send it to the correct department.
4 out of 5
by Juan from miami

Off site meetings, GOOD

Posted Aug 31, 2016 on Hotels
Good
4 out of 5
by Juan

This traveler left a rating score only Posted Aug 29, 2016 on Hotels
2 out of 5
by A verified traveler from buenos aires

No se crean que es el paraíso....

Posted Aug 28, 2016
Comida regular. Internet solo en el lobby, en el resto de complejo solo paga... Se olvidaron que estamos en el año 2016.... Las piletas lindas pero un poco ruidosas... Las actividades deportivas nada llamativo y las extras un poco caras para prestarte unos snorkels y llevarte un par de millas mar adentro.... Lo que sí sorprende es la excelente sonrisa y amabilidad con que atienden en los centros para comer !!
Comment from Hotel Management
Oct 4, 2016 by Carlos A., Hotel Management
Hola, Lamentamos saber que no disfrutó su estadía con nosotros. Nos complace saber que nuestra amabilidad se destacó. Saludos.
4 out of 5
by A verified traveler from Atlanta GA

Large resort with plenty to do

Posted Aug 16, 2016
Pros: A lot to do.
Cons: Get rid of the sales people.
Location: Everything you need is at resort.
A lot of walking due to the overall size of the place. Food was very good, not spectacular. Staff was very helpful, but could do without the constant sales people walking around the resort (selling timeshare type stuff) Many beach and pool activities and plenty of restaurant options.
Comment from Hotel Management
Aug 23, 2016 by smdecameron, Hotel Management
Hi Chuck. You're right, our resort provides our guests with everything they need for a wonderful vacation with many pool activities and plenty of restaurant options. Sounds you had fun while staying with us. But as you also pointed out, not everything is as good as it should be. Your comments, however, will help us to further improve our service. Thank you.
2 out of 5
by Roman from CH - 4312 Magden

Wunderschöner Strand, unfreundliches Personal

Posted Jul 31, 2016 on Hotels
Grundsätzlich gutes Hotel aber zu alt, abzocker Mentalität des Personals (aggresives Aufschwatzen von Mietgliederbewerbung). Strand war sehr schön und das Wasser super. Essen mittelmässig für a la Carte, Buffet schlecht und launisches Personal. Leider nicht das was wir in Panama erwartet haben. Die Shows sind mittelmässig und sexistisch ausgelegt insbesonders da auch Kinder dabei waren. In Outdoors Kino liefen gute Kinderfilme.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Hola! le agradecemos que haya compartido su experiencia con nosotros, trabajaremos en los puntos débiles por usted señalados para ofrecer siempre el mejor servicio. ¡Nos complace que haya disfrutado su estadía con nosotros!