Ratings based on 259 Verified Reviews

3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Multi-Vacaciones Talk

Posted Jan 9, 2017
The only inconvenient is the many people that try to push you into a "short talk" for information about Multi-Vacaciones. Since they don't stop offering the talk and in exchange a 2 night stay. The problem is that they don't stop, every day, every hour, so it limit to enjoy your vacation without disturb.
Comment from Hotel Management
Jan 20, 2017 by Carlos A., Hotel Management
Thank you for taking the time to write your opinion. Your comment will be sent to the correct department.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Love the view and the staff was very friendly

Posted Dec 2, 2016
The resort was more than I expected, didn't have to leave the resort everything was there.Wish I stayed more days.
2 out of 5
by A verified traveler from Chicago

Nice facilities horrible staff

Posted Nov 28, 2016
The facilities are great, well kept and the bar tenders and activities personnel are great. The lobby staff and the salesman trying to sell you the time shares are horrible. The lobby staff sees you as a bother, and there's these salesmen like hawks that won't leave you alone. There are no elevators and the lobby staff wouldn't accommodate us to a first floor room. Carrying a stroller and kids gear up three flights of stairs is a mission every time. Back to the salesmen, if they don't get their way they give you an attitude and are rude. Overall the food was ok, and the facilities were well kept.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Sep 13, 2016
Beautiful resort and friendly staff. Food is good in general. Just one detail, there should be more food variety in the snack bars. I truly enjoyed my vacation.
Comment from Hotel Management
Oct 4, 2016 by Carlos A., Hotel Management
Hi, Thank you for stay with us, we are glad to know that your vacation where pleasant. Thanks four your adviced, we would send it to the correct department.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

Large resort with plenty to do

Posted Aug 16, 2016
Pros: A lot to do.
Cons: Get rid of the sales people.
Location: Everything you need is at resort.
A lot of walking due to the overall size of the place. Food was very good, not spectacular. Staff was very helpful, but could do without the constant sales people walking around the resort (selling timeshare type stuff) Many beach and pool activities and plenty of restaurant options.
Comment from Hotel Management
Aug 23, 2016 by smdecameron, Hotel Management
Hi Chuck. You're right, our resort provides our guests with everything they need for a wonderful vacation with many pool activities and plenty of restaurant options. Sounds you had fun while staying with us. But as you also pointed out, not everything is as good as it should be. Your comments, however, will help us to further improve our service. Thank you.
3 out of 5
by A verified traveler from Texas

Fantastic beach, terrible hotel

Posted Jul 20, 2016
The beach is long and clean, and the hotel does have plenty of lounge chairs on the beach and around the pool. That is the best thing I can say about the hotel. With the exception of entertainment staff, the hotel employees were unfriendly and lacked basic customer service skills. Service at the reservation only dinners was very bad (even difficult to get a water refilled), and many of the restaurants are next to the stage, so instead of a pleasant, quiet meal, you can't even have a conversation because there is a show or movie blaring into the restaurant. The food was not very good, even by all-inclusive standards. There were very long lines at the bars around the main pool areas. It has potential to be a nice place, but I wouldn't go back or recommend it.
Comment from Hotel Management
by Carlos Arias, Hotel Management
Buenas tardes. Lamentamos los problemas ocurridos durante su estadía, trabajaremos a través de los canales correspondientes para poder ofrecer siempre el mejor servicio. Feliz día.
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel

Posted Jun 12, 2016
Good hotel, good service. The worse whether . Is like selvatic... I don't like for vacations
Comment from Hotel Management
Sep 28, 2016 by Carlos A., Hotel Management
Hi, Thank you for visting us, right now we are in raining season, that´s why the wheter change a lot. Our hotel have more day of sun because we are in a strategy arch that provide us less rain. Greattings
2 out of 5
by A verified traveler

If you paid more than $70 per night, you overpaid!

Posted May 3, 2016
Pros: The grounds are very well kept, beautiful in fact.
Cons: Customer service, table service, new beds, iron, ironing board in the rooms, more bars for less lines, way better food, new air conditioners.
Location: On the beach, there are a few beachfront bars along the coastline within walking distance. You'll need them if you get thirsty and don't want a line.
I'm not even sure where to begin with this hotel. It used to be a way better experience. For some reason, it's just become a real 3rd world experience. The food is bland, with really only variations of rice dishes, what tastes like boiled beef, and wieners soaked in tomato sauce. Check in was horrible, the beds are smashed in from years of use, the rooms don't have any amenities, not even an iron. The air conditioner in our room rattled so bad, it was debatable whether we should just sweat it out. I could just go on and on about how disappointed I have become with a hotel that I used to frequent. Never again. All inclusive, when you could get someone to serve you, or when there wasn't a 20 minute line up at the bars... what a joke!
Comment from Hotel Management
May 18, 2016 by Carlos Arias, Hotel Management
Muchas gracias por contarnos su experiencia, lamentamos los inconvenientes causados durante su estadía, trabajaremos sus recomendaciones para seguir brindando siempre el mejor servicio.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2016
Slides are nice, but kids was broken and the others had an age restriction. Not good when you are traveling with a boy that has autism.
Comment from Hotel Management
Apr 8, 2016 by General Manager/Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, ¡Gracias por contarnos su experiencia! sus recomendaciones están siendo canalizadas a través de los medios correspondientes.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Overall

Posted Dec 25, 2015
Pros: Large Beautiful Hotel Friendly staff Plenty of activities
Cons: Food is only so so quality Hotel is on a hill so its down to the beach and up to the hotel room Not enough chaise lounges to accomodate the guests
Location: Close to Nature preserve Near Canal and shopping
The hotel is very Large and Beautiful with 800 plus rooms. However Mini busses are recommended to travel from one end of the resort to the other. Trip from the airport to the hotel took 2 hours and cost $100 each way. There is plenty of food and restaurants however like any "all inclusive" resort the food is only so so quality. Please be in good physical condition because this Hotel is on a hill so every day it was down to the beach/ restaurants and then up to the hotel room. There is not enough chaise lounges for the guests, particularly if you prefer "out of the sun" as we do. The staff we found very friendly and in addition there were plenty of activities to do each day.
Comment from Hotel Management
Apr 10, 2016 by Carlos Arias, Hotel Management
Por razones ajenas a nuestra voluntad no hemos podido responder oportunamente su comentario, nos alegra que haya disfrutado su estadía, en cuanto a sus recomendaciones ya están siendo canalizadas a través de los medios correspondientes, queremos ofrecerle siempre el mejor servicio.